Fetch Softworks

An Ftp connection to...mysite..could not be opened because the FTP server sent an unexpected reposns (7 posts)

• Started 11 years ago by Lucky
• Latest reply 11 years ago from Lucky

• Lucky Member

  I can connect to fetchworks.com so I know Fetch is working properly and am online
  Here is the transcript...please help

  Fetch 5.6 (5F64) Intel running on Mac OS X 10.5.8 (9L31a) Intel English
  StuffIt Engine 0x820, StuffIt SDK Version 10.1.1b1
  Partial serial FETCHEX001-JEN4-9XAL T
  Connecting to mysite port 21 (Mac OS X firewall is allowing connections) (6/6/11 12:59 PM)
  Connected to 67.195.140.215 port 21 (6/6/11 12:59 PM)
  220 Check Point FireWall-1 Secure FTP server running on fw_enforceUS1
  USER name
  331 (not authenticated): Enter server password
  PASS
  413 Connection to server failed
  An FTP connection to “mysite” could not be opened because the FTP server sent an unexpected response. (Check the Fetch Transcript window for more information.
  Server responded: “Connection to server failed”)

  Edited 11 years ago #

• Jim Matthews Administrator

  Hi,

  I would recommend contacting the server administrator for help with this problem. You will want to double-check your username and password, to make sure they are what the server expects.

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 11 years ago #

• Lucky Member

  Username and password are both correct. What else could be happening-I am thinking it has something to do with my internet connection?

  Posted 11 years ago #

• Scott McGuire Administrator

  Hi,

  You should also contact the people who run the server and double-check the hostname you should use, if you didn't already; it's possible that your hosting provider has changed it without notifying you, and the reason you cannot connect successfully is because the server you are trying to connect to no longer expects connections.

  If they confirm that all the information you are using is correct and you still can't connect, it's unlikely that your Internet connection is causing the problem. If your Internet connection was the issue, you probably wouldn't be able to connect to the Fetch Softworks server successfully.

  Instead, the most likely explanation is that there is something wrong with the server, and you will need to contact the server people and ask them why you're still getting an error even though you have the correct information.

  Please let us know if you have further questions.

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 11 years ago #

• Lucky Member

  Yes I contacted them (through yahoo) and all the info is correct. I think it is probably on my connection, because I cannot download things on some sites because there is a privacy blocker of some kind at my work. Please let me know if that could be the issue?

  Posted 11 years ago #

• Scott McGuire Administrator

  Hi,

  I suppose it could be the issue.

  If you're on an office network, you should consult with your network administrator or IT person about the problem and see if you can get it resolved.

  If you're at home, you could try restarting your network equipment (your cable/DSL modem, and your router or wireless base station if you have one) and see if that helps.

  If you want to email us the connection information - the hostname, username, and password - we can try it and see if we can connect successfully. If we can, then it would indicate a problem with your Internet connection or network. If we cannot connect either, it would indicate a server problem. If you want to do this, send the email to bugs@fetchsoftworks.com and we'll let you know what we find out.

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 11 years ago #

• Lucky Member

  Thank you very much for your help.

  Posted 11 years ago #