Fetch Softworks

Another guy that can't connect to server... :confused: (10 posts)

• Started 16 years ago by steveminla
• Latest reply 16 years ago from Scott McGuire

• steveminla Member

  I just got the new MacPro and upgraded to Fetch 5.1.1. I really like the new interface...only problem is I can't get connected to it. Well with my files anyway. I was able to log on to the "ftp.fetchsoftworks.com" and another one of my site. Just not the one I need right now (?).

  • Use passive mode transfers (PASV) is "checked"

  • used the ping and traceroute function in the Network Utility application to check the network route between my computer and the server:
  Ping has started ...

  PING smahalko.com (64.5.44.229): 56 data bytes
  64 bytes from 64.5.44.229: icmp_seq=0 ttl=52 time=59.032 ms
  64 bytes from 64.5.44.229: icmp_seq=1 ttl=52 time=56.233 ms
  64 bytes from 64.5.44.229: icmp_seq=2 ttl=52 time=55.427 ms
  64 bytes from 64.5.44.229: icmp_seq=3 ttl=52 time=56.543 ms
  64 bytes from 64.5.44.229: icmp_seq=4 ttl=52 time=55.719 ms
  64 bytes from 64.5.44.229: icmp_seq=5 ttl=52 time=57.010 ms
  64 bytes from 64.5.44.229: icmp_seq=6 ttl=52 time=56.115 ms
  64 bytes from 64.5.44.229: icmp_seq=7 ttl=52 time=59.226 ms
  64 bytes from 64.5.44.229: icmp_seq=8 ttl=52 time=56.557 ms
  64 bytes from 64.5.44.229: icmp_seq=9 ttl=52 time=55.708 ms

  --- smahalko.com ping statistics ---
  10 packets transmitted, 10 packets received, 0% packet loss
  round-trip min/avg/max/stddev = 55.427/56.757/59.226/1.267 ms

  Not sure of what the problem is. But need a hand! Thanks! :)

  [This message has been edited by steveminla (edited 11-27-2006).]

  Posted 16 years ago #

• Scott McGuire Administrator

  Hi,

  Could you please post a transcript from your attempt to connect? It looks like smahalko.com is accepting FTP connections, although of course, since I don't have an account on the system, it rejected me.

  To post a transcript, try to connect, then choose Fetch Transcript from the Window menu, copy the entire contents of the transcript window, and paste them into a reply to this message. We'll take a look and try to figure out what's going on.

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 16 years ago #

• steveminla Member

  is this what you meant ( or needed )?

  Fetch 5.1.1 (5B388) Intel running on Mac OS X 10.4.8 (8L2127) Intel English
  StuffIt Engine 0x820, StuffIt SDK Version 10.1.1b1
  Partial serial FETCH5X001-73H4-4YYC T
  Connecting to ftp.creativesignsandgraphics.net port 21 (OS X firewall is off) (11/27/06 2:16:42 PM)
  Connected to 209.67.217.178 port 21 (11/27/06 2:16:42 PM)
  220 ProFTPD 1.2.10 Server (ProFTPD Default Installation) [209.67.217.178]
  USER smahalko
  331 Password required for smahalko.
  PASS
  230 User smahalko logged in.
  SYST
  215 UNIX Type: L8
  PWD
  257 "/" is current directory.
  MACB ENABLE
  500 MACB not understood
  PWD
  257 "/" is current directory.
  CWD public_html
  250 CWD command successful
  PWD
  257 "/public_html" is current directory.
  TYPE A
  200 Type set to A
  PASV
  227 Entering Passive Mode (209,67,217,178,187,99).
  LIST -al

  Posted 16 years ago #

• Scott McGuire Administrator

  Hi,

  Yes, that's what I meant, thanks.

  Try this - go to the Fetch Preferences, click on the Miscellaneous tab, and uncheck the "Use LIST -al command to reveal hidden files" checkbox.

  Then try connecting to your server again. Let us know if this works or not.

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 16 years ago #

• steveminla Member

  nope...still not working

  [This message has been edited by steveminla (edited 11-27-2006).]

  Posted 16 years ago #

• Scott McGuire Administrator

  Hi,

  Hmm, could you please post another transcript, now that the "Use LIST -al" option is off?

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 16 years ago #

• steveminla Member

  sure...

  Fetch 5.1.1 (5B388) Intel running on Mac OS X 10.4.8 (8L2127) Intel English
  StuffIt Engine 0x820, StuffIt SDK Version 10.1.1b1
  Partial serial FETCH5X001-73H4-4YYC T
  Connecting to ftp.smahalko.com port 21 (OS X firewall is off) (11/27/06 5:38:00 PM)

  Posted 16 years ago #

• Scott McGuire Administrator

  Hi,

  The first transcript you sent shows you connecting to ftp.creativesignsandgraphics.net ; the second shows you trying to connect to ftp.smahalko.com . These are different servers. Which one is the one we're concerned with here?

  Assuming it's ftp.smahalko.com, I can connect to it from my Mac, so it may be that for some reason they are limiting access to certain address, and your address isn't on the list.

  Here's what I'd try: try connecting to ftp.smahalko.com with either the Mac OS X command-line client (type "ftp ftp.smahalko.com" in Terminal) or another Mac FTP client. If those don't work either, you should contact the server administrator or hosting provider and tell them about your problem.

  If the command line or other Mac FTP client works, but Fetch doesn't, please let us know and we'll try to figure out why.

  Let us know what you find out. Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 16 years ago #

• steveminla Member

  Well I did contact the administrrator of the server and they couldn't find anything wrong either...when I went to write them back I checked one lst time ( just in case it worked ) and it just happened to work. I haven't had any problems with it. So I think someone jiggled a wire in the right spot and it fixed itself.

  But thanks for all your help! Love the new interface and all!

  Posted 16 years ago #

• Scott McGuire Administrator

  Hi,

  Thanks for the followup - we're glad it's working for you now. And we're glad to hear you like the new interface, too!

  Best,

  Scott McGuire
  Fetch Softworks

  Posted 16 years ago #