Fetch Softworks

architecture not supported (7 posts)

• Started 11 years ago by jill
• Latest reply 11 years ago from Roger Tobari

• jill Member

  just bought the 5.7 upgrade on line for my mac. after installing get message, "You cannot open the application "Fetch" because it is not supported on this architecture". Running Mac G5 , system 10.4.11

  Posted 11 years ago #

• Jim Matthews Administrator

  Hi Jill,

  Fetch 5.7 requires an Intel Mac running Mac OS X 10.5 or later. You can run Fetch 5.6 instead; you can download it from http://fetchsoftworks.com/fetch/download

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 11 years ago #

• Roger Tobari Member

  I am running Mac OS X 10.5.8. I tried to open my upgrade to Fetch 5.7 and got that same message "You cannot open the application "Fetch" because it is not supported on this architecture". Maybe I don't have an "Intel" Mac?

  Posted 11 years ago #

• Jim Matthews Administrator

  Hi Roger,

  If you choose "About this Mac" from the Apple menu you will see a window with a line labeled "Processor". That will tell you what kind of processor your Mac has, Intel or PowerPC. Fetch 5.7 requires an Intel processor; Fetch 5.6 will run on either Intel or PowerPC Macs.

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 11 years ago #

• Roger Tobari Member

  Hey, thanks. Looks like my processor is a PowerPC. I bought the $10 upgrade thinking that was a good thing. Is the 5.6 version a lesser version? What do I do to get 5.6 running.... how do I remove 5.7 correctly?

  Posted 11 years ago #

• Jim Matthews Administrator

  To remove 5.7 just drag the application to the trash. You can download 5.6 from http://fetchsoftworks.com/fetch/download . If you're upgrading from 5.3.1 or an earlier version you'll find that 5.6 has most of the features we've added since then, and if you do move to an Intel Mac someday you'll be licensed to run 5.7.

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 11 years ago #

• Roger Tobari Member

  OK, great. Thanks!

  Posted 11 years ago #