Fetch Softworks

can not connect to a sever (5 posts)

• Started 4 years ago by Rachel
• Latest reply 4 years ago from John Holly

• Rachel Member

  HI,

  I'm trying to connect to a remote server but I'm unable to connect. It says maybe its my network (but my internet is working fine) OR the server is not responding (but my boss checked it and says its working on his end). What am I missing or doing wrong. He said the information he gave me is correct; the host name, the user name and the password.

  Thanks,
  Rachel

  Edited 4 years ago #

• Jim Matthews Administrator

  Hi,

  After trying to connect could you choose "Fetch Transcript" from the Window menu and send me the contents at https://fetchsoftworks.com/fetch/feedback ? I'll take a look and see what I can figure out.

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 4 years ago #

• John Holly Member

  Fetch not working now (for past 5 days or so). Always worked flawlessly before. I called and spoke with Network Solutions to confirm my host name, user name and password are correct.

  Currently using Fetch 5.7.7 to upload and edit HTML files but I'm unable to connect. Fetch times and out saying server is not responding yada yada. Have used Fetch successfully with same settings for years. I updated and pay my Fetch upgrade fees according.

  The "Fetch transcript" from the Windows menu is below:
  Fetch 5.7.7 (5H1795) Intel (Web Store) running on Mac OS X 10.13.6 (17G7024) Intel English
  StuffIt Engine 0x820, StuffIt SDK Version 10.1.1b1
  Partial serial FETCH55001-Z9CD-SVC8 T
  Connecting to 036c051.netsolhost.com port 21 (Mac OS X firewall is allowing connections) (9/1/19, 2:54 PM)
  An FTP connection to “036c051.netsolhost.com” could not be opened because the connection timed out. (There might be a problem with your network, or the server might not be responding.)

  Thanks,
  John

  Posted 4 years ago #

• Jim Matthews Administrator

  Hi John H,

  I'm able to connect to 036c051.netsolhost.com, so if you still aren't able to that looks like a problem with your network. You might try restarting your Mac and whatever device connects you to the Internet (e.g. cable modem). If that doesn't help you might try a different Internet connection (e.g. coffee shop Wi-Fi) to see if that makes a difference.

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 4 years ago #

• John Holly Member

  Thanks for the follow-up. Yes, I determined the challenge IS with my network. Ultimately, I am using wifi via my iPhone as a work around for my laptop to ftp with Fetch. Will call Verizon (yikes) tomorrow to isolate the Network issue. All other web functions work fine... seems odd only Fetch does not work.

  Posted 4 years ago #