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Can Not Get Files (2 posts)

  • Started 15 years ago by Daniel Frey
  • Latest reply 15 years ago from Scott McGuire
  • Daniel Frey Member

    Just got this job where I need to download a pre-existing website. However, I keep getting the message that I do not have the required permissions contact the server... I have checked with the owner of the website and I have the correct address, username and password. Some of the files I can get but the majority I can not. I have attached the Fetch transcript below. Thank you for any help or direction.

    Fetch 5.3 (5D161) Intel running on Mac OS X 10.4.11 (8S2167) Intel English
    StuffIt Engine 0x820, StuffIt SDK Version 10.1.1b1
    Partial serial FETCHEX001-4XNH-WHCG T
    Connecting to port 21 (Mac OS X firewall is off) (1/19/09 11:13:22 PM)
    Connected to port 21 (1/19/09 11:13:22 PM)
    220 NcFTPd Server (licensed copy) ready.
    USER americansocietyofmarineartists
    331 User americansocietyofmarineartists okay, need password.
    230-You are user #2 of 100 simultaneous users allowed.
    230 Restricted user logged in.
    215 UNIX Type: L8
    257 "/" is cwd.
    500 Syntax error, command unrecognized.
    257 "/" is cwd.
    Retrieved 12 items from file list cache, stored 01/19/2009 10:24 PM
    250 "/ASMA WEB FOLDER" is new cwd.
    257 "/ASMA WEB FOLDER" is cwd.
    TYPE A
    200 Type okay.
    227 Entering Passive Mode (209,208,94,135,182,31)
    Making data connection to port 46623
    LIST -al
    150 Data connection accepted from; transfer starting.
    ----r-x--x 1 americans web 272693 Aug 25 03:10 cover_thumb.jpg
    226 Listing completed.
    TYPE I
    200 Type okay.
    SIZE cover_thumb.jpg
    213 272693
    MDTM cover_thumb.jpg
    213 20080825071008
    227 Entering Passive Mode (209,208,94,135,182,33)
    Making data connection to port 46625
    RETR cover_thumb.jpg
    553 Permission denied.
    Unsuccessful transfer of cover_thumb.jpg (0/272,693 bytes, 0 bytes/sec, 0:00 elapsed) stopped at 1/19/09 11:13:35 PM (error: 2,-30008)
    ftp_retrieve: 2,-30008 (state == RGET_RETRIEVING)
    257 "/ASMA WEB FOLDER" is cwd.
    Retrieved 1 items from file list cache, stored 01/19/2009 10:24 PM
    257 "/ASMA WEB FOLDER" is cwd.
    Update check skipped at 01/19/2009 11:15 PM (next check after 01/27/2009 08:54 PM)
    257 "/ASMA WEB FOLDER" is cwd.

    Posted 15 years ago #

  • Scott McGuire Administrator


    Every file and folder on a server has a set of properties called "permissions" saying who is allowed to view the file, change the file, delete the file, etc. In order for you to be able to download files from a server, the files must be set to allow either the owner or any user to view (read) the file.

    But according to the file listing in the transcript you sent, for this particular file that you are having problems with - cover_thumb.jpg - the permissions are set very restrictively, such that neither the owner, nor any user, has permission to download the file. That's why you're getting an error; the server is looking at the settings on that file and saying, "well, I'm not allowed to let you have that."

    My guess is the situation is the same for the other files on the server you're having problems with. You'll need to talk to the owner of the website, or the people who run the server, and have them set the permissions on all the website files correctly so that you can download them. (This is not a problem you can fix yourself.)

    Please let us know if you have further questions.


    Scott McGuire
    Fetch Softworks

    Posted 15 years ago #


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