Your best friend for file transfer.

Fetch application logoFetch

Can 't connect to SFTP site (3 posts)

  • Started 18 years ago by PG
  • Latest reply 18 years ago from Jim Matthews
  • PG Member

    My web page host just changed to SFTP. I was instructed to set up a public kek, which I've done correctly according to them, and then to use Fetch 5.0.5 to upload pages. It doesn't work.

    In the new connection window, I enter the host name (, my username, SFTP from the menu, and leave the password blank. I click on connect. I asks for a password. I've tried my old password, or entering nothing, and in either case I get:

    "STFP connection to "" could not be opened because the connection to the STFP server could not be established or was lost.

    Try again, or contact the server administrator to verify that you have the correct hostname, username, password, and authentication method, and that the server is running."

    My system administrator tells me that I should not even be asked for a password, that when I am connected I will be asked for my key. But I don't even get to that point.

    And they've been trying to figure this out for a week.

    Please help!!


    Posted 18 years ago #

  • PG Member

    Here's what is in my fetch transcript afeter a failed attempt to connect. As I said, I have already generated a shared key-pair and been told by them that it is fine:

    Connecting to port 21 (OS X firewall is off) (2/26/06 9:19:22 PM)
    Connected to port 21 (2/26/06 9:19:22 PM)
    220 NOTICE: You must contact and generate a shared key-pair. Password access to FTP has been disabled do to repeated hacking attempts.
    USER pg
    331 Please specify the password.
    530 Login incorrect.
    Connecting to port 22 (2/26/06 9:19:51 PM)

    Posted 18 years ago #

  • Jim Matthews Administrator

    To use public key authentication you should enter a dummy password (it can be anything). Evidently that is not working, so I would like to collect some more information in order to figure out what is going wrong. Could you follow these steps?

    1) Run Fetch
    2) Dismiss the New Connection dialog (click the Cancel button)
    3) Type Command-Option-Shift-Control-D; this will make a Debug menu appear in the menu bar, next to the Help menu.
    4) Choose Logging > SFTP log from the Debug menu.
    5) Choose New Connection... from the File menu and try to connect (entering a dummy password in the Password field).
    6) Once you get an error, go to the Finder and choose "Go to Folder" from the Go menu
    7) Enter "/var/log" (without the quotes).
    8) You should see a file named system.log. Send that file to bugs at fetchsoftworks dot com; I'll take a look and let you know what I discover.


    Jim Matthews
    Fetch Softworks

    Posted 18 years ago #


  • Or nickname, if you prefer.
  • This will be kept confidential.
  • This is to ensure that you’re a person, not a spambot.