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Canceling service (4 posts)

  • Started 4 years ago by Allez
  • Latest reply 4 months ago from Jim Matthews
  • Allez Member

    I need to cancel Fetch.
    The phone number on my credit card bill will not connect. I have left wo messages on your voicemail number. Please cancel my account and confirm same.

    Thank you,
    A

    Posted 4 years ago #

  • Jim Matthews Administrator

    Hi,

    I apologize about the phone number on the credit card bill. We corrected that with the card processing company in January, and believe that new charges have the correct number.

    Fetch is not sold as a subscription service, so the credit card charge on your bill was a one-time charge. You can keep using Fetch for as long as you like.

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 4 years ago #

  • Margaret Stark Member

    I want to cancel my subscription. I see a $29 payment on my credit card ending in 4328 under my name. Can you please cancel all future charges? Thank you.

    Posted 4 months ago #

  • Jim Matthews Administrator

    Hi Margaret,

    We don't sell subscriptions, so there won't be any future charges (unless you decide to purchase additional licenses). Do you want to cancel your license purchase from earlier this month?

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 4 months ago #

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