Fetch Softworks

cannot connect (12 posts)

• Started 16 years ago by mwjourneyman
• Latest reply 16 years ago from Scott McGuire

• mwjourneyman Member

  I downloaded Fetch 4.0.3 for the trial period but I have not been able to use it at all. I choose new connection, enter ftp.myserversname, enter my user name and password, and then the running dog icon appears for about 3 minutes, after which I get the error message that the file transfer server has shut down. I contacted my ISP to ask if I needed to enter something different from what I did but they told me the host and user names were correct. I have Mac OSX 10.2.4. Why won't it connect? I will never know how Fetch works before my trial period ends now.

  Posted 16 years ago #

• Scott McGuire Administrator

  Hi,

  Sorry you're having trouble with Fetch.

  The first thing I would suggest is to download Fetch 5.0.5, which is compatible with Mac OS X 10.2.4, and try connecting with it. You can download it from http://www.fetchsoftworks.com/downloads.html .

  If you still cannot connect successfully with Fetch 5.0.5, after you try to connect in Fetch 5.0.5 and the dog runs for 30 seconds or so, please choose Fetch Transcript from the Window menu, copy the entire contents of the transcript window, and paste them here. We'll take a look and try to figure out what's going on.

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 16 years ago #

• mwjourneyman Member

  OK, I downloaded version 5. Trying the same things, this time it apparantly managed to upload a page and some images to public_html. But when I then try to see my page with my browser, I get "denied. you do not have permission to access ~ on this server". I noticed another post on this board with the same problem, and you told him to try uploading his index again, so I did that too. TRIED. This time I got the error message that it could not put index.html because "server responded: permission denied". What do I try now?

  Posted 16 years ago #

• Jim Matthews Administrator

  Could you try uploading index.html and then post the contents of the Fetch Transcript window? Also, could you post the URL of your website so I can take a look?

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 16 years ago #

• mwjourneyman Member

  I tried again to upload "index.html" and the transcript is pasted below. My ISP says that my page's address should be http://home.ca.inter.net/~guildsman

  Fetch 5.0.5 (5A835) PowerPC running on Mac OS X 10.2.8 (6R73) PowerPC English
  StuffIt Engine 0x0 (StuffIt Features Not Available)
  Expires 07/08/2006 T
  Connecting to ftp.ca.inter.net port 21 (OS X firewall is on) (28/07/06 3:15:21 PM)
  Connected to 203.176.60.138 port 21 (28/07/06 3:15:21 PM)
  220 ProFTPD 1.2.10 Server (ftp.ca.inter.net) [10.4.1.4]
  ADAT
  500 ADAT not understood
  AUTH This command is checking whether this server supports Kerberos or GSS security, see RFC 2228
  500 AUTH not understood
  USER guildsman
  331 Password required for guildsman.
  PASS
  230 User guildsman logged in.
  SYST
  215 UNIX Type: L8
  PWD
  257 "/dm/mnt01/gu/guildsman_ca.inter.net" is current directory.
  MACB ENABLE
  500 MACB not understood
  PWD
  257 "/dm/mnt01/gu/guildsman_ca.inter.net" is current directory.
  TYPE A
  200 Type set to A
  PORT 10,0,0,5,150,4
  200 PORT command successful
  LIST
  Active mode connection blocked by OS X firewall, port 38404
  ABOR
  ftp_list: -30028 (state == GETTING_LIST)
  ftp_list: tw->port_retries == 0, retrying file list
  Connecting to ftp.ca.inter.net port 21 (OS X firewall is on) (28/07/06 3:16:00 PM)
  Connected to 203.176.60.138 port 21 (28/07/06 3:16:00 PM)
  220 ProFTPD 1.2.10 Server (ftp.ca.inter.net) [10.4.1.4]
  ADAT
  500 ADAT not understood
  AUTH This command is checking whether this server supports Kerberos or GSS security, see RFC 2228
  500 AUTH not understood
  USER guildsman
  331 Password required for guildsman.
  PASS
  230 User guildsman logged in.
  SYST
  215 UNIX Type: L8
  PWD
  257 "/dm/mnt01/gu/guildsman_ca.inter.net" is current directory.
  MACB ENABLE
  500 MACB not understood
  PWD
  257 "/dm/mnt01/gu/guildsman_ca.inter.net" is current directory.
  TYPE A
  200 Type set to A
  PASV
  227 Entering Passive Mode (203,176,60,138,154,117).
  LIST
  150 Opening ASCII mode data connection for file list
  drwxrws--- 6 pop exim 4096 Jun 3 19:49 pobox
  drwxr--r-- 3 (?) vispuser 4096 Jul 23 21:51 public_html
  226 Transfer complete.
  PASV
  227 Entering Passive Mode (203,176,60,138,154,128).
  STOR index.html
  550 index.html: Permission denied
  ftp_store_setup: -30004 (state == PUT_SETTING_UP)
  ABOR
  226 Abort successful
  QUIT
  221 Goodbye.
  Update check started at 28/07/2006 03:16 PM

  Posted 16 years ago #

• mwjourneyman Member

  I also wrote to my ISP again. This time they said they changed some permissions but told me I could do it myself in Explorer. Well I don't use Explorer, and I don't understand why any browser settings should affect what other web surfers would see at my html address anyway. Do they mean it is something I should change in my ftp program, ie Fetch?

  Posted 16 years ago #

• Scott McGuire Administrator

  Hi,

  It looks like you got an error when you tried to upload index.html again because you tried to upload it to a folder other than public_html . You probably don't have permission to upload files there.

  (And yes, when they say "change permissions with Explorer" that is something you can do in Fetch as well as Explorer, but adjusting the permissions probably isn't necessary.)

  Try this: connect to your server, open the public_html folder in Fetch by double-clicking on it, and try uploading your index.html file again. Does that work?

  When I connected to the address of your website, I was able to see your pages, although I had to click on a link that said "index" first, which may not be what you intended. We can explain how to fix that, if it wasn't.

  But first, let us know if uploading index.html to your public_html folder works, and if you can now see your pages in a webbrowser.

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 16 years ago #

• mwjourneyman Member

  Well, we are making progress! I was able to upload this time and my browser did not get the permission denied message. However, like you, I do not arrive at my site but at an index.

  Since you have offered that, "We can explain how to fix that, if it wasn't.", I would sure appreciate learning about this. Thank you so much.

  Posted 16 years ago #

• Scott McGuire Administrator

  Hi,

  It's good to hear that you didn't get the permissions problems again.

  The solution is to upload all the files that are inside the index folder, and put them directly into the public_html folder. That is, index.html and the rest of your files should be in public_html, not inside a folder named index. Then your website should appear automatically when you go to your page's address.

  Let us know if that doesn't fix the problem. Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 16 years ago #

• mwjourneyman Member

  Thank you again. I think that was indeed the answer. One more thing though: when my ISP was telling me to get Explorer you mentioned earlier that I can change some permissions with Fetch. Could you just elaborate on how that would be done?
  Thanks very much.

  Posted 16 years ago #

• Jim Matthews Administrator

  To change permissions with Fetch you would select the file or folder and click the Get Info button. Then you would open the Ownership and Permissions pane in the Info window, and change the permissions.

  It is unlikely, however, that you will need to change permissions in order to have your website work.

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 16 years ago #

• Scott McGuire Administrator

  Hi,

  If you want even more details about working with permissions in Fetch, you can read the Permissions and Viewing and setting permissions topics in Fetch Help (or just click on the links here).

  But I agree with Jim - now that things are working it's unlikely you'll need to worry about them.

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 16 years ago #