Fetch Softworks

Cannot connect (6 posts)

• Started 14 years ago by Christine
• Latest reply 14 years ago from Scott McGuire

• Christine Member

  I am a new user and cannot connect. My website developer set everything up and they can upload to the website fine. The dog just runs and runs and I get at "timed out" message. I have tried many times over the past 2 weeks.

  Fetch 5.3 (5D161) Intel running on Mac OS X 10.5.5 (9F33) Intel English
  StuffIt Engine 0x820, StuffIt SDK Version 10.1.1b1
  Expires 01/02/2009 T
  Connecting to californiarawmilk.org port 21 (Mac OS X firewall is allowing connections) (1/20/09 10:46:32 AM)
  Update check started at 01/20/2009 10:47 AM
  Update check skipped at 01/20/2009 10:48 AM (next check after 01/26/2009 02:18 PM)
  Connecting to californiarawmilk.org port 21 (Mac OS X firewall is allowing connections) (1/20/09 12:04:16 PM)
  Connecting to californiarawmilk.org port 21 (Mac OS X firewall is allowing connections) (1/20/09 12:07:26 PM)

  Posted 14 years ago #

• Scott McGuire Administrator

  Hi,

  The first thing we'd like to figure out is if you have a problem connecting to all servers, or just this particular one.

  Could you please try connecting to our server by doing the following? Enter ftp.fetchsoftworks.com in the Hostname field, and leave the username and password blank.

  Let us know if you can connect to it successfully or not.

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 14 years ago #

• Christine Member

  No, I was unable to connect to ftp.fetchsoftworks.com.

  Posted 14 years ago #

• Scott McGuire Administrator

  Hi,

  Since you cannot connect to our server either, this means that something in your network setup is blocking all FTP connections.

  How do you connect to the Internet? Are you connecting via wireless, or through a router (a device to share your Internet connection between several computers)? Or are you plugged directly into your cable/DSL modem?

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 14 years ago #

• Christine Member

  I have a wireless network with 3 computers attached to it. My husband's computer uses a vpn to connect to work on the same network.

  Posted 14 years ago #

• Scott McGuire Administrator

  Hi,

  Normally what we would suggest at this point is that you try connecting your Mac directly to the cable/DSL modem in order to determine whether or not it is the wireless base station (the piece of equipment that creates the wireless network) that is causing the problem; however, I realize given that you have several computers using the network that would be inconvenient.

  However, there is a fairly good chance that the wireless base station is the source of the problem; it may be configured with a firewall or something similar that is blocking outgoing FTP connections. I would review the settings and configuration on the wireless unit and see if you see anything likely. (You'll probably need to consult its manual to find out how to do this.)

  From the transcript, it doesn't look like it's a Fetch problem or a setting on your Macintosh that is causing the problem; the Fetch transcript says that you don't have the Mac OS X firewall enabled, and that's usually the only thing on the Mac that can cause similar problems (and even then, the failure is different).

  So, I'd say the next step is to either check the wireless unit's configuration, or connect your Mac directly to the cable/DSL modem, in attempt to isolate which piece of equipment is blocking connections.

  Please let us know if you have further questions.

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 14 years ago #