Fetch Softworks

Cannot Connect to ANY of my FTP Shortcuts (6 posts)

• Started 12 years ago by Graphix
• Latest reply 12 years ago from Jim Matthews

• Graphix Member

  Hello,

  I am having trouble connecting to all of our FTP connections (across different servers). I am getting the following error:

  "Fetch could not get the file list because there was a timeout waiting for the server to establish an active data connection."

  I have tried turning off/on Passive mode and rebooted Fetch multiple times, but still no luck.

  Here is my transcript:

  Fetch 5.3.1 (5D226) Intel running on Mac OS X 10.6.7 (10J869) Intel English
  StuffIt Engine 0x820, StuffIt SDK Version 10.1.1b1
  Partial serial FETCH5X001-PKQ8-3KXZ T
  Connecting to ftp.graphixworks.com port 21 (Mac OS X firewall is allowing connections) (5/27/11 10:33:53 AM)
  Connected to 69.163.221.230 port 21 (5/27/11 10:33:53 AM)
  220 DreamHost FTP Server
  USER graphixworks
  331 Password required for graphixworks
  PASS
  230 User graphixworks logged in
  SYST
  215 UNIX Type: L8
  PWD
  257 "/" is the current directory
  MACB ENABLE
  500 MACB not understood
  PWD
  257 "/" is the current directory
  TYPE A
  200 Type set to A
  PORT 192,168,0,105,195,78
  200 PORT command successful
  LIST -al
  ABOR
  425 Unable to build data connection: Connection timed out
  226 Abort successful
  PASV
  227 Entering Passive Mode (69,163,221,230,156,60).
  Making data connection to 69.163.221.230 port 39996
  ABOR
  226 Abort successful
  ftp_list: 2,-30028 (state == GETTING_LIST)

  Any help you can provide is greatly appreciated. Thanks.

  Posted 12 years ago #

• Scott McGuire Administrator

  Hi,

  Can you connect to the Fetch ftp server? Use this information:

  Hostname: ftp.fetchsoftworks.com
  Username: (leave blank)
  Password: (leave blank)

  Knowing whether you can connect to our server or not will help us give the best advice.

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 12 years ago #

• Graphix Member

  Hi Scott,

  Thanks for your reply. I cannot connect to the Fetch FTP server.

  I have been connected to my phone all day with my ISP, as it turns out, there has been an Outage in our area where the internet speed has dropped. As a result, we are getting the timeout error for all of our FTP connections (or so we think) because the internet is so slow. We are waiting for our ISP to fix the outage to see if that works.

  Thanks again,

  James

  Posted 12 years ago #

• Scott McGuire Administrator

  Hi James,

  Thanks for the update.

  When you cannot connect to any FTP site - including the Fetch Softworks server - that almost always indicates a problem with your Internet connection, so I agree with your analysis that you need to wait for your ISP to fix the problems.

  (Sorry, I wish I had a solution for you other than "wait!")

  If you're still having problems after they've supposedly fixed everything, let us know.

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 12 years ago #

• Kim Cisternino Member

  I already sent in a troubleshoot form, but I just noticed that while I cannot access two other ftp sites, I CAN access yours.

  Posted 12 years ago #

• Jim Matthews Administrator

  Hi Kim,

  I've sent a reply to your feedback form, let me know if you don't receive it.

  Jim Matthews
  Fetch Softworks

  Posted 12 years ago #