Fetch Softworks

Cannot Log In to FTP via Fetch... for weeks. (11 posts)

• Started 10 years ago by mitch
• Latest reply 10 years ago from Jim Matthews

• mitch Member

  For about 2 weeks, I have been trying to log into my FTP server with Fetch, and it hasn't ever logged in.

  Today, I tried logging into ftp.fetchsoftworks.com, and it didn't log in either. This is what the transcript said:
  "Fetch 5.7.3 (5H683) Intel (Web Store) running on Mac OS X 10.8.2 (12C3103) Intel English
  StuffIt Engine 0x820, StuffIt SDK Version 10.1.1b1
  Partial serial FETCH55001-4RYS-LNX4 T
  Connecting to ftp.fetchsoftworks.com port 21 (Mac OS X firewall is allowing connections) (4/3/13 11:38 AM)
  An FTP connection to “ftp.fetchsoftworks.com” could not be opened because the network is down. (Check your network connection, and try again.)
  Update check skipped at 4/3/13 11:40 AM (next check after 4/9/13 4:44 PM)"

  Posted 10 years ago #

• mitch Member

  I logged in successfully on Terminal.

  I got this message on Terminal:
  "230 User m******* logged in
  Remote system type is UNIX.
  Using binary mode to transfer files.
  ftp> "

  Edited 10 years ago #

• Jim Matthews Administrator

  Hi,

  That's very odd. Have you tried restarting your Mac?

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 10 years ago #

• mitch Member

  It hasn't worked for weeks, in which time I have restarted my Mac multiple times.

  Posted 10 years ago #

• Jim Matthews Administrator

  Did anything change with your computer around the time it stopped working? E.g. did you upgrade the OS?

  I would suggest downloading a fresh copy of Fetch, in case your current copy has been corrupted. If that does not work I would recommend reinstalling OS X, or taking the computer to an Apple Store Genius Bar.

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 10 years ago #

• mitch Member

  Yes, I bought a new computer recently. It's Mac OS Lion 10.8.2. Fetch is version 5.7.3.

  Posted 10 years ago #

• Jim Matthews Administrator

  If you've downloaded a fresh copy of Fetch, and still are able to make FTP connections in Terminal but not in Fetch, I would recommend reinstalling OS X, or taking the computer to an Apple Store Genius Bar. It seems as if part of the OS (the part that handles networking connections from Carbon applications like Fetch, but not BSD applications like the command line FTP client) is not functioning correctly.

  By the way, have you installed Little Snitch or any other 3rd party network security or firewall software?

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 10 years ago #

• mitch Member

  I installed Astril VPN because I'm in China. However, I cannot log in with VPN on or off. I was able to log in in Hong Kong, where they do not have a national firewall.

  Posted 10 years ago #

• Jim Matthews Administrator

  Hi,

  It could be that VPN software does not support applications like Fetch, and that the national firewall blocks Fetch when the VPN is off.

  Have you contacted the VPN vendor about the problem?

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 10 years ago #

• mitch Member

  At this point I found another FTP that works here with the VPN on or off. Could I request a refund please?

  Posted 10 years ago #

• Jim Matthews Administrator

  Yes. Please send your request at http://fetchsoftworks.com/fetch/feedback

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 10 years ago #