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Cannot log in with verified password (3 posts)

  • Started 3 weeks ago by Ed Carreon
  • Latest reply 2 weeks ago from Ed Carreon
  • Ed Carreon Member

    I just tried to log into my website with Fetch but it continues to tell me "SFTP connection to “sanpanza.pairserver.com” could not be opened because the SFTP server rejected your authentication information."

    I have contacted the server administrator (Pair Networks) to verify that I have the correct hostname, username, password, and authentication method. They say that everyone is correct with the above.

    I can log in using FileZilla though. Any thoughts?

    Posted 3 weeks ago #

  • Jim Matthews Administrator

    Hi,

    Could you contact me at https://fetchsoftworks.com/fetch/feedback and include the contents of the Fetch Transcript window after trying to connect? I'll see what I can figure out.

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 2 weeks ago #

  • Ed Carreon Member

    Will do on Sunday or Monday. Thank you

    Posted 2 weeks ago #

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