Fetch Softworks

cannot save to a network volume from Fetch (8 posts)

• Started 2 years ago by Tom
• Latest reply 1 year ago from Jim Matthews

• Tom Member

  Hello, I updated to Catalina yesterday and loaded Fetch 5.8.2.

  If I want to save on an afp mounted volume, Fetch brings the message "The operation could not be completed (OSStatus error -5000.)" It works on the internal disk.
  Does anyone have a tip?

  Thanks for feddback

  Posted 2 years ago #

• Jim Matthews Administrator

  Hi,

  That's a permission error. I've had some other reports of that error saving to network volumes, but I haven't found the cause.

  Are you dragging items from Fetch, or using the Get command?

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 2 years ago #

• Tom Member

  Hello Jim
  the approach is good.
  As a habit, of course, I dragged and dropped the files onto the network volume.
  If I select the volume in the basic settings and click on get File, it is stored on the volume. So that works.
  The storage location changes for each file, the drag and drop version would be more pleasant.
  Do you have another tip?
  regards
  Tom

  Posted 2 years ago #

• Jim Matthews Administrator

  Hi,

  When you drag a file, Fetch first downloads it to a temporary folder on the destination volume, and then moves it to the final destination once the download is finished. It could be that Fetch is getting this error when it tries to create the temporary folder.

  Do you know what sort of server is hosting the AFP volume?

  Thanks,

  Jim Matthews
  Fetch Softworks

  p.s. If you change the "Save downloaded files to:" setting in the Download section of Preferences to "Ask every time", Fetch will prompt you to choose the destination of each download. Alternatively, hold down Option while clicking the Get button.

  Posted 2 years ago #

• Tom Member

  Hello Jim
  Thanks for the tip.
  Our server is a QNAP NAS, type TS-h1283XU-RP with software version h4.5.4.1771

  Thanks
  Tom

  Posted 2 years ago #

• Jim Matthews Administrator

  Hi,

  Thanks for that information. I don't have a QNAP NAS to test against, but I will see what I can figure out.

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 2 years ago #

• Craig Member

  Hi

  Same issue observed when dragging and dropping files from remote FTP connection to Windows Server SMB share.
  Windows Server 2012 R2.
  macOS 10.14.6 and macOS 12.4

  File will however download by using the option key Get button and browse method to share.
  Any updates on this.

  Regards
  Craig

  Posted 1 year ago #

• Jim Matthews Administrator

  Hi,

  No, I don't have any updates on this.

  Sorry,

  Jim Matthews
  Fetch Softworks

  Posted 1 year ago #