Fetch Softworks

cannot see all domains in domain folder (2 posts)

• Started 15 years ago by soborn
• Latest reply 15 years ago from Scott McGuire

• soborn Member

  hi. i've been using Fetch without incident for a year now with my primary domain. i recently added a new domain to my gridserver account with media temple, and i can see my domain folder in my file manager section of my account with them. but when i connect via Fetch I am only seeing my primary domain folder, and the new site and its contents are nowhere to be found. i emailed their tech support and they said that my new domain folder is on their server, and i've checked all my Fetch settings (passive mode is on, no firewall, etc). i'm running Fetch 5.3 and mac OS 10.5.6.

  i don't know if this is related, but i am also only able to connect at all with fetch not with my primary domain as the hostname (e.g, "ftp.the-space-in-between.com") but only with the "ftp.s#####.gridserver.com" hostname).

  thanks in advance for any help you can provide.
  stacy

  Posted 15 years ago #

• Scott McGuire Administrator

  Hi,

  It's possible that Fetch is showing you an out of date list of files from your server. To see if this is the case, you should connect to your server, and then go to Fetch's View menu, and choose Refresh.

  If that doesn't fix the problem, then the most likely answer is that the folder for your new domain is in some other location on the server than the one you're connecting to (which is why you don't see it right away).

  But it's difficult for us to give a definitive answer because what you need to do depends on how your hosting provider has things set up on the server; and since every hosting provider and server is set up differently, there is no standard answer.

  It's possible that in order to see the folder for your new domain, you need to enter a folder name in the "Initial path" field of the Fetch New Connection dialog. That's how some servers are set up. (You can display the Initial path field by clicking on the disclosure button - the blue box with a triangle in it - in the lower left corner of the New Connection dialog.)

  But we can't tell you what you need to enter there, if that is indeed the solution to the problem. I think you'll need to contact your hosting provider again and ask them if you need to connect to a specific directory when you connect with your FTP client in order to see the new domain, and if so, what that directory name is. Then enter it in the Initial path field.

  Sorry not to be of more help, but please let us know if you have more questions after talking to your hosting provider again.

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 15 years ago #