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Cannot upload new files (9 posts)

  • Started 13 years ago by Kat
  • Latest reply 13 years ago from tugce
  • Kat Member

    Hi there-
    I have encountered the same problem someone else posted recently - same message when I try to upload a file:

    Fetch could not put "apply.html" because the FTP server encountered an error accessing a file or folder. If you entered a file name, folder name, or URL, check that it is correct. Server responded: "apply.html: access is denied."

    I am on my home computer, and I have been able to access this site before and upload files without any issues. This time I am only able to upload a new file, but cannot change or delete a file that it already there. What's going on? I even tried turning off my firewall to see if that worked, and yes, I did check the PASV mode box. And I have tried it from a different computer through someone else's internet connection.
    Thanks,
    Kat

    Posted 13 years ago #

  • Scott McGuire Administrator

    Hi Kat,

    We'd like some more information to help diagnose the problem. Could you please do the following?

    * Quit Fetch.
    * Open Fetch again.
    * Connect to your server.
    * Try uploading a file.
    * After you receive the error, go to the Window menu, and choose Fetch Transcript.
    * Copy the entire contents of the transcript window, and paste them into a reply to this message.

    We'll take a look and try to figure out what's going on.

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 13 years ago #

  • tugce Member

    hi

    ı am a new user and ı have encountered the same problem
    ı should upload file in an hour ı have been triying for 4 hours

    thanks
    tugce

    transcript below

    Fetch 5.5.2 (5E703) Intel running on Mac OS X 10.5.7 (9J61) Intel English
    StuffIt Engine 0x820, StuffIt SDK Version 10.1.1b1
    Partial serial FETCH55001-KJXS-KCEG T
    Connecting to ftp.globalhealthconnection.com port 21 (Mac OS X firewall is allowing connections) (9/28/09 8:19 PM)
    Connected to 97.74.94.113 port 21 (9/28/09 8:19 PM)
    220 Microsoft FTP Service
    USER globalhealth
    331 Password required for globalhealth.
    PASS
    230 User globalhealth logged in.
    SYST
    215 Windows_NT
    PWD
    257 "/" is current directory.
    MACB ENABLE
    500 'MACB ENABLE': command not understood
    PWD
    257 "/" is current directory.
    TYPE A
    200 Type set to A.
    PASV
    227 Entering Passive Mode (97,74,94,113,4,237).
    Making data connection to 97.74.94.113 port 1261
    LIST -al
    125 Data connection already open; Transfer starting.
    09-18-09 03:39AM 23348 .Security
    09-18-09 03:39AM <DIR> anon_ftp
    09-18-09 03:39AM <DIR> cgi-bin
    09-18-09 03:39AM <DIR> error_docs
    09-28-09 06:17AM <DIR> httpdocs
    09-18-09 03:39AM <DIR> httpsdocs
    09-18-09 03:39AM <DIR> private
    09-18-09 03:39AM <DIR> statistics
    09-18-09 03:39AM <DIR> subdomains
    09-18-09 03:39AM <DIR> vault_scripts
    09-18-09 03:39AM <DIR> web_users
    226 Transfer complete.
    TYPE I
    200 Type set to I.
    PASV
    227 Entering Passive Mode (97,74,94,113,4,239).
    Making data connection to 97.74.94.113 port 1263
    STOR turkey.pdf.zip
    550 turkey.pdf.zip: Access is denied.◇
    ftp_store_setup: 2,-30004 (state == PUT_SETTING_UP)
    retry_failed_operation derr = 2, -30004 retry_state = PUT_SETTING_UP cancel_cur_cmd = 0 force_reconnect = 0 tw->retry_reconnect_count = 0 making_progress = 0, tw->retry_count = 0
    Error setting up upload of turkey.pdf.zip, will retry (attempt #1)
    PWD
    257 "/" is current directory.
    PASV
    227 Entering Passive Mode (97,74,94,113,4,240).
    Making data connection to 97.74.94.113 port 1264
    STOR turkey.pdf.zip
    550 turkey.pdf.zip: Access is denied.◇
    ftp_store_setup: 2,-30004 (state == PUT_SETTING_UP)
    retry_failed_operation derr = 2, -30004 retry_state = PUT_SETTING_UP cancel_cur_cmd = 0 force_reconnect = 0 tw->retry_reconnect_count = 0 making_progress = 0, tw->retry_count = 1
    Error setting up upload of turkey.pdf.zip, will retry (attempt #2)
    PWD
    257 "/" is current directory.
    PASV
    227 Entering Passive Mode (97,74,94,113,4,241).
    Making data connection to 97.74.94.113 port 1265
    STOR turkey.pdf.zip
    550 turkey.pdf.zip: Access is denied.◇
    ftp_store_setup: 2,-30004 (state == PUT_SETTING_UP)
    retry_failed_operation derr = 2, -30004 retry_state = PUT_SETTING_UP cancel_cur_cmd = 0 force_reconnect = 0 tw->retry_reconnect_count = 0 making_progress = 0, tw->retry_count = 2
    Error setting up upload of turkey.pdf.zip, will retry (attempt #3)
    PWD
    257 "/" is current directory.
    PASV
    227 Entering Passive Mode (97,74,94,113,4,242).
    Making data connection to 97.74.94.113 port 1266
    STOR turkey.pdf.zip
    550 turkey.pdf.zip: Access is denied.◇
    ftp_store_setup: 2,-30004 (state == PUT_SETTING_UP)
    retry_failed_operation derr = 2, -30004 retry_state = PUT_SETTING_UP cancel_cur_cmd = 0 force_reconnect = 0 tw->retry_reconnect_count = 0 making_progress = 0, tw->retry_count = 3
    ABOR
    225 ABOR command successful.
    Update check skipped at 9/28/09 8:21 PM (next check after 9/29/09 4:08 AM)

    Posted 13 years ago #

  • Kat Member

    Scott-
    Here is the transcript you requested.
    Thanks,
    Kathleen

    Fetch 5.5.2 (5E703) Intel running on Mac OS X 10.4.11 (8S2167) Intel English
    StuffIt Engine 0x820, StuffIt SDK Version 10.1.1b1
    Expires 10/13/09 T
    Connecting to ftp.aggw.org port 21 (Mac OS X firewall is on) (9/28/09 2:03 PM)
    Connected to 64.71.40.31 port 21 (9/28/09 2:03 PM)
    220 Microsoft FTP Service
    USER aggw0org
    331 Password required for aggw0org.
    PASS
    230 User aggw0org logged in.
    SYST
    215 Windows_NT
    PWD
    257 "/" is current directory.
    MACB ENABLE
    500 'MACB ENABLE': command not understood
    CWD www/
    250 CWD command successful.
    PWD
    257 "/www" is current directory.
    TYPE A
    200 Type set to A.
    PASV
    227 Entering Passive Mode (64,71,40,31,12,51).
    Making data connection to 64.71.40.31 port 3123
    LIST -al
    125 Data connection already open; Transfer starting.
    11-04-07 07:49PM 6148 .DS_Store
    09-30-07 07:01PM 33280 2007 Org Application.doc
    09-05-08 02:46PM 44032 2007 Shopping List.xls
    09-05-08 02:46PM 32768 2008_AGF_Application[1].doc
    11-20-08 03:46PM 97440 2008_gift_fair_flier_FINAL.pdf
    09-27-09 08:05PM 45056 2008_Shopping_List.xls
    03-11-09 04:18PM 47104 2008_TP_Shopping_List_wtotals.xls
    09-27-09 08:05PM 33280 2009_AGF_Application.doc
    03-11-09 04:09PM 8126 about.html
    11-20-08 03:54PM 3367 AGGW-style.css
    11-18-08 10:31PM 7563 apply.html
    11-01-07 07:09PM <DIR> archive
    07-11-07 03:02AM <DIR> aspnet_client
    06-19-07 03:56PM <DIR> backup
    06-19-07 03:57PM <DIR> cgi-bin
    11-26-07 11:46PM 6641 contact.html
    03-12-09 07:17PM 6876 Country.html
    03-12-09 07:22PM 7088 DC.html
    03-11-09 04:34PM 10488 DCFairs.html
    11-04-07 07:50PM 8628 DCHappyHour.html
    11-26-07 11:37PM 9962 FAQ.html
    03-12-09 07:19PM 6904 help.html
    03-12-09 07:23PM 7445 Hyattsville.html
    03-11-09 04:28PM 74752 Hyattsville_08_wtotals.xls
    11-04-07 07:49PM <DIR> images
    03-11-09 04:35PM 12109 index.html
    11-20-08 03:49PM 7719 Links.html
    03-11-09 04:34PM 363008 NEA_2008_w_totals.xls
    12-03-08 11:03AM 1818321 NEA_Alternative_Gift_Fair_Flyer.pdf
    11-13-07 08:49PM <DIR> OldImages
    11-23-08 05:39PM 123392 Reston 2008 flyer.doc
    09-30-07 07:01PM 24064 Sample Funds Letter.doc
    11-26-07 11:55PM 7105 Start.html
    06-19-07 03:58PM <DIR> stats
    11-23-08 05:39PM 2718424 Takoma Park 2008 flyer.pdf
    03-12-09 07:21PM 7253 TakomaPark.html
    09-03-08 06:28PM 324 test.rtf
    11-30-07 07:59AM 67 test1.html
    11-13-07 09:03PM 16 test2.html
    05-16-05 05:36PM 6144 Thumbs.db
    09-30-07 07:01PM 45568 TPAGF2006list.xls
    11-26-07 11:54PM 7162 Volunteer.html
    226 Transfer complete.
    PASV
    227 Entering Passive Mode (64,71,40,31,12,52).
    Making data connection to 64.71.40.31 port 3124
    STOR apply.html
    550 apply.html: Access is denied.◇
    ftp_store_setup: 2,-30004 (state == PUT_SETTING_UP)
    retry_failed_operation derr = 2, -30004 retry_state = PUT_SETTING_UP cancel_cur_cmd = 0 force_reconnect = 0 tw->retry_reconnect_count = 0 making_progress = 0, tw->retry_count = 0
    Error setting up upload of apply.html, will retry (attempt #1)
    PWD
    257 "/www" is current directory.
    PASV
    227 Entering Passive Mode (64,71,40,31,12,53).
    Making data connection to 64.71.40.31 port 3125
    STOR apply.html
    550 apply.html: Access is denied.◇
    ftp_store_setup: 2,-30004 (state == PUT_SETTING_UP)
    retry_failed_operation derr = 2, -30004 retry_state = PUT_SETTING_UP cancel_cur_cmd = 0 force_reconnect = 0 tw->retry_reconnect_count = 0 making_progress = 0, tw->retry_count = 1
    Error setting up upload of apply.html, will retry (attempt #2)
    PWD
    257 "/www" is current directory.
    PASV
    227 Entering Passive Mode (64,71,40,31,12,54).
    Making data connection to 64.71.40.31 port 3126
    STOR apply.html
    550 apply.html: Access is denied.◇
    ftp_store_setup: 2,-30004 (state == PUT_SETTING_UP)
    retry_failed_operation derr = 2, -30004 retry_state = PUT_SETTING_UP cancel_cur_cmd = 0 force_reconnect = 0 tw->retry_reconnect_count = 0 making_progress = 0, tw->retry_count = 2
    Error setting up upload of apply.html, will retry (attempt #3)
    PWD
    257 "/www" is current directory.
    PASV
    227 Entering Passive Mode (64,71,40,31,12,55).
    Making data connection to 64.71.40.31 port 3127
    STOR apply.html
    550 apply.html: Access is denied.◇
    ftp_store_setup: 2,-30004 (state == PUT_SETTING_UP)
    retry_failed_operation derr = 2, -30004 retry_state = PUT_SETTING_UP cancel_cur_cmd = 0 force_reconnect = 0 tw->retry_reconnect_count = 0 making_progress = 0, tw->retry_count = 3
    ABOR
    225 ABOR command successful.

    Posted 13 years ago #

  • Scott McGuire Administrator

    Hi tugce,

    It appears that you are trying to upload to the "root" folder on your server; many servers do not allow that and require that your files go in a special folder. In your case, it looks like that would be the httpdocs folder.

    Try opening the httpdocs folder by double-clicking on it, and then uploading, and see if that works.

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 13 years ago #

  • Scott McGuire Administrator

    Hi Kathleen,

    Thanks for the transcript. Everything looks okay, I don't see any reason why you should be encountering an error trying to upload that file. My best guess is there's something wrong with the server or your account has somehow gotten misconfigured; I would contact the company or people who run the server, describe the problem, and them to make sure there are no problems on their end.

    If you still have questions after talking to them, let us know.

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 13 years ago #

  • tugce Member

    Hi Scott

    I don't know what is root folder or httpdocs folder
    I tried double clicking on it and it opens with acrobat pro. because it is a pdf
    then uploading and the problem is still the same
    Could you explain more specific

    Thanks,
    Tugce

    Posted 13 years ago #

  • Scott McGuire Administrator

    Hi tugce,

    After you connect to your server with Fetch, you will see a list of folders in the Fetch file list window. One of them is labelled httpdocs.

    Double-click on the folder icon that has the word "httpdocs" next to it in the Fetch window.

    Then try uploading.

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 13 years ago #

  • tugce Member

    Hi Scott,
    it works, thanks for your help...

    Posted 13 years ago #

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