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Can't add photos to fetch (8 posts)

  • Started 8 years ago by DOB
  • Latest reply 8 years ago from Scott McGuire
  • DOB Member

    I was sent an email saying I should upgrade to a new fetch program. I did so. The program said it was compatible with MAC 10.3.9 which I am running. Now I get a pop up which says, "Fetch could not (add the picture) because the FTP server encountered an error accessing a file or folder." What do I do?

    Posted 8 years ago #

  • Jim Matthews Administrator

    Hi,

    The next time you see that error, choose "Fetch Transcript" from the Window menu, copy the entire contents of the Fetch Transcript window that appears, and paste them into your reply. We will see if we can figure out why the upload is failing.

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 8 years ago #

  • DOB Member

    Thanks for your reply. I hope this helps........

    Fetch 5.3.1 (5D226) PowerPC running on Mac OS X 10.3.9 (7W98) PowerPC English
    StuffIt Engine 0x820, StuffIt SDK Version 10.1.1b1
    Partial serial FETCHEX001-AL9W-X4T9 T
    Connecting to mysite.verizon.net port 21 (Mac OS X firewall state unknown) (5/11/10 6:51:16 PM)
    Connected to 206.46.230.44 port 21 (5/11/10 6:51:16 PM)
    220 ftpmysite.verizon.net
    USER davidowen1
    331 Password required for davidowen1.
    PASS
    230-User davidowen1 logged in.
    230 Quota: avail(1.8%)=380334.0 used(98.2%)=20591186.0 limit=20971520.0 bytes
    SYST
    215 UNIX Type: L8
    PWD
    257 "/" is current directory.
    MACB ENABLE
    500 MACB not understood
    PWD
    257 "/" is current directory.
    Retrieved 103 items from file list cache, stored 05/11/2010 10:16 AM

    Posted 8 years ago #

  • Scott McGuire Administrator

    Hi David,

    It looks like the problem is you're out of space ("quota") in your account on the server. This line in the transcript:

    Quota: avail(1.8%)=380334.0 used(98.2%)=20591186.0 limit=20971520.0 bytes

    indicates that you have used 98% of your allocated space and there is pretty much no room left to upload new files.

    You should try deleting old unused files from the server, if possible, and see if that fixes the problem.

    If you can't delete any of the files, you should contact the company or people who maintain your server and see if it's possible to get more.

    If you're still having problems after trying these suggestions, let us know.

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 8 years ago #

  • DOB Member

    Thanks for the replies. When I tried to put a picture in the trash I got a pop up which says, "Fetch could not delete (photo) because the server says you do not have the required permissions. Contact server administrator if you think you should have permission to take this action..."

    Posted 8 years ago #

  • Scott McGuire Administrator

    Hi,

    Unfortunately, it sounds like there is some problem with your account on the server; Fetch has asked the server to delete a file and the server said "I can't do that." There's nothing more Fetch can do in this situation. You need to contact the company who runs the server to see what is going on and have them sort it out.

    Please let us know if you have further questions after talking to them.

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 8 years ago #

  • DOB Member

    Scott, Pardon my computer ignorance but I am not quite certain what it meant by "the company who runs the server". I have a verizon internet account and I use firefox. Are either of those this company or the server? Thanks for your help thus far. David

    Posted 8 years ago #

  • Scott McGuire Administrator

    Hi David,

    Sorry if I was unclear. The server is the computer where your are uploading the files to when you upload them with Fetch. From your transcript, it looks like Verizon, your Internet provider, owns and maintains the server, so they're the people you'd need to talk to.

    Scott McGuire
    Fetch Softworks

    Posted 8 years ago #

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