Fetch Softworks

Can't connect (6 posts)

• Started 16 years ago by a258production
• Latest reply 16 years ago from Scott McGuire

• a258production Member

  Hi! I have been using Fetch for a LONG time, and for the last few days I have been having problems with it! :()

  After I entered in all of my info to log in, but it wouldn't let me get connected with the server that the message box popped up, "Error: the connection attempt timed out".

  I have tried to log on many times, and the message box STILL keep repeating that. :()

  What's going on? Am I doing it wrong? I know I haven't done anyting different since the day one that I started using Fetch. :()

  HELP! :()
  Thanks :)

  Posted 16 years ago #

• Scott McGuire Administrator

  Hi,

  If this is a server you have successfully connected to before, and the problem just started in the past couple of days even though you've made no changes, it may be a problem with the server.

  But we'd like some more information to help diagnose the problem.

  After you try to connect and you get the error message, could you please choose Fetch Transcript from the Window menu, copy the entire contents of the transcript window, and paste them into a reply to this message? We'll take a look and try to figure out what's going on.

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 16 years ago #

• a258production Member

  For some reasons, I think this isn't it, but I am copying from the transcript window... I couldn't copy anything while the pop up msg appears... Anyway, here it is...

  Fetch 4.0.3 System 0x1039 Expires 01/22/2005 TR
  Connecting to 69.73.167.22 port 21 (4/27/07 11:24:02 PM)
  Connecting to 69.73.167.22 port 21 (4/29/07 11:09:30 AM)
  Connecting to 69.73.167.22 port 21 (4/30/07 1:16:14 AM)
  Connecting to 69.73.167.22 port 21 (4/30/07 1:18:59 AM)
  Connecting to 69.73.167.22 port 21 (4/30/07 1:28:11 AM)
  Connecting to 69.73.167.22 port 21 (4/30/07 9:30:16 PM)

  Posted 16 years ago #

• Scott McGuire Administrator

  Hi,

  Yes, that is the information I was looking for.

  The server appears to be down, that is, not operating. You should contact the folks who run the server to see what the problem is or if there is a new address you should connect to.

  Thanks,

  Scott McGuire
  Fetch Softworks

  [This message has been edited by ScottMcGuire (edited 05-01-2007).]

  Posted 16 years ago #

• a258production Member

  i feel stupid asking, but I am somewhat computer illiterate in some ways.... :) forgive me for asking, but I thought the server is Fetch?

  Posted 16 years ago #

• Scott McGuire Administrator

  Hi,

  No, Fetch is just a program that lets you move files over the Internet from a client computer - in this case, your Macintosh - to another computer, the server, somewhere else on the Internet. FTP servers are usually Unix or Windows computers that are dedicated to storing and retreiving files for various users.

  Fetch Softworks, the company that makes Fetch, does not run a server for storing user's files - we just make the software that lets you transfer files with other people's servers.

  It's like a web browser, such as Safari - Safari lets you view webpages that are on another computer (the web server) on your Macintosh (the client). But Safari itself is not storing the pages, or a service for storing webpages; it just passes the pages to you from someone else's server.

  The server is the machine whose name or address you type into the "hostname" field in Fetch - in your case, you are trying to connect to a machine whose Internet address is "69.73.167.22". That server is run by someone, and you need to contact them to find out why it is no longer working; or you need to contact whoever gave you that information to enter into Fetch and make sure it is correct.

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 16 years ago #