Fetch Softworks

Can't connect over vpn (10 posts)

• Started 13 years ago by Chris
• Latest reply 13 years ago from Chris

• Chris Member

  Hi

  I have various ftp sites that I use for work that are restricted to access from my work network.

  At home I use a vpn to access the work network for files etc which is all fine but I cannot get Fetch to connect when the vpn is connected - it just hangs for ages and then says the server dropped the connection. This never happens when I'm in work - it connects instantly so, in theory it should be the same over vpn.... but it just isn't.

  Any ideas?

  Thanks

  Chris

  Posted 13 years ago #

• Jim Matthews Administrator

  Hi Chris,

  Could you try connecting again, and then chose "Fetch Transcript" from the Window menu and post the contents of that window? If you prefer, you can send it by email to bugs@fetchsoftworks.com.

  We'll take a look and see what we can figure out.

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 13 years ago #

• Chris Member

  Thanks - here's what I get:

  Fetch 5.5.3 (5E778) Intel running on Mac OS X 10.6.2 (10C540) Intel English
  StuffIt Engine 0x820, StuffIt SDK Version 10.1.1b1
  Partial serial FETCH55001-73PT-XV8X T
  Connecting to truedigital.co.uk port 21 (Mac OS X firewall is limiting connections to specific applications) (22/12/2009 08:52)
  Update check started at 22/12/2009 08:53

  Posted 13 years ago #

• Jim Matthews Administrator

  Hi,

  Thanks for posting that transcript. It looks like the VPN is blocking FTP connections. You can test that theory by trying a different FTP client (while connected with your VPN). For example:

  1) Choose "Utilities" from the Go menu in the Finder
  2) Open Terminal
  3) Type:

  ftp truedigital.co.uk

  and then hit the Return key

  Could you send what you see when you do that?

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 13 years ago #

• Chris Member

  Here's what I get:

  Connected to truedigital.co.uk.
  220 Microsoft FTP Service
  Name (truedigital.co.uk:Chris):

  Chris

  Posted 13 years ago #

• Jim Matthews Administrator

  Hmm, that's surprising. I can't think of a reason why the command-line FTP client would be able to connect but Fetch would not.

  What VPN software are you using? Is there any way we could try using Fetch over your VPN?

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 13 years ago #

• Chris Member

  Sorry, my mistake, I was connected to the network when I did that. I disconnected and connected via my 3g dongle, connected vpn and tried it again. This is what I got:

  ftp: Can't connect to `94.236.22.146': Operation timed out
  ftp: Can't connect to `truedigital.co.uk'
  ftp>

  Posted 13 years ago #

• Chris Member

  Just to add, I'm using the vpn software built into Snow Leopard.

  Posted 13 years ago #

• Jim Matthews Administrator

  Thanks for the follow-up. I would recommend talking to the network administrator about this problem, since the problem is not specific to Fetch.

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 13 years ago #

• Chris Member

  Ok, thanks for trying.

  Posted 13 years ago #