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Can't delete files from FTP (25 posts)

  • Started 15 years ago by schnittgerinc
  • Latest reply 6 years ago from Jim Matthews
  • schnittgerinc Member

    I have uploaded several files for a co-worker working remotely. She has downloaded what she needs from the ftp site (the ones we can't delete can't be downloaded either), but now neither of us is able to delete some of the files. The error message we get is "Fetch could not delete "FileName" because the FTP server says that the requested item was not a folder or could not be accessed. If you entered a folder name or URL, check that it is correct. Server responded "FileName": The system cannot find the file specified"

    It's just a file, not a folder, so I'm assuming the sever can't find it. What to do?

    Posted 15 years ago #

  • Scott McGuire Administrator

    Hi,

    Do the names of the files you're having problems deleting contain spaces, quotes, or other characters that aren't letters?

    Some FTP servers will let you upload file whose names contain characters they can't really deal with - such as spaces or quotes - and then won't let you delete them.

    If this appears to be the case here, the only solution is to contact the folks who run the server and ask them to delete the files for you.

    If that doesn't appear to be the problem, let us know and we'll investigate further.

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 15 years ago #

  • schnittgerinc Member

    I don't think the issue is the file name mainly because there were copies of this file in other folders that we were able to delete. I tested some other files with spaces and other odd characters and had no problem downloading and deleting them

    Posted 15 years ago #

  • Scott McGuire Administrator

    Hi,

    Okay, we'd like to see a transcript of an attempt to delete one of the problem files. Please do the following:

    * Quit Fetch.
    * Open Fetch again.
    * Connect to your server.
    * Try to delete one of the problem files.
    * After you get the error, choose Fetch Transcript from the Window menu, copy the entire contents of the transcript window, and paste them into a reply to this message.

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 15 years ago #

  • schnittgerinc Member

    Here's the transcript:

    Fetch 5.1.1 (5B388) PowerPC running on Mac OS X 10.4.9 (8P135) PowerPC English
    StuffIt Engine 0x820, StuffIt SDK Version 10.1.1b1
    Update check skipped at 09/21/2007 08:07 PM (next check after 03/13/2008 04:24 AM)
    Expires 05/16/2007 T
    Connecting to kauai.alarismed.com port 21 (OS X firewall is off) (9/21/07 8:43:04 PM)
    Connected to 204.193.55.131 port 21 (9/21/07 8:43:04 PM)
    220-Microsoft FTP Service
    Cardinal Health, Alaris Products
    220 FTP Site
    USER mktg
    331 Password required for mktg.
    PASS
    230-Welcome to Alatis Products FTP - This site is for temporary storage only
    230 User mktg logged in.
    SYST
    215 Windows_NT
    PWD
    257 "/mktg" is current directory.
    MACB ENABLE
    500 'MACB ENABLE': command not understood
    PWD
    257 "/mktg" is current directory.
    TYPE A
    200 Type set to A.
    PASV
    227 Entering Passive Mode (204,193,55,131,8,23).
    LIST
    125 Data connection already open; Transfer starting.
    09-13-07 02:04PM <dir> 3pcp1569 GR demo guide
    09-20-07 11:44AM <dir> Brochure Files
    09-20-07 01:46PM <dir> brochures 09-20-07
    10-17-05 08:23AM <dir> Cardinal_McKessonBrochure
    08-31-07 12:14PM 33472512 CardinalPosters.sitx
    07-05-07 02:39PM <dir> Corner Care Clinic
    09-12-07 11:29AM <dir> CQI Demo
    09-20-07 07:49PM <dir> Dublin
    06-19-07 06:50AM <dir> Fluid Management Photos
    09-17-07 11:52AM <dir> IPS
    08-14-07 12:23PM <dir> ISMP Satellite Symposia
    07-11-07 08:45AM <dir> Julie Carman
    08-31-07 01:36PM <dir> McGaw Park
    09-12-07 10:37AM <dir> MediQual
    09-05-07 05:07PM <dir> Nexus Sept Articles
    08-08-07 06:12AM <dir> NPS
    08-28-07 03:26PM <dir> NSM Banners
    08-08-07 06:50AM <dir> Retail
    09-07-07 10:19AM <dir> Sales Toolkit
    09-06-07 01:29PM <dir> San Diego
    09-13-07 09:38AM <dir> Spain images
    08-30-07 02:49PM <dir> Susan 8-29-07
    08-06-07 10:48AM <dir> Swift
    226 Transfer complete.
    CWD Dublin
    250 CWD command successful.
    PWD
    257 "/mktg/Dublin" is current directory.
    PASV
    227 Entering Passive Mode (204,193,55,131,8,26).
    LIST
    125 Data connection already open; Transfer starting.
    07-13-07 09:41AM 28890164 CAH35TEN_645_0163.tif
    09-21-07 12:13PM <dir> files
    07-16-07 07:54AM <dir> JaniceZ
    08-10-07 07:24AM <dir> Retail
    07-18-07 02:25PM 21676801 tall man lettering multiple.eps
    226 Transfer complete.
    CWD files
    250 CWD command successful.
    PWD
    257 "/mktg/Dublin/files" is current directory.
    PASV
    227 Entering Passive Mode (204,193,55,131,8,31).
    LIST
    125 Data connection already open; Transfer starting.
    09-21-07 04:16AM <dir> ARS
    09-21-07 04:18AM <dir> BLA
    09-21-07 04:40AM <dir> ELL
    09-21-07 05:04AM <dir> RAI
    09-21-07 05:14AM <dir> STA
    09-21-07 05:21AM <dir> STO
    09-21-07 05:23AM <dir> TAG
    09-21-07 05:27AM <dir> TUR
    226 Transfer complete.
    CWD ARS
    250 CWD command successful.
    PWD
    257 "/mktg/Dublin/files/ARS" is current directory.
    PASV
    227 Entering Passive Mode (204,193,55,131,8,33).
    LIST
    125 Data connection already open; Transfer starting.
    09-20-07 07:50PM 4256 Annapolis Realty Sept.
    226 Transfer complete.
    DELE Annapolis Realty Sept.
    550 Annapolis Realty Sept.: The system cannot find the file specified.
    ftp_delete or ftp_rmdir: -30006 (state == RDEL_DELETING)
    PWD
    257 "/mktg/Dublin/files/ARS" is current directory.
    PASV
    227 Entering Passive Mode (204,193,55,131,8,35).
    LIST
    125 Data connection already open; Transfer starting.
    09-20-07 07:50PM 4256 Annapolis Realty Sept.
    226 Transfer complete.
    PWD
    257 "/mktg/Dublin/files/ARS" is current directory.

    Posted 15 years ago #

  • Scott McGuire Administrator

    Hi,

    Thanks for the transcript.

    I suspect the period at the end of the filename might be causing the problem - do the other problem files end in a period?

    Regardless, something about that file (and probably the others) is confusing the server - Fetch is sending the proper commands, but the server is reporting a problem when it tries to execute them.

    I'm afraid you'll have to talk to the people who run the server and have them delete the files for you, and maybe they can tell why the server is unhappy with those files.

    Please let us know if you have further questions.

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 15 years ago #

  • ascender Member

    Hi,

    I'm having the same problem as the original poster. It looks like its linked to trying to delete too many files in one go.

    So, I'll select a directory or multiple files to delete, it will start its work and then stop with that error after deleting some of the files. If I then select the problematic file on its own or as part of a new batch, it will delete it, so it doesn't seem to be linked to the filename.

    Any ideas?

    Thanks,

    Mike.

    Posted 15 years ago #

  • Scott McGuire Administrator

    Hi Mike,

    We'd like some more information to help investigate the problem.

    We'd like to see a transcript that includes both a failed attempt to delete a file while deleting a folder, and then the successful deletion of the file when you try to delete it individually.

    The next time you try to delete a directory (or multiple files) and get an error message because a file couldn't be deleted, immediately go try to delete the problem file individually.

    Then choose Fetch Transcript from the Window menu, copy the entire contents of the transcript window, and paste them into a reply to this message.

    We'll take a look and try to figure out what's going on.

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 15 years ago #

  • Robin Lewis Member

    Fetch 5.7.1 (5H459) Intel (Web Store) running on Mac OS X 10.7.4 (11E53) Intel English
    StuffIt Engine 0x820, StuffIt SDK Version 10.1.1b1
    Partial serial FETCH55001-BCPC-3B4N T
    Connecting to ftp.ftpbalzac.com port 21 (Mac OS X firewall is allowing connections) (7/5/12 3:39 PM)
    Connected to 209.237.150.20 port 21 (7/5/12 3:39 PM)
    220 (vsFTPd 2.0.5)
    USER balzacddm
    331 Please specify the password.
    PASS
    230 Login successful.
    SYST
    215 UNIX Type: L8
    PWD
    257 "/"
    MACB ENABLE
    500 Unknown command.
    PWD
    257 "/"
    TYPE A
    200 Switching to ASCII mode.
    PASV
    227 Entering Passive Mode (209,237,150,20,90,209)
    Making data connection to 209.237.150.20 port 23249
    LIST
    150 Here comes the directory listing.
    drwxr-xr-x 2 29526 29526 4096 Mar 06 23:18 03_site_2012
    drwxr-xr-x 3 29526 29526 4096 Jun 17 19:52 Ads2Brent
    drwxr-xr-x 2 29526 29526 4096 Jun 14 23:27 BocaFarm
    drwxr-xr-x 2 29526 29526 4096 Jun 20 22:59 CellarAngels2Linda
    drwxr-xr-x 2 29526 29526 4096 Jun 22 21:49 Desktop
    drwxr-xr-x 2 29526 29526 4096 Jun 20 23:01 DestCouncilFLAVOR2Linda
    drwxr-xr-x 3 29526 29526 4096 May 18 22:50 Enews #16
    drwxr-xr-x 3 29526 29526 4096 Jun 14 18:32 FarmDinnersImages
    -rw-r--r-- 1 29526 29526 135214526 Jun 20 19:18 Finals Robin June 20.zip
    -rw-r--r-- 1 29526 29526 477806447 Jun 19 19:35 Finals for Robin A Folder.zip
    drwxr-xr-x 2 29526 29526 4096 Jun 22 22:25 IlPosto
    drwxr-xr-x 3 29526 29526 4096 Jun 13 20:04 Indra Fortney
    drwxr-xr-x 2 29526 29526 4096 Jul 31 2011 OSR
    drwxr-xr-x 2 29526 29526 4096 Jun 12 20:58 Porchfest 2 Linda
    drwxr-xr-x 3 29526 29526 4096 May 18 22:50 RDS_Map_2012.CS5 2P Folder
    drwxr-xr-x 3 29526 29526 4096 May 18 22:51 Shannon Ridge eNews
    drwxr-xr-x 2 29526 29526 4096 Jun 19 03:12 Sharon--Farmers Market
    drwxr-xr-x 5 29526 29526 4096 Jul 05 22:31 SustainableLife
    drwxr-xr-x 2 29526 29526 4096 Jun 22 22:25 TeenyTinyCoffeeCo
    drwxr-xr-x 3 29526 29526 4096 May 18 22:51 Three Unique Wineries 2L
    -rw-r--r-- 1 29526 29526 13972779 Jul 04 00:08 WineTechChapters.pdf
    drwxr-x--x 2 29526 29526 4096 Sep 13 2006 cgi-bin
    drwxr-x--x 2 29526 29526 4096 Sep 13 2006 data
    drwxr-x--x 33 29526 29526 8192 May 21 18:19 html
    drwxr-x--x 2 29526 29526 61440 Jul 05 08:55 logs
    drwxr-xr-x 2 29526 29526 4096 Jan 09 2007 php
    drwxr-x--x 2 29526 29526 4096 Sep 13 2006 pub
    drwxrwx--x 2 29526 29526 4096 Sep 13 2006 report
    drwxr-xr-x 3 29526 29526 4096 May 21 17:37 spring
    drwxr-xr-x 4 29526 29526 4096 Apr 05 00:20 xxxxx
    226 Directory send OK.
    CWD TeenyTinyCoffeeCo
    250 Directory successfully changed.
    PWD
    257 "/TeenyTinyCoffeeCo"
    PASV
    227 Entering Passive Mode (209,237,150,20,156,223)
    Making data connection to 209.237.150.20 port 40159
    LIST
    150 Here comes the directory listing.
    226 Directory send OK.
    CWD /
    250 Directory successfully changed.
    RMD TeenyTinyCoffeeCo
    550 Remove directory operation failed.
    ftp_delete or ftp_rmdir: 2,-30006 (state == RDEL_DELETING)
    retry_failed_operation derr = 2, -30006 retry_state = RDEL_DELETING cancel_cur_cmd = 0 force_reconnect = 0 tw->retry_reconnect_count = 0 making_progress = 0, tw->retry_count = 0
    Error deleting, will retry (attempt #1)
    PWD
    257 "/"
    RMD TeenyTinyCoffeeCo
    550 Remove directory operation failed.
    ftp_delete or ftp_rmdir: 2,-30006 (state == RDEL_DELETING)
    retry_failed_operation derr = 2, -30006 retry_state = RDEL_DELETING cancel_cur_cmd = 0 force_reconnect = 0 tw->retry_reconnect_count = 0 making_progress = 0, tw->retry_count = 1
    Error deleting, will retry (attempt #2)
    PWD
    257 "/"
    RMD TeenyTinyCoffeeCo
    550 Remove directory operation failed.
    ftp_delete or ftp_rmdir: 2,-30006 (state == RDEL_DELETING)
    retry_failed_operation derr = 2, -30006 retry_state = RDEL_DELETING cancel_cur_cmd = 0 force_reconnect = 0 tw->retry_reconnect_count = 0 making_progress = 0, tw->retry_count = 2
    Error deleting, will retry (attempt #3)
    PWD
    257 "/"
    RMD TeenyTinyCoffeeCo
    550 Remove directory operation failed.
    ftp_delete or ftp_rmdir: 2,-30006 (state == RDEL_DELETING)
    retry_failed_operation derr = 2, -30006 retry_state = RDEL_DELETING cancel_cur_cmd = 0 force_reconnect = 0 tw->retry_reconnect_count = 0 making_progress = 0, tw->retry_count = 3
    Fetch could not delete the specified items because the FTP server says that the requested item could not be accessed. (If you entered a file or folder name or URL, check that it is correct.
    Server responded: “Remove directory operation failed.”)
    PWD
    257 "/"
    PASV
    227 Entering Passive Mode (209,237,150,20,32,75)
    Making data connection to 209.237.150.20 port 8267
    LIST
    150 Here comes the directory listing.
    drwxr-xr-x 2 29526 29526 4096 Mar 06 23:18 03_site_2012
    drwxr-xr-x 3 29526 29526 4096 Jun 17 19:52 Ads2Brent
    drwxr-xr-x 2 29526 29526 4096 Jun 14 23:27 BocaFarm
    drwxr-xr-x 2 29526 29526 4096 Jun 20 22:59 CellarAngels2Linda
    drwxr-xr-x 2 29526 29526 4096 Jun 22 21:49 Desktop
    drwxr-xr-x 2 29526 29526 4096 Jun 20 23:01 DestCouncilFLAVOR2Linda
    drwxr-xr-x 3 29526 29526 4096 May 18 22:50 Enews #16
    drwxr-xr-x 3 29526 29526 4096 Jun 14 18:32 FarmDinnersImages
    -rw-r--r-- 1 29526 29526 135214526 Jun 20 19:18 Finals Robin June 20.zip
    -rw-r--r-- 1 29526 29526 477806447 Jun 19 19:35 Finals for Robin A Folder.zip
    drwxr-xr-x 2 29526 29526 4096 Jun 22 22:25 IlPosto
    drwxr-xr-x 3 29526 29526 4096 Jun 13 20:04 Indra Fortney
    drwxr-xr-x 2 29526 29526 4096 Jul 31 2011 OSR
    drwxr-xr-x 2 29526 29526 4096 Jun 12 20:58 Porchfest 2 Linda
    drwxr-xr-x 3 29526 29526 4096 May 18 22:50 RDS_Map_2012.CS5 2P Folder
    drwxr-xr-x 3 29526 29526 4096 May 18 22:51 Shannon Ridge eNews
    drwxr-xr-x 2 29526 29526 4096 Jun 19 03:12 Sharon--Farmers Market
    drwxr-xr-x 5 29526 29526 4096 Jul 05 22:31 SustainableLife
    drwxr-xr-x 2 29526 29526 4096 Jun 22 22:25 TeenyTinyCoffeeCo
    drwxr-xr-x 3 29526 29526 4096 May 18 22:51 Three Unique Wineries 2L
    -rw-r--r-- 1 29526 29526 13972779 Jul 04 00:08 WineTechChapters.pdf
    drwxr-x--x 2 29526 29526 4096 Sep 13 2006 cgi-bin
    drwxr-x--x 2 29526 29526 4096 Sep 13 2006 data
    drwxr-x--x 33 29526 29526 8192 May 21 18:19 html
    drwxr-x--x 2 29526 29526 61440 Jul 05 08:55 logs
    drwxr-xr-x 2 29526 29526 4096 Jan 09 2007 php
    drwxr-x--x 2 29526 29526 4096 Sep 13 2006 pub
    drwxrwx--x 2 29526 29526 4096 Sep 13 2006 report
    drwxr-xr-x 3 29526 29526 4096 May 21 17:37 spring
    drwxr-xr-x 4 29526 29526 4096 Apr 05 00:20 xxxxx
    226 Directory send OK.
    PWD
    257 "/"
    Update check skipped at 7/5/12 3:41 PM (next check after 7/9/12 7:13 PM)
    PWD
    257 "/"
    PWD
    257 "/"
    CWD SustainableLife
    250 Directory successfully changed.
    PWD
    257 "/SustainableLife"
    PASV
    227 Entering Passive Mode (209,237,150,20,56,205)
    Making data connection to 209.237.150.20 port 14541
    LIST
    150 Here comes the directory listing.
    drwxr-xr-x 3 29526 29526 4096 Jul 05 22:31 FarmDinners
    drwxr-xr-x 2 29526 29526 4096 Jun 14 18:37 Green Bizzes
    drwxr-xr-x 2 29526 29526 4096 Jun 14 18:37 Napa Recycle Article and Ad
    -rw-r--r-- 1 29526 29526 35328 Jun 13 18:32 The Transition #6 UtopiaMCFINAL.doc
    226 Directory send OK.
    CWD FarmDinners
    250 Directory successfully changed.
    PWD
    257 "/SustainableLife/FarmDinners"
    PASV
    227 Entering Passive Mode (209,237,150,20,56,223)
    Making data connection to 209.237.150.20 port 14559
    LIST
    150 Here comes the directory listing.
    drwxr-xr-x 3 29526 29526 4096 Jul 05 22:32 FarmDinnersImages
    226 Directory send OK.
    CWD FarmDinnersImages
    250 Directory successfully changed.
    PWD
    257 "/SustainableLife/FarmDinners/FarmDinnersImages"
    PASV
    227 Entering Passive Mode (209,237,150,20,56,253)
    Making data connection to 209.237.150.20 port 14589
    LIST
    150 Here comes the directory listing.
    drwxr-xr-x 2 29526 29526 4096 Jul 05 22:31 AA--Suggested to use these
    226 Directory send OK.
    CWD AA--Suggested to use these
    250 Directory successfully changed.
    PWD
    257 "/SustainableLife/FarmDinners/FarmDinnersImages/AA--Suggested to use these"
    PASV
    227 Entering Passive Mode (209,237,150,20,112,55)
    Making data connection to 209.237.150.20 port 28727
    LIST
    150 Here comes the directory listing.
    226 Directory send OK.
    CWD /SustainableLife/FarmDinners/FarmDinnersImages
    250 Directory successfully changed.
    RMD AA--Suggested to use these
    550 Remove directory operation failed.
    ftp_delete or ftp_rmdir: 2,-30006 (state == RDEL_DELETING)
    retry_failed_operation derr = 2, -30006 retry_state = RDEL_DELETING cancel_cur_cmd = 0 force_reconnect = 0 tw->retry_reconnect_count = 0 making_progress = 0, tw->retry_count = 0
    Error deleting, will retry (attempt #1)
    PWD
    257 "/SustainableLife/FarmDinners/FarmDinnersImages"
    RMD AA--Suggested to use these
    550 Remove directory operation failed.
    ftp_delete or ftp_rmdir: 2,-30006 (state == RDEL_DELETING)
    retry_failed_operation derr = 2, -30006 retry_state = RDEL_DELETING cancel_cur_cmd = 0 force_reconnect = 0 tw->retry_reconnect_count = 0 making_progress = 0, tw->retry_count = 1
    Error deleting, will retry (attempt #2)
    PWD
    257 "/SustainableLife/FarmDinners/FarmDinnersImages"
    RMD AA--Suggested to use these
    550 Remove directory operation failed.
    ftp_delete or ftp_rmdir: 2,-30006 (state == RDEL_DELETING)
    retry_failed_operation derr = 2, -30006 retry_state = RDEL_DELETING cancel_cur_cmd = 0 force_reconnect = 0 tw->retry_reconnect_count = 0 making_progress = 0, tw->retry_count = 2
    Error deleting, will retry (attempt #3)
    PWD
    257 "/SustainableLife/FarmDinners/FarmDinnersImages"
    RMD AA--Suggested to use these
    550 Remove directory operation failed.
    ftp_delete or ftp_rmdir: 2,-30006 (state == RDEL_DELETING)
    retry_failed_operation derr = 2, -30006 retry_state = RDEL_DELETING cancel_cur_cmd = 0 force_reconnect = 0 tw->retry_reconnect_count = 0 making_progress = 0, tw->retry_count = 3
    Fetch could not delete “SustainableLife” because the FTP server says that the requested item could not be accessed. (If you entered a file or folder name or URL, check that it is correct.
    Scott, if you are still there four years later, how did this all work out in 2008. We are having the same problem (it seems related to our new iMacs and 10.7.4. We can no longer delete files or folders except sporadically, i.e. after refresh one file can be deleted and then no more, and refresh again has no effect.

    Here is the transcript of the attempt:

    Server responded: “Remove directory operation failed.”)
    PWD
    257 "/SustainableLife/FarmDinners/FarmDinnersImages"
    PASV
    227 Entering Passive Mode (209,237,150,20,40,161)
    Making data connection to 209.237.150.20 port 10401
    LIST
    150 Here comes the directory listing.
    drwxr-xr-x 2 29526 29526 4096 Jul 05 22:31 AA--Suggested to use these
    226 Directory send OK.
    PWD
    257 "/SustainableLife/FarmDinners/FarmDinnersImages"

    Posted 10 years ago #

  • Jim Matthews Administrator

    Hi Robin,

    Thanks for posting the transcript. Unfortunately the server is not offering much explanation for why it won't delete those folders. I would recommend contacting the server administrators, to task them to delete those folders, since apparently it can't be done via FTP.

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 10 years ago #

  • Robin Lewis Member

    Jim -- Thanks very much for the reply to a transcript arriving without explanation. My introductory note go deleted at send. I will contact the server folks and get them deleted that way. Thanks again for the quick response. RL

    Posted 10 years ago #

  • Sachin Member

    Hi guys,

    If you have problem in FTP server while uploading file (error 550 permission denied) so run the following commands below.
    I am assuming your files you have stored in /vat/ftp/upload directory.
    just copy the file to the /root/Desktop

    1. /root/Desktop # cd /var/ftp/upload

    2. copy here the file you want to upload

    3. chown ftp:ftp 'file name'

    4. chmod 666 'file name'

    5. then you try to download the file it will download easily ..

    Posted 10 years ago #

  • Mary Member

    Jim, I am having the same issue. I guessing from the looks of your reply it is the file name and I will need to contact my ftp server as well? Thanks in advance for your help.

    Fetch 5.7.3 (5H683) Intel (Web Store) running on Mac OS X 10.6.8 (10K549) Intel English
    StuffIt Engine 0x820, StuffIt SDK Version 10.1.1b1
    Partial serial FETCH55001-RU9B-LBV2 T
    Connecting to www.cattlebusinessweekly.com port 21 (Mac OS X firewall is allowing connections) (5/7/13 8:25 AM)
    Connected to 64.72.140.230 port 21 (5/7/13 8:25 AM)
    220 Microsoft FTP Service
    USER catbusadmin
    331 Password required for catbusadmin.
    PASS
    230 User catbusadmin logged in.
    SYST
    215 Windows_NT
    PWD
    257 "/catbusadmin" is current directory.
    CWD Editorial for CBW/A section 5.1.13/
    250 CWD command successful.
    PWD
    257 "/catbusadmin/Editorial for CBW/A section 5.1.13" is current directory.
    TYPE A
    200 Type set to A.
    PASV
    227 Entering Passive Mode (64,72,140,230,21,199).
    Making data connection to 64.72.140.230 port 5575
    LIST -al
    125 Data connection already open; Transfer starting.
    05-07-13 09:57AM 3448965 Pinstrup-Anderson story.sitx
    226 Transfer complete.
    DELE Pinstrup-Anderson story.sitx
    550 Pinstrup-Anderson story.sitx: The system cannot find the file specified.◇
    ftp_delete or ftp_rmdir: 2,-30006 (state == RDEL_DELETING)
    retry_failed_operation derr = 2, -30006 retry_state = RDEL_DELETING cancel_cur_cmd = 0 force_reconnect = 0 tw->retry_reconnect_count = 0 making_progress = 0, tw->retry_count = 0
    Error deleting, will retry (attempt #1)
    PWD
    257 "/catbusadmin/Editorial for CBW/A section 5.1.13" is current directory.
    DELE Pinstrup-Anderson story.sitx
    550 Pinstrup-Anderson story.sitx: The system cannot find the file specified.◇
    ftp_delete or ftp_rmdir: 2,-30006 (state == RDEL_DELETING)
    retry_failed_operation derr = 2, -30006 retry_state = RDEL_DELETING cancel_cur_cmd = 0 force_reconnect = 0 tw->retry_reconnect_count = 0 making_progress = 0, tw->retry_count = 1
    Error deleting, will retry (attempt #2)
    PWD
    257 "/catbusadmin/Editorial for CBW/A section 5.1.13" is current directory.
    DELE Pinstrup-Anderson story.sitx
    550 Pinstrup-Anderson story.sitx: The system cannot find the file specified.◇
    ftp_delete or ftp_rmdir: 2,-30006 (state == RDEL_DELETING)
    retry_failed_operation derr = 2, -30006 retry_state = RDEL_DELETING cancel_cur_cmd = 0 force_reconnect = 0 tw->retry_reconnect_count = 0 making_progress = 0, tw->retry_count = 2
    Error deleting, will retry (attempt #3)
    PWD
    257 "/catbusadmin/Editorial for CBW/A section 5.1.13" is current directory.
    DELE Pinstrup-Anderson story.sitx
    550 Pinstrup-Anderson story.sitx: The system cannot find the file specified.◇
    ftp_delete or ftp_rmdir: 2,-30006 (state == RDEL_DELETING)
    retry_failed_operation derr = 2, -30006 retry_state = RDEL_DELETING cancel_cur_cmd = 0 force_reconnect = 0 tw->retry_reconnect_count = 0 making_progress = 0, tw->retry_count = 3
    Fetch could not delete “Pinstrup-Anderson story.sitx” because the FTP server says that the requested item could not be accessed. (If you entered a file or folder name or URL, check that it is correct.
    Server responded: “Pinstrup-Anderson story.sitx: The system cannot find the file specified. ”)
    PWD
    257 "/catbusadmin/Editorial for CBW/A section 5.1.13" is current directory.
    PASV
    227 Entering Passive Mode (64,72,140,230,21,200).
    Making data connection to 64.72.140.230 port 5576
    LIST -al
    125 Data connection already open; Transfer starting.
    05-07-13 09:57AM 3448965 Pinstrup-Anderson story.sitx
    226 Transfer complete.

    Posted 10 years ago #

  • Mary Member

    Jim, I am having the same issue. I guessing from the looks of your reply it is the file name and I will need to contact my ftp server as well? Thanks in advance for your help.

    Fetch 5.7.3 (5H683) Intel (Web Store) running on Mac OS X 10.6.8 (10K549) Intel English
    StuffIt Engine 0x820, StuffIt SDK Version 10.1.1b1
    Partial serial FETCH55001-RU9B-LBV2 T
    Connecting to www.cattlebusinessweekly.com port 21 (Mac OS X firewall is allowing connections) (5/7/13 8:25 AM)
    Connected to 64.72.140.230 port 21 (5/7/13 8:25 AM)
    220 Microsoft FTP Service
    USER catbusadmin
    331 Password required for catbusadmin.
    PASS
    230 User catbusadmin logged in.
    SYST
    215 Windows_NT
    PWD
    257 "/catbusadmin" is current directory.
    CWD Editorial for CBW/A section 5.1.13/
    250 CWD command successful.
    PWD
    257 "/catbusadmin/Editorial for CBW/A section 5.1.13" is current directory.
    TYPE A
    200 Type set to A.
    PASV
    227 Entering Passive Mode (64,72,140,230,21,199).
    Making data connection to 64.72.140.230 port 5575
    LIST -al
    125 Data connection already open; Transfer starting.
    05-07-13 09:57AM 3448965 Pinstrup-Anderson story.sitx
    226 Transfer complete.
    DELE Pinstrup-Anderson story.sitx
    550 Pinstrup-Anderson story.sitx: The system cannot find the file specified.◇
    ftp_delete or ftp_rmdir: 2,-30006 (state == RDEL_DELETING)
    retry_failed_operation derr = 2, -30006 retry_state = RDEL_DELETING cancel_cur_cmd = 0 force_reconnect = 0 tw->retry_reconnect_count = 0 making_progress = 0, tw->retry_count = 0
    Error deleting, will retry (attempt #1)
    PWD
    257 "/catbusadmin/Editorial for CBW/A section 5.1.13" is current directory.
    DELE Pinstrup-Anderson story.sitx
    550 Pinstrup-Anderson story.sitx: The system cannot find the file specified.◇
    ftp_delete or ftp_rmdir: 2,-30006 (state == RDEL_DELETING)
    retry_failed_operation derr = 2, -30006 retry_state = RDEL_DELETING cancel_cur_cmd = 0 force_reconnect = 0 tw->retry_reconnect_count = 0 making_progress = 0, tw->retry_count = 1
    Error deleting, will retry (attempt #2)
    PWD
    257 "/catbusadmin/Editorial for CBW/A section 5.1.13" is current directory.
    DELE Pinstrup-Anderson story.sitx
    550 Pinstrup-Anderson story.sitx: The system cannot find the file specified.◇
    ftp_delete or ftp_rmdir: 2,-30006 (state == RDEL_DELETING)
    retry_failed_operation derr = 2, -30006 retry_state = RDEL_DELETING cancel_cur_cmd = 0 force_reconnect = 0 tw->retry_reconnect_count = 0 making_progress = 0, tw->retry_count = 2
    Error deleting, will retry (attempt #3)
    PWD
    257 "/catbusadmin/Editorial for CBW/A section 5.1.13" is current directory.
    DELE Pinstrup-Anderson story.sitx
    550 Pinstrup-Anderson story.sitx: The system cannot find the file specified.◇
    ftp_delete or ftp_rmdir: 2,-30006 (state == RDEL_DELETING)
    retry_failed_operation derr = 2, -30006 retry_state = RDEL_DELETING cancel_cur_cmd = 0 force_reconnect = 0 tw->retry_reconnect_count = 0 making_progress = 0, tw->retry_count = 3
    Fetch could not delete “Pinstrup-Anderson story.sitx” because the FTP server says that the requested item could not be accessed. (If you entered a file or folder name or URL, check that it is correct.
    Server responded: “Pinstrup-Anderson story.sitx: The system cannot find the file specified. ”)
    PWD
    257 "/catbusadmin/Editorial for CBW/A section 5.1.13" is current directory.
    PASV
    227 Entering Passive Mode (64,72,140,230,21,200).
    Making data connection to 64.72.140.230 port 5576
    LIST -al
    125 Data connection already open; Transfer starting.
    05-07-13 09:57AM 3448965 Pinstrup-Anderson story.sitx
    226 Transfer complete.

    Posted 10 years ago #

  • Jim Matthews Administrator

    Hi Mary,

    It looks like "Pinstrup-Anderson story.sitx" isn't the actual name of the file. It could be that the file name has a leading space character, which isn't shown. Here's one thing you could try:

    1) Hold down the Shift key and click the Delete icon
    2) You'll be prompted to enter the name of the item to delete; enter " Pinstrup-Anderson story.sitx" (without the quotes, but with the leading space character).
    3) Click OK

    Does that work? If not, let me know and I'll suggest another approach.

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 10 years ago #

  • Jim Matthews Administrator

    Hi Mary,

    It looks like "Pinstrup-Anderson story.sitx" isn't the actual name of the file. It could be that the file name has a leading space character, which isn't shown. Here's one thing you could try:

    1) Hold down the Shift key and click the Delete icon
    2) You'll be prompted to enter the name of the item to delete; enter " Pinstrup-Anderson story.sitx" (without the quotes, but with the leading space character).
    3) Click OK

    Does that work? If not, let me know and I'll suggest another approach.

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 10 years ago #

  • Mary Member

    It did not work. I got the same message.

    Posted 10 years ago #

  • Jim Matthews Administrator

    OK, the next thing I'd try is:

    1) Choose "Send FTP Commands…" from the Remote menu
    2) In the "Other:" field, enter:

    SITE DIRSTYLE

    and click the "Send Commands" button
    3) Select the Pinstrup-Anderson story.sitx file in the file list and click the Delete button

    Does that work?

    Jim Matthews
    Fetch Softworks

    Posted 10 years ago #

  • Mary Member

    Jim,
    I apologize after I got that message I logged off and logged back in so the previous post did work. I didn't realize that until I just went to try this second way. Thank you so much for your help, I really appreciate it!

    Posted 10 years ago #

  • ghost666 Member

    Had this same problem but got round it by logging in to my host (iPage) and deleting it from the control panel.

    Posted 9 years ago #

  • Savvant Member

    I hade a similar problem while attempting to clear the public_html folder to prepare for a site migration. I believe the problem was caused by an interruption in FTP communications while changes were occurring on the server, causing data corruption.

    I resolved this by simply accessing the server through the web-servers file manager, which you can access through your control control panel. You can remove files using this method if anything goes wrong with FTP.

    No contacting of your web host needed.

    Posted 6 years ago #

  • Savvant Member

    I hade a similar problem while attempting to clear the public_html folder to prepare for a site migration. I believe the problem was caused by an interruption in FTP communications while changes were occurring on the server, causing data corruption.

    I resolved this by simply accessing the server through the web-servers file manager, which you can access through your control control panel. You can remove files using this method if anything goes wrong with FTP.

    No contacting of your web host needed.

    Posted 6 years ago #

  • Savvant Member

    I had a similar problem while attempting to clear the public_html folder to prepare for a site migration. I believe the problem was caused by an interruption in FTP communications while changes were occurring on the server, causing data corruption.

    I resolved this by simply accessing the server through the web-servers file manager, which you can access through your control control panel. You can remove files using this method if anything goes wrong with FTP.

    No contacting of your web host needed.

    Posted 6 years ago #

  • Tim Kenney Member

    I have been having this problem for YEARS and thought it was my ISP. Surprised to see it here, and so many having the same issue for so long. Why no fix on Fetch? Going to my site control panel and navigating through all that terrible UI is a PITA!! It should, in my opinion, work in Fetch!!!

    But that said, I will try Jim Mathews suggestion above and let you know.

    Posted 6 years ago #

  • Jim Matthews Administrator

    Hi Tim,

    Please do let me know if that doesn't work.

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 6 years ago #

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