Fetch Softworks

Can't download a file (3 posts)

• Started 9 years ago by Collier
• Latest reply 9 years ago from Collier

• Collier Member

  I can see a file and its size. However, when I try to download it, I get an error stating the file could not be accessed. The file name contains spaces, but I was able to download a similarly named file two days ago. Fetch transcript follows:

  FTP::ftp_abort() FTP_ABOR_SENT_CMD TickCount() = 350743 reply_received = 350743 TickCount() - reply_received = 0
  FTP::ftp_abort() FTP_ABOR_SENT_CMD TickCount() = 350743 reply_received = 350743 TickCount() - reply_received = 0
  FTP::ftp_abort() FTP_ABOR_SENT_CMD TickCount() = 350743 reply_received = 350743 TickCount() - reply_received = 0
  FTP::ftp_abort() FTP_ABOR_SENT_CMD TickCount() = 350748 reply_received = 350743 TickCount() - reply_received = 5
  225 ABOR command successful.
  MDTM SWWY .AIF
  550 SWWY .AIF: The system cannot find the file specified.◇
  SIZE SWWY .AIF
  550 SWWY .AIF: The system cannot find the file specified.◇
  PASV
  227 Entering Passive Mode (72,167,131,3,4,176).
  Making data connection to 72.167.131.3 port 1200
  RETR SWWY .AIF
  550 SWWY .AIF: The system cannot find the file specified.◇
  Download of SWWY .AIF failed (err = 2,-30006) with 0 bytes transferred (state == RGET_RETRIEVING)
  retry_failed_operation derr = 2, -30006 retry_state = RGET_FILE_START cancel_cur_cmd = 1 force_reconnect = 0 tw->retry_reconnect_count = 1 making_progress = 0, tw->retry_count = 3
  Unsuccessful download of SWWY .AIF (0/0 bytes, 0 bytes/sec, 0:00 elapsed) stopped at 7/1/14, 10:00 PM (error: 2,-30006)
  Fetch could not get “SWWY .AIF” because the FTP server says that the requested item could not be accessed. (If you entered a file or folder name or URL, check that it is correct.
  Server responded: “SWWY .AIF: The system cannot find the file specified. ”)
  ftp_retrieve fatal err: 2,-30006 (state == RGET_RETRIEVING)

  Posted 9 years ago #

• Jim Matthews Administrator

  Hi,

  My best guess is that the name of the file is not “SWWY .AIF”. Perhaps there is a leading space or two that is not appearing in the file list.

  To test that theory, hold down the Shift key and choose Get Other… from the Remote menu. Then you can type the name of the file to get; try typing " SWWY .AIF" and " SWWY .AIF" (without the quotes), to see if that works.

  If that doesn't work I'd try choosing Send FTP Commands… from the Remote menu, typing "NLST" (without the quotes" in the "Other" box, and then clicking the Send Commands button. That should give you a new window with a simple list of the names of all the files in the current folder. Hopefully that would tell you the correct name for this SWWY file.

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 9 years ago #

• Collier Member

  Thanks Jim. That worked. Using the Send FTP Commands function, I was able to determine the file name did indeed have some extra spaces that were not visible in the main window.

  Posted 9 years ago #