Fetch Softworks

cant edit "file not found" (18 posts)

• Started 5 years ago by Sandy Jones
• Latest reply 4 years ago from Mary A Pearson

• Sandy Jones Member

  certain random files - bbedit text - i need to edit, i click edit and get the error message file not found. it is clearly there. what's going on! im on a mac os X el capitan
  fetch 5.6 downloaded dec 2016
  otherwise, LOVE it. what in the world!
  please help

  Posted 5 years ago #

• Jim Matthews Administrator

  Hi,

  Try downloading Fetch 5.7.7 from

  http://fetchsoftworks.com/fetch/download/latest

  Let me know if you still see the problem with 5.7.7.

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 5 years ago #

• Paul Member

  I'm having the same problem and I'm running 5.7.7 (from the Apple store) on High Sierra 10.13.4. I select a file, click Edit, and get a dialog: The action could not be completed because a file was not found.

  In addition, I cannot open Preferences. Selecting Preferences from the Fetch menu gets a dialog: The action could not be completed because an error has occurred. Assertion (this->is_initialized()) failed in "../../Libraries/boost/ boost/optional/optional.hpp", function "typername boost::optional_detail::optional_base<T>:: pointer_type boost::optional<T>::operator->() [with T = Utilities::Window]", line 532

  After I dismiss that dialog, I get the missing file dialog, too.

  Edited 5 years ago #

• Paul Member

  OK, build 5H1975 fixes the problem.

  Posted 5 years ago #

• Paul Member

  Weirdly, the problem is back. Build 5H1975 no longer fixes the problem.

  Posted 5 years ago #

• Jim Matthews Administrator

  Hi,

  I'd like to take a look at your Fetch.log file to figure out the source of this error. To find Fetch.log:

  1) Open Fetch
  2) Choose "Fetch Transcript" from the Window menu
  3) Choose "Show Fetch.log in Finder" from the File menu

  You can email it to bugs@fetchsoftworks.com

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 5 years ago #

• Paul Member

  OK, bizarre. This evening it works. Nevertheless, I'm sending the log and a screen shot of the log folder which shows that the log I generated just now is accompanied by some .n files that do not include the work I was doing last night, August 29.

  Posted 5 years ago #

• JADON PETERSEN Member

  Please fix this bug, I have the same issue

  Posted 5 years ago #

• Jim Matthews Administrator

  Hi Jadon,

  Are you running Fetch 5.7.7? If not I would suggest downloading that version from

  http://fetchsoftworks.com/fetch/download/latest

  If that doesn't help I would try restarting your Mac.

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 5 years ago #

• JADON PETERSEN Member

  I reset my keychain and password, Thank you for fast response. Working now!!

  Posted 5 years ago #

• Mark Engelhardt Member

  I get same issue both the "the action could not be completed because a file was not found" and I get the same message when I try and open preferences. I have 5.7.7

  How does one reset your keychain, and why does that help. I can't delete my whole keychain!

  Is there any actual bug fixes for this in the works?

  Posted 4 years ago #

• Jim Matthews Administrator

  The best work-around I have for the file not found error is to quit Fetch and open it again. If that doesn't work, try restarting your Mac.

  I am working on a new version of Fetch. The primary new feature is that it's a 64-bit app, and so should work on macOS 10.15 (which is expected to be released in the fall). But I'm hoping to also address this file not found issue.

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 4 years ago #

• Mark Engelhardt Member

  Jim, Restarting fetch does work... But fetch does not reopen my windows when I launch it, so its a bit of a pain... Unless there is a setting I have not found? Thanks so much for working on the 64 bit version.

  Mark

  Posted 4 years ago #

• Jim Matthews Administrator

  Hi,

  You're right, Fetch does not automatically reopen your windows, so it is an inconvenience to start over. I'm sorry that I don't have a great answer for that.

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 4 years ago #

• Mark Engelhardt Member

  Jim,

  No worries... Thank you for keeping this issue in mind as you work on the 64 Bit version.

  Mark
  P.S. I have been using fetch since before time began... thank you for keeping it alive!

  Posted 4 years ago #

• Mary A Pearson Member

  Will an update to fix this problem be much longer?

  Posted 4 years ago #

• Jim Matthews Administrator

  Hi Mary,

  I don't have a prediction for when I will have a better solution. I would recommend signing up to beta test Fetch 5.8 in order to hear about new test releases:

  https://mailchi.mp/d007f56b91b3/fetch64beta

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 4 years ago #

• Mary A Pearson Member

  Thanks Jim. I have subscribed for beta.

  I do love Fetch. With the problems I've been having, I have switched to CyberDuck and Filezilla. As I said, I LOVE Fetch especially after trying them!!!!

  Now that I know I can fix the problem by quitting and starting again, I will do that in the meantime.

  Posted 4 years ago #