Fetch Softworks

can't get files (8 posts)

• Started 20 years ago by gzucker
• Latest reply 20 years ago from gzucker

• gzucker Member

  I'm having the problem of the dog just running after I've logged onto my host server. I had this same problem for 2 weeks in January, it mysteriously began working again but I'm back to the limbo of waiting for the files to appear (which they don't).
  I've tried toggling passive mode on & off and have checked to make sure the server is OK.
  I'm using a linksys wireless router, with ports 20-21 opend for ftp. I'm on mac OS 9.2.
  What can I do?

  Posted 20 years ago #

• Jim Matthews Administrator

  Can you connect to any servers (such as ftp.fetchsoftworks.com) with passive mode enabled?

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 20 years ago #

• gzucker Member

  yes, I can connect to my website host server but can't get any files. I'm trying right now. Usually it times out quickly with passive mode on, whereas with passive mode disabled it just stays running in "get files".
  (I'm not sure how to try to connect to ftp.fetchsoftworks.com without a password).

  Posted 20 years ago #

• gzucker Member

  Anticipating your request of transcript, for the attempts in my last reply, here it is:
  System Version = 0x922
  Connecting to ftp.fetchsoftworks,com port 21 (2/25/03 11:54:50 AM)
  Connecting to ftp.fetchsoftworks.com port 21 (2/25/03 11:55:25 AM)
  220 smokeworks.com NcFTPd Server (licensed copy) ready.
  ADAT
  500 Syntax error, command unrecognized.
  USER gzucker
  331 User gzucker okay, need password.
  PASS
  530 Login incorrect.
  Connecting to 66.40.251.149 port 21 (2/25/03 11:56:02 AM)
  220 Serv-U FTP-Server v2.5m for WinSock ready...
  ADAT
  530 Not logged in.
  USER gzucker
  331 User name okay, need password.
  PASS
  230 User logged in, proceed.
  SYST
  215 UNIX Type: L8
  PWD
  257 "/d:/http/gzucker_com" is current directory.
  PWD
  257 "/d:/http/gzucker_com" is current directory.
  PASV
  227 Entering Passive Mode (66,40,251,149,14,211)
  LIST

  Posted 20 years ago #

• Jim Matthews Administrator

  Thanks for the transcript. To connect to ftp.fetchsoftworks.com, leave the User ID and Password fields blank. Does that work?

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 20 years ago #

• gzucker Member

  yes, in passive mode that does work. What does that mean? How can I connect to another host server?

  Posted 20 years ago #

• Jim Matthews Administrator

  My interpretation is that your connection to the Internet has a problem with non-PASV connections (you could test that by trying to connect to ftp.fetchsoftworks.com with PASV turned off) and the server at 66.40.251.149 has a problem with PASV connections. That leaves you stuck in the middle.

  It might be possible to configure your Linksys router to allow incoming connections, and that would let non-PASV FTP work from your network. The other possible solution is to talk to the server administrators at 66.40.251.149 to get them to support PASV FTP.

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 20 years ago #

• gzucker Member

  Thanks Jim.
  I'm starting to think the problem is a hinky router. I'm inexplicably able to access my host server again with pasv turned off, just as it inexplicable stopped working 3 dyas ago. And for a few days last month.
  Nothing else changed, I've been systematically testing everything down and up the line. I was just on the phone with Linksys trying to get them to exchange this 5 month old unit but they insist its a firmware issue and want me to upgrade so I'll try that. I guess.

  Posted 20 years ago #