Fetch Softworks

Can't install Fetch 5.3 (4 posts)

• Started 14 years ago by Fran6
• Latest reply 14 years ago from Scott McGuire

• Fran6 Member

  I used Fetch 5.2.1 all along one year with entire satisfaction but, as I moved to OS 10.5.4, I have downloaded Fecht 5.3. Unfortunatly, it cannot install. When copying Fetch 5.3 to the Applications folder, after the warning for replacement of the preceeding version, I receive the following one: "You don't have necessary rights to install certain elements" (sorry, it's my translation from french of "vous ne disposez pas des autorisations suffisantes pour certains éléments") and the install process abort. Also after repairing permissions.
  What are these elements, which rigths I need ? I have administrator rights in a session opened under OS 10.5.4 on a Mac G5 PPC.
  Thank you for help.

  Posted 14 years ago #

• Scott McGuire Administrator

  Hi,

  These simple instructions should fix the problem:

  * Open your Applications folder.
  * Put your old copy of Fetch (version 5.2.1) in the Trash.
  * Then copy Fetch 5.3 to your Applications folder.

  Please let us know if you are still having problems after trying this.

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 14 years ago #

• Fran6 Member

  Thank you very much! You solved the problem very easly. May I suggest that you give this advice in the readme file ?
  Thanks again,
  Francis

  Posted 14 years ago #

• Scott McGuire Administrator

  Hi Francis,

  Glad to hear the problem is fixed.

  This is not a common problem, but thank you for the suggestion - we will consider it.

  Best,

  Scott McGuire
  Fetch Softworks

  Posted 14 years ago #