Fetch Softworks

can't launch fetch (8 posts)

• Started 9 years ago by fort
• Latest reply 6 years ago from Jim Matthews

• fort Member

  when i try to launch tech, i get this message:

  can't be opened because it is from an unidentified developer.

  Posted 9 years ago #

• Jim Matthews Administrator

  Hi,

  It sounds like you have an older version of Fetch; the latest reversion, which you can download from http://fetchsoftworks.com/fetch/download/Fetch_5.7.3.dmg , will not give you this error.

  To open the old version right-click on Fetch and choose "Open" from the menu that appears. You will get a warning about it being from an "unidentified" developer (because it was released before Apple published a way for developers to identify themselves), but you can dismiss the warning and proceed to using Fetch. You should only see the warning once.

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 9 years ago #

• MAC Member

  I am on a MAC El Capitan. I have downloaded fetch 5.7 and it will not launch.
  Any ideas out there?

  Posted 6 years ago #

• Jim Matthews Administrator

  Hi MAC,

  Do you get any sort of error message?

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 6 years ago #

• Emily Member

  I was downloading files this morning and this afternoon Fetch will not open.
  I have downloaded the upgrade Fetch_5.7.5
  I am working on a OS X 10.9.5

  Posted 6 years ago #

• Jim Matthews Administrator

  Hi Emily,

  Have you dragged Fetch to the Applications folder? What happens when you try to open Fetch?

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 6 years ago #

• Emily Member

  Bounces a couple of times then nothing.

  Posted 6 years ago #

• Jim Matthews Administrator

  Could you send your Fetch.log file to bugs@fetchsoftworks.com ? To find Fetch.log:

  1) Choose Go to Folder… from the Go menu in the Finder
  2) Enter:

  ~/Library/com.fetchsoftworks.Fetch/Logs

  and click Go

  I'll take a look and see what I can figure out.

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 6 years ago #