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can't launch fetch (8 posts)

  • Started 10 years ago by fort
  • Latest reply 7 years ago from Jim Matthews
  • fort Member

    when i try to launch tech, i get this message:

    can't be opened because it is from an unidentified developer.

    Posted 10 years ago #

  • Jim Matthews Administrator

    Hi,

    It sounds like you have an older version of Fetch; the latest reversion, which you can download from http://fetchsoftworks.com/fetch/download/Fetch_5.7.3.dmg , will not give you this error.

    To open the old version right-click on Fetch and choose "Open" from the menu that appears. You will get a warning about it being from an "unidentified" developer (because it was released before Apple published a way for developers to identify themselves), but you can dismiss the warning and proceed to using Fetch. You should only see the warning once.

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 10 years ago #

  • MAC Member

    I am on a MAC El Capitan. I have downloaded fetch 5.7 and it will not launch.
    Any ideas out there?

    Posted 7 years ago #

  • Jim Matthews Administrator

    Hi MAC,

    Do you get any sort of error message?

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 7 years ago #

  • Emily Member

    I was downloading files this morning and this afternoon Fetch will not open.
    I have downloaded the upgrade Fetch_5.7.5
    I am working on a OS X 10.9.5

    Posted 7 years ago #

  • Jim Matthews Administrator

    Hi Emily,

    Have you dragged Fetch to the Applications folder? What happens when you try to open Fetch?

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 7 years ago #

  • Emily Member

    Bounces a couple of times then nothing.

    Posted 7 years ago #

  • Jim Matthews Administrator

    Could you send your Fetch.log file to bugs@fetchsoftworks.com ? To find Fetch.log:

    1) Choose Go to Folder… from the Go menu in the Finder
    2) Enter:

    ~/Library/com.fetchsoftworks.Fetch/Logs

    and click Go

    I'll take a look and see what I can figure out.

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 7 years ago #

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