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Can't log in- forgot my password (2 posts)

  • Started 2 months ago by Julie Mihaly
  • Latest reply 2 months ago from Jim Matthews
  • Julie Mihaly Member

    I'm my own administrator & I must have written my password down incorrectly- I've been logging in using an earlier unreadable keychain version. I accidentally erased the auto login password & now I can't log in using any version of any password I've ever used for ANYTHING. Please help! How can I reset my password or buy a new version of Fetch or do ANYTHING to get back into Fetch to upload material to my websites.

    Posted 2 months ago #

  • Jim Matthews Administrator

    Hi,

    When you log into your server Fetch is acting as a go-between. Fetch sends the password that you enter to the server, and the server answers either "yes, you can proceed" or "no, that isn't the password I was looking for." To fix this problem you need to contact your server administrator (which would be your web hosting company, if you were connecting to upload web pages) and have them reset your FTP login password, so that you have the password that the server expects.

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 2 months ago #

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