Fetch Softworks

Can't login to server (10 posts)

• Started 15 years ago by 1alphamark
• Latest reply 15 years ago from Gray1

• 1alphamark Member

  I'm using the correct username,password,etc. but I'm still unable to login to my server. The server support say they don't know why! Here is my info:
  Connecting to estheticeffect.com port 21 (Mac OS X firewall is off) (5/20/08 7:50:01 AM)
  Connected to 68.178.232.193 port 21 (5/20/08 7:50:01 AM)
  220 Microsoft FTP Service
  USER estheticEffect
  331 Password required for estheticEffect.
  PASS
  530 User estheticEffect cannot log in.

  What's wrong?

  Posted 15 years ago #

• Scott McGuire Administrator

  Hi,

  We'd like you to try to connect to your server using the command line ftp client that's built into Mac OS X. This will help us determine whether this is a Fetch problem, or something else. To do this:

  * Open the Applications folder.
  * Open the Utilities folder.
  * Open the Terminal application.
  * At the prompt, type:

  ftp your-server-address

  * Replace "your-server-address" with the hostname for your server.
  * And then press the Return key.
  * Then the command-line ftp client will prompt you for "Name:"
  * Type your username and press the Return key.
  * Then you will be prompted to enter your password; enter your password and press the Return key. (The letters you type won't appear on the screen, for privacy.)
  * You'll get a response from the server at this point. Please copy the response, and paste it into a reply to this message.
  * Then you can exit the command-line ftp client by typing "quit" (without the quotes).

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 15 years ago #

• 1alphamark Member

  Here's the info:

  Last login: Tue May 20 08:57:43 on ttyp1
  Welcome to Darwin!
  Macintosh:~ markstankewitz$ ftp estheticeffect.com
  Connected to estheticeffect.com.
  220 Microsoft FTP Service
  Name (estheticeffect.com:markstankewitz): estheticEffect
  331 Password required for estheticEffect.
  Password:
  530 User estheticEffect cannot log in.
  ftp: Login failed.
  ftp> quit
  221
  Macintosh:~ markstankewitz$

  I am able to login to my account with this password

  Thanks

  Posted 15 years ago #

• Scott McGuire Administrator

  Hi,

  Since both Fetch and the command line get the same error from the server - "User estheticEffect cannot log in" - this appears to be a problem with the server.

  Unfortunately, the only thing to do is to contact them and ask them to try harder to figure it out.

  Please let us know if we can be of further assistance.

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 15 years ago #

• Gray1 Member

  My problem is identical to 1alphamark. I did all the things you suggested to him and logged in successfully with the terminal program.

  My fetch program still failed to connect.

  Posted 15 years ago #

• Gray1 Member

  I have the same problem and did everything you said to do with 1alphamark.
  Still can't log in with Fetch. Everthing is correct with server.

  Posted 15 years ago #

• Jim Matthews Administrator

  Hi Gray1,

  Could you choose "Fetch Transcript" from the Window menu after you get an error, and post the contents of that window? Also, could you post the contents of the Terminal window after you ftp successfully with the command-line FTP program? Comparing the two may help us figure out what is going on.

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 15 years ago #

• Gray1 Member

  here is fetch transcipt window:

  Fetch 5.3 (5D161) Intel running on Mac OS X 10.4.11 (8S2167) Intel English
  StuffIt Engine 0x820, StuffIt SDK Version 10.1.1b1
  Partial serial FETCH5X001-E6TX-QRAW T
  Update check started at 08/10/2008 02:17 PM
  Connecting to djartist@rap.midco.net@rap.midco.net port 22 (8/10/08 2:17:21 PM)
  SSH2_FXP_INIT 3
  Update check skipped at 08/10/2008 02:18 PM (next check after 08/11/2008 08:35 AM)

  Terminal responses:
  Last login: Sun Aug 10 14:21:49 on ttyp1
  Welcome to Darwin!
  001b639ef792:~ donaldjones$ ftp rap.midco.net
  Connected to rap.midco.net.
  220 web1-new.midco.net FTP server ready.
  Name (rap.midco.net:donaldjones): djartist@rap.midco.net
  331 Password required for djartist@rap.midco.net.
  Password:
  230 User djartist@rap.midco.net logged in.
  Remote system type is UNIX.
  Using binary mode to transfer files.
  ftp>

  I then quit terminal and go back to fetch to upload and can't login.

  Posted 15 years ago #

• Scott McGuire Administrator

  Hi Gray1,

  Thanks for the transcript.

  I believe the problem is that you are trying to connect using SFTP in Fetch, and the server only supports FTP. (You are using FTP in the Terminal.)

  So, in the Fetch New Connection dialog, before you connect, click the "Connect using" menu and choose "FTP" instead of "SFTP." Enter your hostname, username, and password as normal.

  Let us know if that fixes the problem or not.

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 15 years ago #

• Gray1 Member

  Thanks, I'll try it

  Posted 15 years ago #