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Can't Open Data Connection (2 posts)

This is an archived topic. The information in it is likely to be out-of-date and no longer applicable to current versions of Fetch.
  • Started 18 years ago by Mark
  • Latest reply 18 years ago from Jim Matthews
  • Mark Member

    I cannot connect, keep getting the error message "can't open data stream". I have tried unchecking PASV in firewall preferences. Help!

    Posted 18 years ago #

  • Jim Matthews Administrator

    If checking "Use passive mode transfers (PASV)" in the Firewall section of Fetch Preferences (not System Preferences) does not help, I would recommend unchecking that box and (if you are on OS X) making sure that the OS X firewall is turned off. To do that, choose "System Preferences..." from the Apple menu, click on the Sharing panel, then on the Firewall tab, and make sure the button says "Start" (if it says "Stop" click the button to stop the firewall). Then try making a new connection with Fetch.

    If that does not help I would try connecting to ftp.fetchsoftworks.com (leave the User ID and Password fields blank), with PASV on and with it off. Does either work?

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 18 years ago #

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