Fetch Softworks

Can't Put just one file (20 posts)

• Started 7 years ago by Gordon Morgan
• Latest reply 7 years ago from Jim Matthews

• Gordon Morgan Member

  I'm using Fetch 5.7.5 and Coffee Cup's Editor for the Mac. I copied my web files from my PC (where I'd been using Coffee Cup and FileZilla, with no problem). But when I updated one .htm file with the Editor and tried to FTP it to GoDaddy (the host of my web site), Fetch set about uploading ALL of the files in the folder in which that .htm file is located. That took a couple of hours. Yes, I selected just that one file from within the Fetch app. How can I just upload (Put) the one file I changed?

  Posted 7 years ago #

• Jim Matthews Administrator

  Hi Gordon,

  Thanks for contacting us about this. This sounds like a problem that a few other people have reported since upgrading to macOS 10.12 Sierra. Are you running Sierra? If so, what sort of Mac do you have?

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 7 years ago #

• Gordon Morgan Member

  I'm using MacOS Sierra 10.12 on a MacBook Pro (Retina, 13", early 2015).
  Has anyone who has encountered this problem found a way around it?

  Posted 7 years ago #

• Jim Matthews Administrator

  I haven't found a real solution yet. One workaround I can suggest is dragging files from the Finder instead of using the Put button.

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 7 years ago #

• Gordon Morgan Member

  I tried dragging files from the Finder, but Fetch ignores my attempts to drag them. Copy and Paste isn't working either. And the only source folder Fetch seems to be allowing me is iCloud. I've put some files in a separate folder not in iCloud and that's what Fetch doesn't recognize.

  Posted 7 years ago #

• Jim Matthews Administrator

  Hi Gordon,

  That's strange; this workaround is working for others. Just to confirm: are you clicking the Put button, or just dragging to the Fetch transfer window?

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 7 years ago #

• Gordon Morgan Member

  Open Fetch. Click on New Connection. Enter HostName, UserName, FTP, password. Connect.
  Now I see: list of files in iCloud, not the ones I want.
  Click on Put.
  Go to Finder, start dragging my file over to the Fetch window. No matter where I aim, releasing it does not drop it anywhere in Fetch.

  Also, after clicking on Put I try to Search for my file. I find it, and click on it. And double-click. But nothing happens, and the Put button is now grayed out. The only thing I can do at this point is Cancel.

  Am I doing something wrong?

  Posted 7 years ago #

• Jim Matthews Administrator

  Hi,

  Instead of clicking on Put, go to the Finder, find the file you want, and drag it to the Fetch window.

  Does that work?

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 7 years ago #

• Gordon Morgan Member

  That worked, at least for the file I have been working with. I'll try it with more files tomorrow.
  Thank you.

  Posted 7 years ago #

• Jim Matthews Administrator

  Hi Gordon,

  Thanks for that update. I have so far been unable to reproduce this problem on my Mac (a 2012 Retina MacBook Pro), so I'm interested in more information about your setup. Do you use an external monitor? Have you installed 3rd party software (such as Default Folder) to enhance file-choosing dialogs?

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 7 years ago #

• Gordon Morgan Member

  I have done several transfers successfully now by using drag-and-drop from the Finder to the Fetch window without clicking on Put.

  I do not use an external monitor, and have installed nothing (as far as I know) that affects any file-choosing dialogs. I do access my iCloud folder from my Windows PC as well as from my Mac, if that makes any difference.

  I hadn't used Fetch before upgrading to Sierra, so I don't know if that is an issue. --Gordon

  Posted 7 years ago #

• Jim Matthews Administrator

  Thanks for that information!

  Jim Matthews
  Fetch Softworks

  Posted 7 years ago #

• Jim Matthews Administrator

  Hi Gordon,

  Apple just released an update to macOS 10.12.1. If you upgrade could you let me know if it fixes this problem for you?

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 7 years ago #

• Gordon Morgan Member

  I installed the upgrade. I still have to drag and drop to successfully Put a file.

  Posted 7 years ago #

• Jim Matthews Administrator

  Rats. Thanks for that update.

  Jim Matthews
  Fetch Softworks

  Posted 7 years ago #

• Jim Matthews Administrator

  Gordon, would you be willing to (intentionally) crash your copy of Fetch, and send me the crash log? That information might help me figure out this bug.

  To crash Fetch:

  1) Open Fetch
  2) In the Finder, choose Utilities from the Go menu
  3) Open the Terminal application
  4) Enter the following:

  killall -SEGV Fetch

  and press the Return key

  You should get a window telling you that Fetch has unexpectedly quit. Copy the crash report and send it to bugs@fetchsoftworks.com .

  Thanks!

  Jim Matthews
  Fetch Softworks

  Posted 7 years ago #

• Gordon Morgan Member

  I'll try that this afternoon.

  Posted 7 years ago #

• Gordon Morgan Member

  I've crashed Fetch, and emailed you the report. Should I start up Fetch again?

  Posted 7 years ago #

• Jim Matthews Administrator

  Thanks! You can start up Fetch again.

  Jim Matthews
  Fetch Softworks

  Posted 7 years ago #

• Jim Matthews Administrator

  Hi Gordon,

  Apple just released the 10.12.2 system update, and one user reports that it fixes the problem with the Fetch Put dialog. If you've updated would you mind letting me know if that's your experience as well?

  Thanks!

  Jim Matthews
  Fetch Softworks

  Posted 7 years ago #