Fetch Softworks

Can't read uploaded folder (4 posts)

• Started 7 years ago by Chris
• Latest reply 7 years ago from Jim Matthews

• Chris Member

  I've used fetch for years, mostly uploading folders of jpegs without a hitch. Ftp was provided by my web company, Clickbooq, which just changed to customer provided third party web hosting, which I have via linux Fix which provides ftp as part of their package. Since the change i can upload the folder, but it can't be read, possibly because no "index.html" file accompanies the files. I get this message:

  "You don't have permission to access /xxxx_JPEG/ on this server.
  Additionally, a 403 Forbidden error was encountered while trying to use an ErrorDocument to handle the request."

  So did it work with the previous service because some action or script added the info file? Do I need to add this file to each folder and if so how?

  Linux Fix says their server accepts "anything and everything" and this issue is with the ftp client software.

  Thanks.

  Posted 7 years ago #

• Jim Matthews Administrator

  Hi,

  Some web servers are configured to display the contents of a folder when there is no index.html file. Is that what happened on your older server -- you'd see a list of the JPEGs?

  What happens if you append the name of one of the uploaded JPEG files to the URL of the uploaded folder? Does the web browser display the image?

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 7 years ago #

• Chris Member

  Yes, on my old set up I'd upload the folder and click on the "web view" button so I could copy the address and create a link to send to the client. Worked fine. They clicked on the link and saw the file list on their browser. Now just the error message when i hit web view. The Linux Fix folks to seem to be convinced that i need a universal fix from their end, either a change in their setting to allow multiple files, or some way to add an index file to each folder.

  What happens if you append the name of one of the uploaded JPEG files to the URL of the uploaded folder? Does the web browser display the image?

  To answer this question, I can go into the uploaded folder in the fetch panel and create a link to a single image or click on the image a have it appear in my browser, but not the folder contents.

  Not sure there is any fix for this from your end.

  Thanks.

  Posted 7 years ago #

• Chris Member

  Yes, on my old set up I'd upload the folder and click on the "web view" button so I could copy the address and create a link to send to the client. Worked fine. They clicked on the link and saw the file list on their browser. Now just the error message when i hit web view. The Linux Fix folks to seem to be convinced that i need a universal fix from their end, either a change in their setting to allow multiple files, or some way to add an index file to each folder.

  What happens if you append the name of one of the uploaded JPEG files to the URL of the uploaded folder? Does the web browser display the image?

  To answer this question, I can go into the uploaded folder in the fetch panel and create a link to a single image or click on the image a have it appear in my browser, but not the folder contents.

  Not sure there is any fix for this from your end.

  Thanks.

  Posted 7 years ago #

• Jim Matthews Administrator

  If your web host uses Apache you may be able to enable file listings by including a .htaccess file inside your folder of JPEGs. Here's a web page with directions:

  https://support.tigertech.net/directory-index

  Let me know if you have any questions.

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 7 years ago #