Fetch Softworks

Can't upload changes to site (8 posts)

• Started 14 years ago by LD
• Latest reply 14 years ago from Scott McGuire

• LD Member

  I have tried several times. I have removed the index file from the site and uploaded it separately. I have taken down the whole site and reloaded it and even then what was reloaded was the site the way that it was - WITHOUT THE CHANGES! How on earth could that happen?

  Posted 14 years ago #

• Scott McGuire Administrator

  Hi,

  Have you tried seeing if the site loads even after you take down the whole site? I realize that sounds like a ridiculous suggestion, but it's worth checking. If so, that probably indicates that you have two copies of the site on your web server, and the one you are removing is not the one that the web server is actually using, and you need to figure out where the "real" copy of the website is on the server.

  If that doesn't help, please tell us which program you are using to create your website, and we'll try to provide further advice.

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 14 years ago #

• LD Member

  Thanks.

  iWeb is the program I used

  I did take the site down and re-put it. When it was down some pages still loaded some did not. Then when I loaded it again it was the former version. How do I determine if there are two versions sitting on the server?

  Posted 14 years ago #

• Scott McGuire Administrator

  Hi,

  You'll probably have to talk to the people or company who run the server for help figuring out whether there are duplicate files on it; where the files go is different for every server, so we can't give specific advice.

  Another thing you should try is after you upload your updated site is to empty your browser cache, to make sure your browser isn't accidentally showing you out-of-date files. You may want to try this before contacting your server people. To do this in Safari:

  * Go to the Safari menu, and choose Empty Cache.
  * Safari will ask you if you're sure. Click the Empty button.
  * Then go to your website address, and view the pages to see if they look okay.

  Let us know if you're still having problems after trying these two suggestions.

  Thanks,

  Scott McGuire
  Fetch Softworks

  Edited 14 years ago #

• LD Member

  OK.

  Now, I've done all of that AND I've tried to reload the site and my website is not there. Gone.

  Please tell me if I'm doing the right thing by having the index situated on the put worksheet separately from the Site folder (and no Index file in the Site folder).

  Thanks,
  LD

  Posted 14 years ago #

• Scott McGuire Administrator

  Hi LD,

  No, that doesn't sound quite right. By way of example, let's assume your website is called "MyCompany", and when you use "Publish to a Folder," you tell iWeb to put its files in a folder called "My New Website."

  Once iWeb is done, in the Finder you will see:

  My New Website (folder)
    index.html
    MyCompany (folder)

  There should be index.html files both inside and outside the MyCompany folder. (The contents of each index.html file is different and each is necessary.)

  For your website to work correctly, you must be sure to upload both that index file, and the folder with the name of your site - that is, upload the entire contents of the "My New Website" folder, but don't upload the "My New Website" folder itself.

  You should not rearrange or rename files before uploading.

  We have step by step instructions on using Fetch to upload websites created with iWeb - you may want to read them over and give them a try.

  Thanks,

  Scott McGuire
  Fetch Softworks

  Edited 14 years ago #

• LD Member

  Thank you. That did the trick!
  LD

  Posted 14 years ago #

• Scott McGuire Administrator

  HI LD,

  You're welcome, we're glad to hear you got it working.

  Best,

  Scott McGuire
  Fetch Softworks

  Posted 14 years ago #