Fetch Softworks

can't upload files (5 posts)

• Started 17 years ago by alinak
• Latest reply 17 years ago from Scott McGuire

• alinak Member

  I just got Fetch and am very new to this. When I try to "put" a folder in, Fetch says that it can't create the folder because the FTP server sent an unexpected response and access was denied. What does that mean?
  Any advice would be great,
  Thanks.

  Posted 17 years ago #

• Scott McGuire Administrator

  Hi,

  That usually means that either you don't have permission to put folders in the place on the server that you are trying to put it, or that the folder name has characters in it that the server doesn't like, although it can also mean other things.

  If you could post a transcript, we can take a look and try to figure out exactly what the problem is. To do this, after you try t put the folder and get the error message, choose Fetch Transcript from the Window menu, copy the entire contents of the transcript window, and paste them here.

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 17 years ago #

• alinak Member

  Connecting to www.alinakremer.com port 21 (OS X firewall is off) (9/1/06 6:40:49 PM)
  Connected to 64.143.94.153 port 21 (9/1/06 6:40:50 PM)
  220 Microsoft FTP Service
  USER alinak
  331 Password required for alinak.
  PASS
  230 User alinak logged in.
  SYST
  215 Windows_NT
  PWD
  257 "/" is current directory.
  MACB ENABLE
  500 'MACB ENABLE': command not understood
  PWD
  257 "/" is current directory.
  TYPE A
  200 Type set to A.
  PASV
  227 Entering Passive Mode (64,143,94,153,43,88).
  LIST -al
  125 Data connection already open; Transfer starting.
  08-29-06 07:32PM <dir> webroot
  226 Transfer complete.
  CWD construction page
  550 construction page: The system cannot find the file specified.
  MKD construction page
  550 construction page: Access is denied.
  ftp_mkdir: -30000 (state == RPUT_MAKING_DIR)
  PWD
  257 "/" is current directory.

  Posted 17 years ago #

• alinak Member

  This isn't everything that was in the transcript window, its just the last bit. There was so much, I only posted what it showed in the transcript window when I opened it, I didn't scroll up and get the rest. Do you want to see the rest of it, or is this enough?
  Thanks

  Posted 17 years ago #

• Scott McGuire Administrator

  Hi,

  No, that's enough, thanks.

  After you connect, do you see a folder named "webroot" in the Fetch window?

  If so, try double-clicking on it (this will open it), and putting your files there.

  If this does not fix the problem, you'll have to contact your hosting provider to try to figure out why the server won't let you put files on it.

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 17 years ago #