Fetch Softworks

Can't upload files to verizon (6 posts)

• Started 14 years ago by btjoneses
• Latest reply 14 years ago from Scott McGuire

• btjoneses Member

  I just got FiOS installed. Previously n problems. Now I can't upload files to my webspace.

  I keep getting this:
  421 No Transfer Timeout (300 seconds): closing control connection.

  I attempted to load a file to ftp.fetchsoftworks.com (walking-the-dog.html) and I think it went fine. I shut off the computer and the modem for a couple minutes and then tried again. Same result.

  John

  Posted 14 years ago #

• Scott McGuire Administrator

  Hi John,

  We're sorry to hear you're having problems, and thanks for doing the comparison test with ftp.fetchsoftworks.com - that's useful. (Yes, it looks like walking-the-dog.html uploaded successfully to it.)

  Could you send us a full transcript of an attempt to upload a file to your webspace? That will give us more information to analyze.

  To do this:

  * Quit Fetch, if it's running.
  * Open Fetch again.
  * Connect to your server.
  * Try uploading again.
  * Go to the Window menu, and choose Fetch Transcript.
  * Copy the entire contents of the transcript window, and paste them into a reply to this message.

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 14 years ago #

• btjoneses Member

  Here's what I got:
  (I see one line that is interesting, it says "500 MACB not understood" ... don't know what that is, but sounds suspicious)
  Thanks for your help.

  Fetch 5.3 (5D161) PowerPC running on Mac OS X 10.4.11 (8S165) PowerPC English
  StuffIt Engine 0x820, StuffIt SDK Version 10.1.1b1
  Partial serial FETCH5X001-M6R3-P76F T
  Connecting to ftpmysite.verizon.net port 21 (Mac OS X firewall is off) (12/22/08 11:05:03 PM)
  Connected to 206.46.230.45 port 21 (12/22/08 11:05:03 PM)
  220 ftpmysite.verizon.net
  USER dusonic2
  331 Password required for dusonic2.
  PASS
  530 Login incorrect.
  Connecting to ftpmysite.verizon.net port 21 (Mac OS X firewall is off) (12/22/08 11:05:16 PM)
  Connected to 206.46.230.45 port 21 (12/22/08 11:05:16 PM)
  220 ftpmysite.verizon.net
  USER dusonic2
  331 Password required for dusonic2.
  PASS
  230-User dusonic2 logged in.
  230 Quota: avail(127.4%)=-40077580.0 used(-27.4%)=8620300.0 limit=-31457280.0 bytes
  SYST
  215 UNIX Type: L8
  PWD
  257 "/" is current directory.
  MACB ENABLE
  500 MACB not understood
  PWD
  257 "/" is current directory.
  Retrieved 62 items from file list cache, stored 12/22/2008 04:08 PM
  PWD
  257 "/" is current directory.
  TYPE A
  200 Type set to A
  PASV
  227 Entering Passive Mode (206,46,230,45,231,184)
  Making data connection to 206.46.230.45 port 59320
  STOR walking-the-dog.html
  Update check skipped at 12/22/2008 11:06 PM (next check after 12/28/2008 04:59 AM)
  421 No Transfer Timeout (300 seconds): closing control connection.
  ftp_store_setup: 2,-30001 (state == PUT_SETTING_UP)
  ABOR
  send_cmd():con_conn->Putline() returns 2,-50

  Posted 14 years ago #

• Scott McGuire Administrator

  Hi John,

  Thanks for the transcript.

  I see that you're connecting to a Verizon server - I assume you had Verizon service before you got FIOS?

  Could you try uploading to your site using another FTP client - such as Transmit or Interarchy - and let us know if it works? That will help us determine where the problem lies (with Fetch, or with the Verizon server or your new network hardware).

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 14 years ago #

• btjoneses Member

  Similar problem with Interarchy. I can see my files but I can't upload. It spins for a while and then it becomes obvious to me that it isn't working so I quit. This seems to have been precipitated by a hardware and billing change when I upgraded from DSL to FiOS.

  Posted 14 years ago #

• Scott McGuire Administrator

  Hi John,

  Thanks for trying that.

  It's a little odd that you can upload successfully to ftp.fetchsoftworks.com but not your server; usually a hardware problem results in the same problems with all servers. I don't suppose you have a third server you could try uploading to? (I'm afraid we don't have a second test server that you can try.)

  Is your Mac connected directly to the FIOS modem, or do you have another router or wireless base station that you're connecting through?

  (Oh, and to answer something you asked earlier - the "MACB not understood" response from the server is fairly common and is almost certainly not related to this problem.)

  Thanks,

  Scott McGuire
  Fetch Softworks

  [This message has been edited by ScottMcGuire (edited 12-24-2008).]

  Posted 14 years ago #