Fetch Softworks

Can't upload png files. All other types are no problem (8 posts)

• Started 16 years ago by flamingiceblue
• Latest reply 16 years ago from Scott McGuire

• flamingiceblue Member

  Running OS X v10.3.9 with Fetch 4.0.3.

  When I try to upload any png file it gives me this::

  Server response: DOS6"x6"tshirt.png: The file name, directory name, or volume label syntax is incorrect.

  There are no png files currently in the folders, or any files with similar names, and the files all end with .png. Any other file, jpg, tif, doc, rtf, etc., I can upload without a problem. I gave a friend a copy of the file to upload from his computer, a PC. He had no problem uploading it from his, so I know the problem isn't the host.

  I've looked through preferences and can't find anything that would restrict what I can upload.

  I have a lot of files that need to be png and uploaded to my host.

  Any help or pointers in the right direction would be greatly appreciated!!

  Posted 16 years ago #

• Scott McGuire Administrator

  Hi,

  We'd like some more information to help diagnose the problem.

  Could you please do the following?

  * Quit Fetch, if it's running.
  * Open Fetch again.
  * Connect to your server.
  * Try uploading one of the problem PNG files.
  * Then choose Fetch Transcript from the Window menu, copy the entire contents of the transcript window, and paste them into a reply to this message.

  We'll take a look at try to figure out what's going on.

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 16 years ago #

• flamingiceblue Member

  Thanks for responding.
  This is what it listed::

  226 Transfer complete.
  TYPE I
  226 Transfer complete.
  TYPE I
  200 Type set to I.
  PASV
  227 Entering Passive Mode (208,109,78,70,11,226).
  STOR DOS6"x6"tshirt.png
  550 DOS6"x6"tshirt.png: The filename, directory name, or volume label syntax is incorrect.
  ftp_store_setup: -30000 (state == RPUT_SETTING_UP)
  ABOR
  225 ABOR command successful.
  PWD
  257 "/*****" is current directory.

  Posted 16 years ago #

• Scott McGuire Administrator

  Hi,

  Thanks for the transcript.

  What is the actual name of the file you tried to upload?

  And are you uploading by clicking the "Put Files" button, by choosing the "Put Files and Folder" menu item, or are you dragging the files to the Fetch window?

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 16 years ago #

• flamingiceblue Member

  The name of the file is DOS6"x6"tshirt.png.

  I know the "'s aren't a problem in the name because I use them in other file types and they upload with no problem. Hmm...unless Fetch doesn't like them messing with png's.

  I've tried every way to upload the png, and none work.

  Posted 16 years ago #

• Scott McGuire Administrator

  Hi,

  Using Fetch 4.0.3 on Mac OS X 10.3.9, I can upload a file with exactly that name to my server, so it appears to be some interaction between Fetch and your server.

  Just to be clear - can you upload a png file without any quotes in it name? For instance, can you successfully uplod a file named simply test.png ?

  Also, could you please download Fetch 5.2.1, the newest version of Fetch, and see if you can successfully upload the file named DOS6"x^"tshirt.png with it? (You can try it without paying the upgrade fee, and using it shouldn't affect your Fetch 4 settings.) You can download it from our home page, http://fetchsoftworks.com .

  Let us know what happens with those two trials.

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 16 years ago #

• flamingiceblue Member

  Ah ha!! It is the quotes! Why are they ok for any other file and for you and my friend to upload the png, but not me? Hmmm.

  Such a simple solution for this problem. Will be annoying for my order now though...

  Thank you so much! You are a life saver Scott!

  Posted 16 years ago #

• Scott McGuire Administrator

  Hi,

  Well, the error is coming from the server. I'm uploading to a different server than you are, and my server most likely is running the different software from yours, so that's why we're seeing a difference. I can't say about your friend; did he try to upload to exactly the same server you did? If not, that's probably why he didn't see an error either.

  Do your other files have two double quotes in the names? I suspect, if you created a text file and named it DOS6"x6"tshirt.txt, you would get the same error message when you tried to upload it. (If you have time to try that, I'd be curious to hear if it works or not.) It may be that exact set of letters and characters means something funny to the server.

  It may also still be worth giving Fetch 5 a try and seeing if you get the same error from it, if you have a lot of files with two double quotes in the names.

  Thanks, and please let us know if you have further questions.

  Scott McGuire
  Fetch Softworks

  Posted 16 years ago #