Fetch Softworks

Certificate (6 posts)

• Started 15 years ago by Aubreyco
• Latest reply 15 years ago from Scott McGuire

• Aubreyco Member

  How do I manually add a certificate?

  I'm having problems with an SFTP site. The vendor updated a certificate that expired and now my access does not work. They sent me the certificate to add manually.

  Thanks.

  Posted 15 years ago #

• Scott McGuire Administrator

  Hi,

  Just to clarify... are you trying to connect to the server using SFTP, or FTP with SSL? SFTP doesn't use certificates.

  What is the error message you're getting from Fetch when you try to connect to the website? Knowing that will help us give you the best answer.

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 15 years ago #

• Aubreyco Member

  In the past I have use SFTP as my connection type. Now when I try logging in - it tries to connect - but never does - I don't get an error message - it just "spins and spins".

  I have tried using the FTP with SSL as well - that brings up an error message to uncheck the "Use passive mode transfers" in preferences. When I do that, and use PORT, the server send back an error message "illegal PORT command".

  The email I received from the vendor did state that some programs may require me to delete the old stored certificate. Do I need to do that before Fetch will ask for verification of the new certificate?

  Posted 15 years ago #

• Scott McGuire Administrator

  Hi,

  Thanks for the additional information.

  First, you should go check the "Use passive mode transfers" checkbox in the Preferences again - that's best left on.

  Next, we'll reset all the SSH keys that are stored on your Mac. Each SFTP server has an SSH host key that enables secure transfers. When you connect to an SFTP server, Mac OS X stores that server's key for future use.

  These keys are *not* certificates. I'm still not sure why, if you connect to the server using SFTP, the vendor sent you a certificate. But for now, let's try resetting the SSH keys.

  Please do the following to reset your SSH keys:

  * Choose Fetch Help from the Help menu.
  * In the help window, search for "known hosts".
  * Double-click on the "RSA host key differs warning" help topic (it should be the one at the top of the list).
  * A help topic opens in the help window.
  * Scroll down to the "Delete the known_hosts file for me" link.
  * Click the link, and follow the instructions.

  Once that's done, try connecting to your server using SFTP again. If you're warned that "the authenticity of the host can't be established" (you may or may not be), that is normal and you should continue.

  Let us know if this helps or not.

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 15 years ago #

• Aubreyco Member

  Thanks. That worked!

  Posted 15 years ago #

• Scott McGuire Administrator

  Hi,

  Great! Thanks for letting us know.

  Best,

  Scott McGuire
  Fetch Softowkrs

  Posted 15 years ago #