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Compatibility with Apple's Big Sur (16 posts)

  • Started 1 month ago by Russell Nelson
  • Latest reply 4 weeks ago from Alan G
  • Russell Nelson Member

    Do you have a Fetch version compatible with Apple's Big Sur?

    Posted 1 month ago #

  • Russell Nelson Member

    I have a new mac mini and it is requesting an updated version of your Fetch Software. I wish to purchase.

    Posted 1 month ago #

  • Jim Matthews Administrator

    Hi,

    You can download Fetch 5.8.1 at https://fetchsoftworks.com/fetch/download/latest

    I have received some reports of incompatibility with Big Sur, or at least with Big Sur when running network security software like Little Snitch. I am investigating these problems.

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 1 month ago #

  • marco Member

    hi,
    i have problems since i upgraded to big sur.. fetch opens dirs and says they are empty.. any hint?
    thanks
    Marco

    Posted 1 month ago #

  • Jim Matthews Administrator

    Hi Marco,

    Are you running Little Snitch or any other network security software (e.g. Netbarrier, Virusbarrier, etc.)? I have received a number of reports of empty file lists on Big Sur, and I was able to reproduce the problem on my machine by installing Little Snitch.

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 1 month ago #

  • marco Member

    hi Jim,
    thanks for your answer. yes i use little snitch (as i used before updating).
    i tried to set rules but folders look empty quite randomly..
    best,
    Marco

    Posted 1 month ago #

  • Jim Matthews Administrator

    Hi,

    I would try dragging Little Snitch to the Trash. I was able to get file lists after doing that.

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 1 month ago #

  • marco Member

    hi Jim,
    tried.. but still not working
    any other hint?

    thanks

    Marco

    Posted 1 month ago #

  • Jim Matthews Administrator

    Hi,

    Do you have any other network security software installed, e.g. NetBarrier, VirusBarrier, Norton?

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 1 month ago #

  • marco Member

    nein,
    i had avast but have disabled it to be sure it wasn't conflicting

    Posted 1 month ago #

  • Jim Matthews Administrator

    Hi,

    It may not be enough to disable it. In Big Sur Apple introduced a new Network Extension Framework that all of these network security tools have to use in order to monitor network traffic. My guess is that there are bugs in the Network Extension Framework, with the result that if any application tries to use the framework, data is lost (and Fetch displays empty file lists) -- even if the application is disabled, and not trying to monitor or block anything. If this guess is correct, it is necessary to completely uninstall any program that is using the Network Extension Framework in order to avoid this problem.

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 1 month ago #

  • marco Member

    ok, i just downloaded a free ftp client to try and it's working.. i'm afraid it is an easier workaround than uninstalling all security software.. hope you (or apple) solve it so that i can come back to use fetch.. which i prefer!

    Posted 1 month ago #

  • Bob Member

    I'm having two issues with Fetch 5.8.1 and Big Sur. The file listing is never there until you hit the refresh button.
    I'm able to upload files; however, anything I download yields an error when I attempt to open it. Prior to Big Sur
    I am running Norton 8.6 on this software and hardware:
    System Version: macOS 11.0.1 (20B29)
    Kernel Version: Darwin 20.1.0
    Boot Volume: Macintosh HD
    Model Name: iMac
    Model Identifier: iMac19,1
    Processor Name: 6-Core Intel Core i5
    Processor Speed: 3 GHz
    Number of Processors: 1
    Total Number of Cores: 6
    L2 Cache (per Core): 256 KB
    L3 Cache: 9 MB
    Memory: 16 GB
    System Firmware Version: 1554.50.2.0.0
    SMC Version (system): 2.46f13

    Posted 1 month ago #

  • Jim Matthews Administrator

    Hi Bob,

    Have you tried uninstalling Norton to see if that makes a difference?

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 1 month ago #

  • Bob Member

    No I haven't as I had to get a new version of Norton to run when I installed Big Sur. It was having a problem resolving itself in the Full Disk Access preferences. I added Fetch to that preference but it didn't do any good I'll try uninstalling Norton

    Posted 1 month ago #

  • Alan G Member

    Hello Jim and Fellow Fetch Friends,

    I was able to fix my empty FTP root directory issue by upgrading to Fetch v5.8.1 on macOS Big Sur 11.0.1. I am *not* running Little Snitch or other third-party security software on my personally owned iMac. (I get it that some IT departments may not allow security software to be removed/disabled.)

    Cheers,
    Alan G

    Posted 4 weeks ago #

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