Fetch Softworks

Compatibility with Apple's Big Sur (34 posts)

• Started 3 years ago by Russell Nelson
• Latest reply 2 years ago from Jim Matthews

• Russell Nelson Member

  Do you have a Fetch version compatible with Apple's Big Sur?

  Posted 3 years ago #

• Russell Nelson Member

  I have a new mac mini and it is requesting an updated version of your Fetch Software. I wish to purchase.

  Posted 3 years ago #

• Jim Matthews Administrator

  Hi,

  You can download Fetch 5.8.1 at https://fetchsoftworks.com/fetch/download/latest

  I have received some reports of incompatibility with Big Sur, or at least with Big Sur when running network security software like Little Snitch. I am investigating these problems.

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 3 years ago #

• marco Member

  hi,
  i have problems since i upgraded to big sur.. fetch opens dirs and says they are empty.. any hint?
  thanks
  Marco

  Posted 3 years ago #

• Jim Matthews Administrator

  Hi Marco,

  Are you running Little Snitch or any other network security software (e.g. Netbarrier, Virusbarrier, etc.)? I have received a number of reports of empty file lists on Big Sur, and I was able to reproduce the problem on my machine by installing Little Snitch.

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 3 years ago #

• marco Member

  hi Jim,
  thanks for your answer. yes i use little snitch (as i used before updating).
  i tried to set rules but folders look empty quite randomly..
  best,
  Marco

  Posted 3 years ago #

• Jim Matthews Administrator

  Hi,

  I would try dragging Little Snitch to the Trash. I was able to get file lists after doing that.

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 3 years ago #

• marco Member

  hi Jim,
  tried.. but still not working
  any other hint?

  thanks

  Marco

  Posted 3 years ago #

• Jim Matthews Administrator

  Hi,

  Do you have any other network security software installed, e.g. NetBarrier, VirusBarrier, Norton?

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 3 years ago #

• marco Member

  nein,
  i had avast but have disabled it to be sure it wasn't conflicting

  Posted 3 years ago #

• Jim Matthews Administrator

  Hi,

  It may not be enough to disable it. In Big Sur Apple introduced a new Network Extension Framework that all of these network security tools have to use in order to monitor network traffic. My guess is that there are bugs in the Network Extension Framework, with the result that if any application tries to use the framework, data is lost (and Fetch displays empty file lists) -- even if the application is disabled, and not trying to monitor or block anything. If this guess is correct, it is necessary to completely uninstall any program that is using the Network Extension Framework in order to avoid this problem.

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 3 years ago #

• marco Member

  ok, i just downloaded a free ftp client to try and it's working.. i'm afraid it is an easier workaround than uninstalling all security software.. hope you (or apple) solve it so that i can come back to use fetch.. which i prefer!

  Posted 3 years ago #

• Bob Member

  I'm having two issues with Fetch 5.8.1 and Big Sur. The file listing is never there until you hit the refresh button.
  I'm able to upload files; however, anything I download yields an error when I attempt to open it. Prior to Big Sur
  I am running Norton 8.6 on this software and hardware:
  System Version: macOS 11.0.1 (20B29)
  Kernel Version: Darwin 20.1.0
  Boot Volume: Macintosh HD
  Model Name: iMac
  Model Identifier: iMac19,1
  Processor Name: 6-Core Intel Core i5
  Processor Speed: 3 GHz
  Number of Processors: 1
  Total Number of Cores: 6
  L2 Cache (per Core): 256 KB
  L3 Cache: 9 MB
  Memory: 16 GB
  System Firmware Version: 1554.50.2.0.0
  SMC Version (system): 2.46f13

  Posted 3 years ago #

• Jim Matthews Administrator

  Hi Bob,

  Have you tried uninstalling Norton to see if that makes a difference?

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 3 years ago #

• Bob Member

  No I haven't as I had to get a new version of Norton to run when I installed Big Sur. It was having a problem resolving itself in the Full Disk Access preferences. I added Fetch to that preference but it didn't do any good I'll try uninstalling Norton

  Posted 3 years ago #

• Alan G Member

  Hello Jim and Fellow Fetch Friends,

  I was able to fix my empty FTP root directory issue by upgrading to Fetch v5.8.1 on macOS Big Sur 11.0.1. I am *not* running Little Snitch or other third-party security software on my personally owned iMac. (I get it that some IT departments may not allow security software to be removed/disabled.)

  Cheers,
  Alan G

  Posted 2 years ago #

• Brad Member

  I understand that Applescript no longer works in the latest version of Fetch. Any plans for that to return?

  Posted 2 years ago #

• Jim Matthews Administrator

  Hi Brad,

  Yes, that's correct. I do hope to be able to restore that feature in a future update.

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 2 years ago #

• David Bishop Member

  I just got a new, MacBook Pro (16-inch, 2019), running Catalina. I didn't think much about it and updated to Big Sur 11.2.3. This is where I learned that no backup software works with the system partition. So I just back-up the data partition.

  Using BBEdit 13.5.4. I updated the manuals to my software and sent them to the server with Fetch 5.8.1 which did not list the files. Refreshing did nothing. I am running Little Snitch 5.1.1. Fetch did ask to update too 5.8.2. It said it downloaded, closed 5.8.1 and that's the last of it. 5.8.2 was never installed. I had to download it from fetchsoftworks and install it manually. It produces the same results as 5.8.1, no file list.

  To update the files I used the built-in ftp extension to BBEdit. No problems, everything worked, although the system mentioned this was not and action associated with BBEdit (whatever that means). I prefer using software specific for any given job.

  Edited 2 years ago #

• François VEILLET Member

  Hello Fetch,

  I use your software from long time. I buy a new licence with my new macbook on Big Sur, but when I go to my server, the files appear but disaeppear after and no files appears again even i quit the software and relanch it.

  It have the latest version of Fetch available and for information Norton as antivirus.

  Thanks a lot for your help !

  Best regards

  François

  Posted 2 years ago #

• Jim Matthews Administrator

  Hi Francois,

  I think this problem is due to a conflict with Norton antivirus. I have reported the problem to Apple, and I hope to find a solution.

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 2 years ago #

• B Member

  Empty file lists plus missing data blocks when downloading files.

  I‘m using Bitdefender and Cisco AnyConnect.

  B.

  Posted 2 years ago #

• Jim Matthews Administrator

  Hi,

  Please do report this problem to Apple. You can reference Radar #72187388.

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 2 years ago #

• Mitch Member

  Hi Jim,

  I'm having all of the same problems, uninstalling Norton 360 worked for me, however since I have a long subscription for Norton I'd like to be able to reinstall it again soon, so please let me know when you have a solution for this problem. I'm a big fan of Fetch and have been using it for years so don't want to stop now. :)

  Kind regards
  Mitch

  Posted 2 years ago #

• Mel Member

  Hi Jim, just to say thanks a million for the upgrade for Big Sur. Works perfectly for me, and it's a app I depend on a lot, best wishes, Mel.

  Posted 2 years ago #

• François VEILLET Member

  Hello

  I post a bug several months ago, but the problem still persists. I buy a new licence with my new macbook on Big Sur (11.2.3), but when I go to my server, the files appear once but disaeppear after and no files appears again even i quit the software and relanch it.

  I have the latest version of Fetch available (5.8.2) and for information Norton as antivirus.

  When the bogue will be repare. I can't use your software since several moths !

  François

  Posted 2 years ago #

• Jim Matthews Administrator

  Hi François,

  As I wrote earlier, I think this problem is due to a conflict with Norton antivirus. I have reported the problem to Apple, and I hope to find a solution.

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 2 years ago #

• Michael Member

  I am in limbo with an FTP issue, and no responses from Fetch. I have a Mac with Big Sur but was having no issues until a couple days ago. Even though I have over 8000 jpg's hosted, Fetch is only showing 1998 of them. I even downloaded Filezilla and tried that. Same thing, although Filezilla shows a different list of images. If I use the search for an image that is not showing in the browser, the image won't show up. Images are hosted by Yahoo Small Business but they say there is nothing wrong on their end. I have called three times, and each time get a CSR with a thick Indian accent and I have trouble understanding them, but they don't seem to have a clue what to do. I have no clue how to proceed.
  P.S. I don't use Norton Antivirus.

  Edited 2 years ago #

• Jim Matthews Administrator

  Hi Michael,

  The fact that you're seeing the same problem with FileZilla suggests that this isn't an issue with Fetch. Please see the response I sent to your email; if you can send me the contents of the Fetch Transcript window I can look for clues to the source of the problem.

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 2 years ago #

• Michael Member

  Thank you, Jim. I just sent screenshots for you.

  Posted 2 years ago #