Fetch Softworks

connection (16 posts)

• Started 17 years ago by Francis Glasgow
• Latest reply 17 years ago from Francis Glasgow

• Francis Glasgow Member

  Hi there,
  I've been trying to use Fetch during this trial period, however when I try to make the FTP connection, I'm told: An FTP connection could not be opened because the server rejected the Password.
  My friend uses the identical Hostname, Username, and Password flawlessly on his PC.
  I tried the solution given to Monica on the Message Board, but it does not work in my case.
  Server responded: "Not logged in."
  Help,
  Francis.

  Posted 17 years ago #

• Scott McGuire Administrator

  Hi Francis,

  This seems really obvious, but make sure that your Caps Lock key is off when you're entering your password.

  If that doesn't help, we'd like some more information to diagnose the problem.

  After you try to connect and you get the error message, could you please choose Fetch Transcript from the Window menu, copy the entire contents of the transcript window, and paste them into a reply to this message?

  We'll take a look and try to figure out what's going on.

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 17 years ago #

• Francis Glasgow Member

  Originally posted by Francis Glasgow:

  Hi there,
  I've been trying to use Fetch during this trial period, however when I try to make the FTP connection, I'm told: An FTP connection could not be opened because the server rejected the Password.
  My friend uses the identical Hostname, Username, and Password flawlessly on his PC.
  I tried the solution given to Monica on the Message Board, but it does not work in my case.
  Server responded: "Not logged in."
  Help,
  Francis.

  Posted 17 years ago #

• Francis Glasgow Member

  Hi Scott,
  Thanks for your prompt response. Yes my Caps Lock key is off. Please find Paste You requested.
  Francis.

  Fetch 5.2 (5C121) Intel running on Mac OS X 10.4.8 (8L2127) Intel English
  StuffIt Engine 0x820, StuffIt SDK Version 10.1.1b1
  Expires 04/21/2007 T
  Update check skipped at 04/10/2007 05:37 PM (next check after 04/16/2007 05:20 PM)
  Connecting to 66.226.20.91 port 21 (Mac OS X firewall is off) (4/10/07 5:40:05 PM)
  Connected to 66.226.20.91 port 21 (4/10/07 5:40:05 PM)
  220 Serv-U FTP-Server v2.5i for WinSock ready...
  USER iamevansgp
  331 User name okay, need password.
  PASS
  530 Not logged in.

  Posted 17 years ago #

• Scott McGuire Administrator

  Hi Francis,

  We'd like you to try to connect to your server using the command line ftp client that's built into Mac OS X. That will help us determine whether this is a Fetch problem, or something else. To do this:

  * Open the Applications folder.
  * Open the Utilities folder.
  * Open the Terminal application.
  * At the prompt, type:

  ftp -a your-server-address

  * Replace "your-server-address" with the hostname for your server.
  * And then press the Return key.
  * Then the command-line ftp client will ask you for your username and the password.
  * Either you'll get a message from the server telling you're logged in, or an error message.
  * Either way, exit the command-line ftp client by typing "quit" (without the quotes).

  Let us know what happens.

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 17 years ago #

• Francis Glasgow Member

  Hi Scott,
  Thanks for responding.
  I could not get through to all the founctions you suggested.
  As I pressed the Return key, this is what happens.

  Last login: Wed Apr 11 11:23:14 on ttyp1
  Welcome to Darwin!
  francis-glasgows-computer:~ francisglasgow$ ftp -a 66.226.20.91
  Connected to 66.226.20.91.
  220 Serv-U FTP-Server v2.5i for WinSock ready...
  530 Sorry, no ANONYMOUS access allowed.
  ftp: Login failed.
  ftp>

  Posted 17 years ago #

• Scott McGuire Administrator

  Hi Francis,

  I apologize, I made a typo. The correct command to enter in the Terminal window is:

  ftp your-server-address

  (no "-a").

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 17 years ago #

• Francis Glasgow Member

  Hi Scott,
  No worries. This is what I get after the correction.
  Francis.

  Last login: Wed Apr 11 15:03:01 on ttyp1
  Welcome to Darwin!
  francis-glasgows-computer:~ francisglasgow$ ftp 66.226.20.91
  Connected to 66.226.20.91.
  220 Serv-U FTP-Server v2.5i for WinSock ready...
  Name (66.226.20.91:francisglasgow):

  Posted 17 years ago #

• Scott McGuire Administrator

  Hi Francis,

  I was a bit unclear above - when the command-line client prompts you for your "Name," enter your username; then when it prompts you for your password, you should enter your password.

  Let us know what it says when you do that.

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 17 years ago #

• Francis Glasgow Member

  Hi Scott,
  Sorry, I should have explained, that after I type in the Hostname, then press Return, the Command-line ftp client does not ask for my Username, or and Password. This is what happens next.

  Last login: Wed Apr 11 15:04:41 on ttyp1
  Welcome to Darwin!
  francis-glasgows-computer:~ francisglasgow$ ftp 66.226.20.91
  Connected to 66.226.20.91.
  220 Serv-U FTP-Server v2.5i for WinSock ready...
  Name (66.226.20.91:francisglasgow):

  Posted 17 years ago #

• Scott McGuire Administrator

  Hi Francis,

  This line here:

    Name (66.226.20.91:francisglasgow):

  is actually asking for your username, even though it doesn't say "username."

  In response to that line, type in your username, and then it will ask you for your password.

  Thanks,

  Scott McGuire
  Fetch Softworks

  [This message has been edited by ScottMcGuire (edited 04-11-2007).]

  Posted 17 years ago #

• Francis Glasgow Member

  Hi Scott,
  Thanks for sticking with me and explaining that.
  Now when I Get to the point where I'm asked for the Password, my computer keyboard does not respond. (in other words I cannot physically type in the Password. This is as far as I can get.

  Last login: Wed Apr 11 18:06:04 on ttyp1
  Welcome to Darwin!
  francis-glasgows-computer:~ francisglasgow$ ftp 66.226.20.91
  Connected to 66.226.20.91.
  220 Serv-U FTP-Server v2.5i for WinSock ready...
  Name (66.226.20.91:francisglasgow): iamevansgp
  331 User name okay, need password.
  Password:

  Posted 17 years ago #

• Scott McGuire Administrator

  Hi Francis,

  When it asks you for your password and you type a response, nothing will appear on-screen - to hide your password, the command line just doesn't show anything. Your keyboard really is still working fine. At the prompt, type your password and then press the Return key, and you should get a response from the server, even though it appears that nothing has been typed.

  Thanks,

  Scott McGuire
  Fetch Softworks

  [This message has been edited by ScottMcGuire (edited 04-12-2007).]

  Posted 17 years ago #

• Francis Glasgow Member

  Hi Scott,
  This is the result after typing in the Password.
  Thanks.

  Last login: Thu Apr 12 10:39:49 on ttyp1
  Welcome to Darwin!
  francis-glasgows-computer:~ francisglasgow$ ftp 66.226.20.91
  Connected to 66.226.20.91.
  220 Serv-U FTP-Server v2.5i for WinSock ready...
  Name (66.226.20.91:francisglasgow): iamevansgp
  331 User name okay, need password.
  Password:
  530 Not logged in.
  ftp: Login failed.
  ftp>

  Posted 17 years ago #

• Scott McGuire Administrator

  Hi Francis,

  Thanks.

  Well, since the command-line FTP client and Fetch both give errors, it appears to be either a problem with the username and password you are using, or a problem with the server.

  I would double-check with your friend to make sure that you have the correct username and password. If you do, I would contact the server maintainer to see what the problem is; perhaps it is not accepting connections from your Macintosh for some reason.

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 17 years ago #

• Francis Glasgow Member

  Thanks Scott.

  Francis.

  Posted 17 years ago #