Fetch Softworks

connection constantly dropped (5 posts)

• Started 16 years ago by andrewK
• Latest reply 16 years ago from Scott McGuire

• andrewK Member

  Hi my connection is being constantly dropped "by the ftp server"
  I'm trying to upload 3.4Mb .mov file to claranet.
  I am pulling my hair out here with a deadline looming. I have reset the passive mode transfer toggle. Many times, and the sftp won't let me make a connection. Can you help??

  edited highlights of transcript follows:

  Fetch 5.2 (5C121) PowerPC running on Mac OS X 10.4.9 (8P135) PowerPC English
  StuffIt Engine 0x820, StuffIt SDK Version 10.1.1b1
  Partial serial FETCHEX001-WYCP-V63R T
  Connecting to web29246.clarahost.co.uk port 21 (Mac OS X firewall is on) (18/4/07 11:13:45)
  Connected to 195.8.66.1 port 21 (18/4/07 11:13:45)
  220 ProFTPD 1.3.0rc2 Server (Web Hosting) [195.8.66.10]
  USER skills-southsudan.org
  331 Password required for skills-southsudan.org.

  ...

  227 Entering Passive Mode (195,8,66,1,142,239).
  Making data connection to 195.8.66.1 port 36591
  LIST -al
  150 Opening ASCII mode data connection for file list
  drwxr-xr-x 2 skills-southsudan.org (?) 4096 Apr 18 10:25 .
  drwxr-x--x 6 skills-southsudan.org (?) 8192 Apr 18 14:33 ..
  -rw-r--r-- 1 skills-southsudan.org (?) 2658746 Apr 18 14:59 Skills_web.mov
  -rw-r--r-- 1 skills-southsudan.org (?) 3538902 Apr 18 10:32 Skills_web1.flv
  226 Transfer complete.
  TYPE I
  200 Type set to I
  PASV
  227 Entering Passive Mode (195,8,66,1,143,105).
  Making data connection to 195.8.66.1 port 36713
  STOR Skills_web.mov
  150 Opening BINARY mode data connection for Skills_web.mov
  Unsuccessful transfer of Skills_web.mov (2,900,578/4,030,248 bytes, 31,528 bytes/sec, 1:32 elapsed) stopped at 18/4/07 16:07:44 (error: 2,-30014)
  ftp_store: 2,-30014 (state == PUT_SENDING)

  Posted 16 years ago #

• Scott McGuire Administrator

  Hi,

  It looks like the server is dropping the connection for some reason; I don't belive there is a setting you can change in Fetch to improve the situation.

  I would recommend trying Fetch's resume upload feature, which will let you start the upload where you left off, instead of always starting at the beginning. That way, hopefully you can at least finish the upload.

  For information on using the resume upload feature, see the Resuming uploads topic in Fetch Help (or just click the link here).

  Let us know if resuming uploads works for you or not.

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 16 years ago #

• andrewK Member

  I'll certainly give it a go and feedback to you. Thanks for your swift reply.

  Posted 16 years ago #

• andrewK Member

  thanks scott. I don't know whether the server has reset itself or it could only deal with 3.5Mb at at time, but I've resume uploaded the movie files, and met my deadline. Thanks for your help. Vive la fetch!

  Posted 16 years ago #

• Scott McGuire Administrator

  Hi,

  Thanks for the followup, we're glad to hear you met your deadline!

  Best,

  Scott McGuire
  Fetch Softworks

  Posted 16 years ago #