Fetch Softworks

Connection denied because of preferences (2 posts)

• Started 14 years ago by ashalleck
• Latest reply 14 years ago from Jim Matthews

• ashalleck Member

  After years of working with fetch, we suddenly can't connect because Fetch tells us that we don't have sufficient preferences to store our uploads on the site... and we haven't written a thing. Then it won't connect... despite all our efforts. Please explain what has happened here because it occurs on our macbook laptop and not on an older imac...the round base with the big square lcd display (powerpc). All preferences on site seem fine. how is the site reading preferences on the local computer?
  need a fix fast
  thanks.
  alan

  Posted 14 years ago #

• Jim Matthews Administrator

  Hi Alan,

  The next time you see an error could you choose "Fetch Transcript" from the Window menu and post the entire contents of that window (it is important to post everything). I'll see if I can figure out what is going wrong.

  It might also be helpful to post a transcript from the iMac that can connect successfully (copy the transcript after it connects).

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 14 years ago #