Fetch Softworks

Connection dropped for big downloads (2 posts)

• Started 16 years ago by damianpf
• Latest reply 16 years ago from Scott McGuire

• damianpf Member

  When I am downloading large ZIP files, 400 Mbmy connection is getting dropped after random amounts of time. One try I'll get 300Mb, the next 170Mb and so on. The error box says various things but primarily that my connection was dropped by the server. The Fetch transcript says this:
  Unsuccessful transfer of Nestle Chefmate CFOs.zip (253,415,928/488,420,629 bytes, 139,623 bytes/sec, 30:15 elapsed) stopped at 5/30/07 5:16:11 PM (error: 1,54)
  ftp_retrieve: 1,54 (state == RGET_RETRIEVING)

  I do not know what error 1,54 is. Other people are able to successfully upload large files to our FTP site so I do not believe it is our FTP host (they are very reliable/well regarded). Any thoughts are greatly appreciated.
  Thanks,
  Damian

  Posted 16 years ago #

• Scott McGuire Administrator

  Hi Damian,

  It may be that your router is causing the connection to drop during transfers (some routers can cause problems during long FTP downloads). You could test this by hooking your Mac directly to your cable or DSL modem.

  You may want to see if your server supports SFTP connections; those are sometimes more reliable than FTP connection. To do this, try changing the Connect using pop-up menu in the New Connection dialog to SFTP. However, not all servers support SFTP connections.

  Otherwise, when the connection gets dropped in the middle of a download, I would use the Resume Download feature of Fetch to help finish downloading the file. That way, you won't have to keep re-downloading the part of the file that already downloaded.

  You can read more information about Resume download in the Resuming an interrupted download help topic in Fetch Help (or just click on the link).

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 16 years ago #