Fetch Softworks

Connection refused (5 posts)

• Started 8 years ago by Tiffany
• Latest reply 8 years ago from Tiffany

• Tiffany Member

  Upon trying to connect, this is the error message copied from "Fetch Transcripts":

  Fetch 5.7.3 (5H683) Intel (Web Store) running on Mac OS X 10.5.8 (9L31a) Intel English
  StuffIt Engine 0x820, StuffIt SDK Version 10.1.1b1
  Partial serial FETCH55001-7748-Q95H T
  Update check skipped at 6/11/15 2:51 PM (next check after 6/17/15 1:31 PM)
  Connecting to 12.12.209.194 port 21 (Mac OS X firewall is allowing connections) (6/11/15 2:55 PM)
  An FTP connection to “12.12.209.194” could not be opened because the connection was refused. (Contact the server administrator for more information.)

  What do I do to resolve this issue and connect?

  Posted 8 years ago #

• Jim Matthews Administrator

  Hi,

  Are you still getting this error? When I try to connect I'm able to get a little further, so I wonder if it was a temporary issue.

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 8 years ago #

• Tiffany Member

  Yes, I got it again this morning. Other computers in my department can connect just fine. It is my workstation that has a problem. We have no IT department, so after trying all we know, we are at a loss.

  Posted 8 years ago #

• Jim Matthews Administrator

  It sounds like an issue with your computer, or its connection to the office network. You could try restarting your computer; that sometimes helps. Beyond that you might need to bring in a networking consultant.

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 8 years ago #

• Tiffany Member

  I have done that. Thank you for your help!

  Posted 8 years ago #