Fetch Softworks

Connection time out - what's causing this (23 posts)

• Started 10 years ago by Julianna
• Latest reply 8 years ago from Jim Matthews

• Julianna Member

  I just got Fetch, and I'm attempting to connect to a server. I'm new to fetch so I don't know much about it, but apparently neither does my boss who told me to use it. haha

  It's throwing a connection time out every time I try to connect.
  I've restarted my computer and dropped the fire wall. Is this a problem on my end or does it have something to do with their server?

  Here's the transcript:

  Fetch 5.7.3 (5H683) Intel (Web Store) running on Mac OS X 10.5.8 (9L30) Intel English
  StuffIt Engine 0x820, StuffIt SDK Version 10.1.1b1
  Expires 9/26/12 T
  Connecting to 192.168.1.6 port 21 (Mac OS X firewall is allowing connections) (9/12/12 10:31 AM)
  An FTP connection to “192.168.1.6” could not be opened because the connection timed out. (There might be a problem with your network, or the server might not be responding.)
  Update check skipped at 9/12/12 10:33 AM (next check after 9/18/12 10:58 AM)
  Connecting to 192.168.1.6 port 21 (Mac OS X firewall is allowing connections) (9/12/12 10:53 AM)
  An FTP connection to “192.168.1.6” could not be opened because the connection timed out. (There might be a problem with your network, or the server might not be responding.)

  Posted 10 years ago #

• Jim Matthews Administrator

  Hi,

  The transcript shows you trying to connect to the server with the address "192.168.1.6". That's a local, private address. Is the server computer on the same network as your Mac? E.g. is it another computer in your office?

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 10 years ago #

• Leelawan Member

  I got an error message when I tried to connect to one server. Other servers works just fine.

  Here is the Fetch Transcript:

  Fetch 5.6 (5F64) Intel running on Mac OS X 10.7.4 (11E53) Intel English
  StuffIt Engine 0x820, StuffIt SDK Version 10.1.1b1
  Partial serial FETCHED001-N5VE-EG66 T
  Connecting to www.connollysuthers.com.au port 21 (Mac OS X firewall is allowing connections) (10/3/55 BE 2:03 PM)
  An FTP connection to “www.connollysuthers.com.au” could not be opened because the connection timed out. (There might be a problem with your network, or the server might not be responding.)

  Thank you

  Posted 10 years ago #

• Jim Matthews Administrator

  As the error message suggests, it looks like that server is not responding. I would contact the server administrators for help.

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 10 years ago #

• Leelawan Member

  Thank you Jim, I tried to connect it again this morning, but it's still not working.

  Thank you
  Leelawan

  Posted 10 years ago #

• Leelawan Member

  Thank you Jim, I tried to connect it again this morning, but it's still not working.

  Thank you
  Leelawan

  Posted 10 years ago #

• Jim Matthews Administrator

  Hi,

  What did the server administrator (the people who run www.connollysuthers.com.au) say?

  Jim Matthews
  Fetch Softworks

  Posted 10 years ago #

• Leelawan Member

  He said all the ftp info that he gave me is all correct.

  Posted 10 years ago #

• Jim Matthews Administrator

  You should tell him that the server at the hostname "www.connollysuthers.com.au " is not responding to FTP connection attempts, either from you or from me. They need to fix that on their end.

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 10 years ago #

• Leelawan Member

  Hi Jim,

  I've already talked to my head programmer in another office, he shown his screenshot that he can connect to the server normally without any errors. Do you have more suggestion about this? Thanks

  Posted 10 years ago #

• Jim Matthews Administrator

  I still can't connect to www.connollysuthers.com.au . When a server is accepting connections from some clients, and not from others, it's generally a problem with the server or its network connection.

  What program is the head programmer using to connect?

  Jim Matthews
  Fetch Softworks

  Posted 10 years ago #

• Leelawan Member

  They use Filezilla. I also tried it too, but it has the same error with Fetch also.

  Posted 10 years ago #

• Jim Matthews Administrator

  If you can't connect using either Fetch or FileZilla, and I can't connect (from a totally different part of the Internet) using multiple FTP clients, I think it's safe to say that there's a problem on the server end.

  Jim Matthews
  Fetch Softworks

  Posted 10 years ago #

• rcantin Member

  «Jim Matthews Administrator
  If you can't connect using either Fetch or FileZilla, I think it's safe to say that there's a problem on the server end.»

  Hum actually, no.
  I am the administrator of our FTP server and I am aware of the issue some of my costumers have with Fetch. While CyberDuck and Transmit features a preferences where you can modify the connection delay, Fetch seems to be hard coded with a way too short connection delay so it fails systematically.

  Posted 10 years ago #

• Jim Matthews Administrator

  That's very interesting. What do you need the timeout to be to work with your server?

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 10 years ago #

• rcantin Member

  I came up with this since some customers went from Transmit 3 to Transmit 4 and was stumped that T4 have this connection time out. T4 install by default a delay of 20 sec. Changing it to 100 sec. worked well. 60 sec too but failed on one or two occasion. I know we have an old linux FTP server but the rate data transfert is good once connected. I have a couple of them using Fetch and I cant suggest them to raise the delay in the prefs because it is not available. I would greatly appreciate if you found a workaround for this. Thanks.

  Edited 10 years ago #

• Jim Matthews Administrator

  Hi,

  Fetch does have hidden settings for this sort of thing. See my response in the other thread:

  http://fetchsoftworks.com/fetch/messageboard/connection-time-out-3#post-108722

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 10 years ago #

• pooja Member

  i am also facing the problem of getting connection time oyt
  Error: Connection timed out
  Error: Could not connect to server

  like this
  Please help me with the solution soon.

  Posted 9 years ago #

• Jim Matthews Administrator

  Hi,

  Could you post the contents of your Fetch Transcript window after you try to connect?

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 9 years ago #

• JayShen Member

  Hi Jim,

  I tried to download some script manager from google chrome store but it'll tell me "net::ERR_CONNECTION_TIMED_OUT" after awhile.
  Can you tell me how to fix this?

  Thank You

  Posted 8 years ago #

• Jim Matthews Administrator

  Hi,

  This is a support forum for Fetch, a Mac FTP client. If you have a problem with an app from the Google Chrome store you should contact the creator of that app.

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 8 years ago #

• Airmax Member

  my router was giving me problems and i contacted the service provider to rectify the problem but after that the lan connections has totally gone off.

  Posted 8 years ago #

• Jim Matthews Administrator

  Hi,

  That sounds like an issue with your router or Internet service. I would recommend contacting the service provider again.

  Jim Matthews
  Fetch Softworks

  Posted 8 years ago #