Fetch Softworks

connection timed out (8 posts)

• Started 19 years ago by beth
• Latest reply 19 years ago from Jim Matthews

• beth Member

  ok. i put in the basic info and now i get the error "server is busy". and i continue to get that every time i try to get into the site. What's the deal? is it dialup or a firewall or...?

  i am using mac OS X

  [This message has been edited by beth (edited 07-13-2003).]

  Posted 19 years ago #

• Jim Matthews Administrator

  I need more information to make a guess at what is happening. Could you post the contents of the Fetch Transcript window after you see the problem? Choose "Fetch Transcript" from the Window menu to open that window.

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 19 years ago #

• beth Member

  Hi Jim,

  Here's the transcript message:

  Connecting to www.artcogallery.com port 21 (7/17/03 8:38:44 AM)
  220 ProFTPD 1.2.5 Server (ProFTPD) [209.181.248.68]
  USER swhiting
  331 Password required for swhiting.
  PASS
  230-
  ****************** Site Administrator FTP instructions ******************

  This session begins in your user home directory at /users/swhiting
  get_reply():con_conn->Getline() returns -3199
  Connecting to www.artcogallery.com port 21 (7/17/03 8:44:53 AM)
  Connecting to www.artcogallery.com port 21 (7/17/03 8:45:15 AM)
  220 ProFTPD 1.2.5 Server (ProFTPD) [209.181.248.68]
  USER swhiting
  331 Password required for swhiting.
  PASS
  230-
  ****************** Site Administrator FTP instructions ******************

  This session begins in your user home directory at /users/swhiting
  get_reply():con_conn->Getline() returns -3199

  Posted 19 years ago #

• Jim Matthews Administrator

  Are you running Fetch 4.0.3? If not could you download a copy from http://fetchsoftworks.com/ and give it a try?

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 19 years ago #

• beth Member

  Hi Jim,

  Thanks for the speedy reply! I am using Fetch 4.0.3.

  Posted 19 years ago #

• Jim Matthews Administrator

  This is puzzling; it looks as if the connection is being dropped before Fetch even has a chance to send any commands (other than the USER and PASS commands). One thing you could try is running the Terminal program (it's in the Utilities folder in the Application folder). Then type:

  ftp www.artcogallery.com

  and hit return. You'll be prompted for a user id (swhiting) and password. Then type "dir" to get a list of files. Could you copy the text from the Terminal window and post it here?

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 19 years ago #

• beth Member

  Hi Jim,

  This is the message I get under Terminal:
  It wouldn't let me type in dir. I do hope this makes sense to you!
  Thanks,
  Beth

  [Beth-Bakers-Computer:~] dylanbaker% ftp www.artcogallery.com
  Connected to www.artcogallery.com.
  220 ProFTPD 1.2.5 Server (ProFTPD) [209.181.248.68]
  Name (www.artcogallery.com:dylanbaker): swhiting
  331 Password required for swhiting.
  Password:
  230-
  ****************** Site Administrator FTP instructions ******************

  This session begins in your user home directory at /users/swhiting
  421 Service not available, remote server has closed connection.
  ftp: Login failed.
  ftp> dir
  Not connected.
  ftp>

  Posted 19 years ago #

• Jim Matthews Administrator

  The server is dropping your connection, whether you use Fetch or the command-line FTP client. My best guess is that there's a problem with your account configuration on the server. I would send those transcripts to the server administrator, so they can look into the problem.

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 19 years ago #