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connection timed out (8 posts)
- Started 20 years ago by beth
- Latest reply 20 years ago from Jim Matthews
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beth Member
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Jim Matthews Administrator
I need more information to make a guess at what is happening. Could you post the contents of the Fetch Transcript window after you see the problem? Choose "Fetch Transcript" from the Window menu to open that window.
Thanks,
Jim Matthews
Fetch Softworks -
beth Member
Hi Jim,
Here's the transcript message:
Connecting to www.artcogallery.com port 21 (7/17/03 8:38:44 AM)
220 ProFTPD 1.2.5 Server (ProFTPD) [209.181.248.68]
USER swhiting
331 Password required for swhiting.
PASS
230-
****************** Site Administrator FTP instructions ******************This session begins in your user home directory at /users/swhiting
get_reply():con_conn->Getline() returns -3199
Connecting to www.artcogallery.com port 21 (7/17/03 8:44:53 AM)
Connecting to www.artcogallery.com port 21 (7/17/03 8:45:15 AM)
220 ProFTPD 1.2.5 Server (ProFTPD) [209.181.248.68]
USER swhiting
331 Password required for swhiting.
PASS
230-
****************** Site Administrator FTP instructions ******************This session begins in your user home directory at /users/swhiting
get_reply():con_conn->Getline() returns -3199 -
Jim Matthews Administrator
Are you running Fetch 4.0.3? If not could you download a copy from http://fetchsoftworks.com/ and give it a try?
Thanks,
Jim Matthews
Fetch Softworks -
beth Member
Hi Jim,
Thanks for the speedy reply! I am using Fetch 4.0.3.
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Jim Matthews Administrator
This is puzzling; it looks as if the connection is being dropped before Fetch even has a chance to send any commands (other than the USER and PASS commands). One thing you could try is running the Terminal program (it's in the Utilities folder in the Application folder). Then type:
and hit return. You'll be prompted for a user id (swhiting) and password. Then type "dir" to get a list of files. Could you copy the text from the Terminal window and post it here?
Thanks,
Jim Matthews
Fetch Softworks -
beth Member
Hi Jim,
This is the message I get under Terminal:
It wouldn't let me type in dir. I do hope this makes sense to you!
Thanks,
Beth[Beth-Bakers-Computer:~] dylanbaker% ftp www.artcogallery.com
Connected to www.artcogallery.com.
220 ProFTPD 1.2.5 Server (ProFTPD) [209.181.248.68]
Name (www.artcogallery.com:dylanbaker): swhiting
331 Password required for swhiting.
Password:
230-
****************** Site Administrator FTP instructions ******************This session begins in your user home directory at /users/swhiting
421 Service not available, remote server has closed connection.
ftp: Login failed.
ftp> dir
Not connected.
ftp> -
Jim Matthews Administrator
The server is dropping your connection, whether you use Fetch or the command-line FTP client. My best guess is that there's a problem with your account configuration on the server. I would send those transcripts to the server administrator, so they can look into the problem.
Thanks,
Jim Matthews
Fetch Softworks
- Page 1
Topic closed
This topic has been closed.
ok. i put in the basic info and now i get the error "server is busy". and i continue to get that every time i try to get into the site. What's the deal? is it dialup or a firewall or...?
i am using mac OS X
[This message has been edited by beth (edited 07-13-2003).]
Posted 20 years ago #