Fetch Softworks

connection timed out (10 posts)

• Started 14 years ago by whiskyshots
• Latest reply 4 years ago from Jim Matthews

• whiskyshots Member

  I was able to connect previously months ago.

  The little dog runs and runs and then I get a message that says the connection timed out and there might be a problem with my network or the server is not responding.

  I am able to connect to other sites.

  I double checked the user name and password.

  transcript:

  Fetch 5.3 (5D161) Intel running on Mac OS X 10.5 (9A581) Intel English
  StuffIt Engine 0x820, StuffIt SDK Version 10.1.1b1
  Partial serial FETCH5X001-L48L-TYND T
  Connecting to ftp.kvays.com port 21 (Mac OS X firewall is allowing connections) (3/4/09 9:28:36 PM)
  Connecting to ftp.kvays.com port 21 (Mac OS X firewall is allowing connections) (3/4/09 9:30:11 PM)
  Update check skipped at 03/04/2009 09:30 PM (next check after 03/09/2009 03:38 PM)
  Connecting to ftp.kvays.com port 21 (Mac OS X firewall is allowing connections) (3/4/09 9:31:50 PM)
  Connecting to ftp.kvays.com port 21 (Mac OS X firewall is allowing connections) (3/4/09 9:57:46 PM)
  Connecting to ftp.kvays.com port 21 (Mac OS X firewall is allowing connections) (3/4/09 9:59:15 PM)
  Connecting to ftp.kvays.com port 21 (Mac OS X firewall is allowing connections) (3/4/09 10:00:59 PM)
  Connecting to ftp.fetchsoftworks.com port 21 (Mac OS X firewall is allowing connections) (3/4/09 10:04:05 PM)
  Connected to 216.92.39.106 port 21 (3/4/09 10:04:05 PM)
  220 fetchsoftworks.com NcFTPd Server (licensed copy) ready.
  USER anonymous
  331 Guest login ok, send your complete e-mail address as password.
  PASS
  230-You are user #1 of 16 simultaneous users allowed.
  230-
  230 Logged in anonymously.
  SYST
  215 UNIX Type: L8
  PWD
  257 "/" is cwd.
  MACB ENABLE
  502 Unimplemented command.
  PWD
  257 "/" is cwd.
  TYPE A
  200 Type okay.
  PASV
  227 Entering Passive Mode (216,92,39,106,222,190)
  Making data connection to 216.92.39.106 port 57022
  LIST -al
  150 Data connection accepted from 24.3.60.67:63440; transfer starting.
  -rw-r--r-- 1 ftpuser ftpusers 1343749 Mar 3 2006 Fetch_4.0.3.sit
  -rw-r--r-- 1 ftpuser ftpusers 3783421 Jan 2 2006 Fetch_5.0.5.dmg
  -rw-r--r-- 1 ftpuser ftpusers 17223880 Nov 13 2007 Fetch_5.3.dmg
  -rw-r--r-- 1 ftpuser ftpusers 3871569 Nov 13 2007 Fetch_5.3_Help.pdf
  drwxr-xr-x 3 ftpuser ftpusers 512 Dec 11 12:43 example
  drwx-wx-wx 2 ftpuser ftpusers 8192 Mar 4 16:28 incoming
  226 Listing completed.
  PWD
  257 "/" is cwd.
  QUIT
  221 Goodbye.
  Connecting to ftp.kvays.com port 21 (Mac OS X firewall is allowing connections) (3/4/09 10:05:56 PM)

  Posted 14 years ago #

• Scott McGuire Administrator

  Hi,

  When a server that used to work fine suddenly no longer works, and you can connect successfully to other servers, this usually indicates a problem with the server you are trying to connect to.

  You should contact the folks who run the server and ask them to look into the problem.

  Please let us know if you have further questions after talking to them.

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 14 years ago #

• Mac Member

  Hi, I have this exact same issue. I have contacted GoDaddy (who runs my hosting) and they say all the servers are up. I've even pinged the network through my network utilities, and it works fine. Any suggestions?

  Posted 12 years ago #

• Scott McGuire Administrator

  Hi Mac,

  We'd like some more information to help diagnose the problem. Could you please do the following?

  * Quit Fetch.
  * Open Fetch again.
  * Try connecting to your server.
  * After you receive the error, go to the Window menu, and choose Fetch Transcript.
  * Copy the entire contents of the transcript window, and paste them into a reply to this message.

  We'll take a look and see if we can figure out what's going on.

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 12 years ago #

• djziploc Member

  etch 5.6 (5F64) Intel running on Mac OS X 10.6.7 (10J869) Intel English
  StuffIt Engine 0x820, StuffIt SDK Version 10.1.1b1
  Expires 5/6/11 T
  Connecting to djziploc.com port 21 (Mac OS X firewall is allowing connections) (4/21/11 1:08 PM)
  Update check started at 4/21/11 1:09 PM
  An FTP connection to “djziploc.com” could not be opened because the connection timed out. (There might be a problem with your network, or the server might not be responding.)
  Update check skipped at 4/21/11 1:10 PM (next check after 4/29/11 6:19 PM)
  Connecting to ftp.djziploc.com port 21 (Mac OS X firewall is allowing connections) (4/21/11 1:11 PM)
  An FTP connection to “ftp.djziploc.com” could not be opened because the connection timed out. (There might be a problem with your network, or the server might not be responding.)

  Posted 12 years ago #

• Scott McGuire Administrator

  Hi djziploc,

  The problem is there is no FTP server responding at those addresses. Fetch is calling, but nothing is answering.

  So either there is a problem with the server, or that is not the correct hostname to use to contact the server.

  In either case, you should contact the company or people who run the server and verify that you have the correct information, and if they say that you do, ask them to look at the server for problems.

  Please let us know if you have further questions after contacting them.

  Thanks,

  Scott McGuire
  Fetch Softworks

  Edited 12 years ago #

• Meagan Member

  I have been having the same issue with on of my frequent ftp sites.

  The error transcript is:
  Fetch 5.7.6 (5H1671) Intel (Web Store) running on Mac OS X 10.9.5 (13F1911) Intel English
  StuffIt Engine 0x820, StuffIt SDK Version 10.1.1b1
  Partial serial FETCH55001-JR2Y-WJ8W T
  Connecting to ftp.fetchsoftworks.com port 21 (Mac OS X firewall is allowing connections) (3/15/17, 9:33 AM)
  Connected to 216.92.46.39 port 21 (3/15/17, 9:33 AM)
  220 test.fetchsoftworks.com NcFTPd Server (licensed copy) ready.
  USER anonymous
  331 Guest login ok, send your complete e-mail address as password.
  PASS
  230-You are user #1 of 2 simultaneous users allowed.
  230-
  230 Logged in anonymously.
  SYST
  215 UNIX Type: L8
  PWD
  257 "/" is cwd.
  PWD
  257 "/" is cwd.
  TYPE A
  200 Type okay.
  PASV
  227 Entering Passive Mode (216,92,46,39,228,36)
  Making data connection to 216.92.46.39 port 58404
  LIST -al
  150 Data connection accepted from 70.62.171.226:65267; transfer starting.
  -rw-r--r-- 1 ftpuser ftpusers 1343749 Mar 3 2006 Fetch_4.0.3.sit
  -rw-r--r-- 1 ftpuser ftpusers 3783421 Jan 2 2006 Fetch_5.0.5.dmg
  -rw-r--r-- 1 ftpuser ftpusers 18292777 Apr 29 2010 Fetch_5.6.dmg
  -rw-r--r-- 1 ftpuser ftpusers 12396549 Nov 23 10:07 Fetch_5.7.6.dmg
  -rw-r--r-- 1 ftpuser ftpusers 4509982 Nov 27 15:20 Fetch_Help_5.7.6.pdf
  drwxr-xr-x 3 ftpuser ftpusers 9 Jan 10 2012 example
  drwx-wx-wx 2 ftpuser ftpusers 1648 Mar 14 21:21 incoming
  226 Listing completed.
  QUIT
  221 Goodbye.
  Connecting to ftp.mastercommunications.org port 21 (Mac OS X firewall is allowing connections) (3/15/17, 9:34 AM)
  Update check skipped at 3/15/17, 9:34 AM (next check after 3/21/17, 10:25 AM)
  An FTP connection to “ftp.mastercommunications.org” could not be opened because the connection timed out. (There might be a problem with your network, or the server might not be responding.)

  Posted 6 years ago #

• Jim Matthews Administrator

  Hi,

  As Scott wrote above, the problem is there is no FTP server responding at that address. Fetch is calling, but nothing is answering.

  So either there is a problem with the server, or that is not the correct hostname to use to contact the server.

  In either case, you should contact the company or people who run the server and verify that you have the correct information, and if they say that you do, ask them to look at the server for problems.

  Please let me know if you have further questions after contacting them.

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 6 years ago #

• Naty Member

  Hello, I have been having issues with my FTP connecting to the server, says the connection has timed out. Already called my web hosting site which is GoDaddy and they say all servers are up working fine, apparently my information is still the same. Because they told me from their side servers are not down. I called Fetch number too, even tried to unplug all devices and plug again.

  I was able to connect months ago. I dont know what else to do.

  Transcript:

  Fetch 5.7.7 (5H1795) Intel (Web Store) running on Mac OS X 10.11.6 (15G22010) Intel English
  StuffIt Engine 0x820, StuffIt SDK Version 10.1.1b1
  Partial serial FETCH55001-92W3-43XW T
  Connecting to www.natmaydesign.net port 21 (Mac OS X firewall is allowing connections) (12/12/18, 6:57 PM)
  Update check skipped at 12/12/18, 6:58 PM (next check after 12/15/18, 10:57 AM)
  An FTP connection to “www.natmaydesign.net” could not be opened because the connection timed out. (There might be a problem with your network, or the server might not be responding.)
  Connecting to www.natmaydesign.net port 21 (Mac OS X firewall is allowing connections) (12/12/18, 6:59 PM)
  An FTP connection to “www.natmaydesign.net” could not be opened because the connection timed out. (There might be a problem with your network, or the server might not be responding.)
  Connecting to www.natmaydesign.net port 21 (Mac OS X firewall is allowing connections) (12/12/18, 7:03 PM)
  An FTP connection to “www.natmaydesign.net” could not be opened because the connection timed out. (There might be a problem with your network, or the server might not be responding.)
  Connecting to i3164471@www.natmaydesign.net port 22 (12/12/18, 7:04 PM)
  SSH2_FXP_INIT 3
  SFTP connection to “www.natmaydesign.net” could not be opened because the connection to the SFTP server could not be established or was lost. (Try again, or contact the server administrator to verify that you have the correct hostname, username, password, and authentication method, and that the server is running.
  Server responded: “ssh: connect to host www.natmaydesign.net port 22: Operation timed out

  ”)
  Connecting to www.natmaydesign.net port 21 (Mac OS X firewall is allowing connections) (12/12/18, 7:06 PM)
  An FTP connection to “www.natmaydesign.net” could not be opened because the connection timed out. (There might be a problem with your network, or the server might not be responding.)
  Connecting to www.natmaydesign.net port 21 (Mac OS X firewall is allowing connections) (12/12/18, 7:08 PM)
  An FTP connection to “www.natmaydesign.net” could not be opened because the connection timed out. (There might be a problem with your network, or the server might not be responding.)
  Connecting to www.natmaydesign.net port 21 (Mac OS X firewall is allowing connections) (12/12/18, 7:16 PM)
  An FTP connection to “www.natmaydesign.net” could not be opened because the connection timed out. (There might be a problem with your network, or the server might not be responding.)

  Posted 4 years ago #

• Jim Matthews Administrator

  Hi,

  You should talk to GoDaddy again, because no FTP or SFTP server is responding at www.natmaydesign.net. Either the server is down, or (more likely) that isn't the correct hostname for FTP or SFTP logins to your server account.

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 4 years ago #