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Connection Woes (9 posts)

  • Started 16 years ago by dunaz
  • Latest reply 16 years ago from dunaz
  • dunaz Member

    Hi there,

    I cannot for the life of me connect to one of my vendor's ftp sites. I've had this problem off and on with them for years. I recently upgraded to Fetch 5 thinking that would fix it. Not. But I have connected to other sites, so it's either on their end or my settings... Can you help me troubleshoot this?

    I have my firewall turned off, no third-party virus or firewall software installed, and have tried both passive and active FTP, as well as different proxies (I'm not on a network) and sftp, etc., all the usual solutions. I am using Mac OS10.4.10 on a non-Intel machine, Fetch 5.2.1.

    And, here's the transcript:
    Fetch 5.2.1 (5C263) PowerPC running on Mac OS X 10.4.9 (8R218) PowerPC English
    StuffIt Engine 0x820, StuffIt SDK Version 10.1.1b1
    Partial serial FETCH5X001-LEQA-25UA T
    Update check skipped at 10/31/2007 01:34 PM (next check after 11/08/2007 10:00 PM)
    Update check skipped at 10/31/2007 01:43 PM (next check after 11/07/2007 09:23 AM)
    Connecting to ftp.loftinco.com port 21 (Mac OS X firewall is off) (10/31/07 1:45:20 PM)
    Connected to 64.128.213.92 port 21 (10/31/07 1:45:20 PM)
    220 ftp-server-2 Microsoft FTP Service (Version 5.0).
    USER inbox
    331 Password required for inbox.
    PASS
    230-Welcome to the Loftin & Company FTP site.

    230-

    230-Be sure to let us know if you upload files.

    230-

    230-Unauthorized use prohibited.
    230 User inbox logged in.
    SYST
    215 Windows_NT version 5.0
    PWD
    257 "/inbox" is current directory.
    MACB ENABLE
    500 'MACB ENABLE': command not understood
    PWD
    257 "/inbox" is current directory.
    TYPE A
    200 Type set to A.
    PASV
    227 Entering Passive Mode (64,128,213,92,6,104)
    Making data connection to 64.128.213.92 port 1640
    ABOR
    225 ABOR command successful.
    PORT 192,168,11,3,194,68
    200 PORT command successful.
    LIST -al
    150 Opening ASCII mode data connection for /bin/ls.
    ABOR
    425 Can't open data connection.
    225 ABOR command successful.
    ftp_list: 2,-30027 (state == GETTING_LIST)
    PWD
    257 "/inbox" is current directory.
    PWD
    257 "/inbox" is current directory.
    PWD
    257 "/inbox" is current directory.
    PWD
    257 "/inbox" is current directory.
    PWD
    257 "/inbox" is current directory.
    QUIT
    221

    Based on the above, it sort of looks like it connects (to my unaware eye), but I never see a list of folders.

    I'm under deadline right now so I'm going to use a web-emailing-service workaround, but I would like to resolve this.

    Thanks!--d

    Posted 16 years ago #

  • Scott McGuire Administrator

    Hi,

    This looks like it could be a server problem, but try the following:

    * In the Fetch Preferences, click the Miscellaneous tatb.
    * Uncheck the "Use LIST -al command to reveal hidden files" checkbox.
    * Then try connecting again.

    Does that fix the problem when connecting to this server? If not, we will investigate further.

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 16 years ago #

  • dunaz Member

    Hi Scott,

    I tried your solution. No luck. I also switched from passive to active. Also no luck. First time I got the Turn Off Passive Mode message, second time I got the opposite message. Here's the transcript:

    Fetch 5.2.1 (5C263) PowerPC running on Mac OS X 10.4.9 (8R218) PowerPC English
    StuffIt Engine 0x820, StuffIt SDK Version 10.1.1b1
    Partial serial FETCH5X001-LEQA-25UA T
    Connecting to ftp.loftinco.com port 21 (Mac OS X firewall is off) (10/31/07 7:28:13 PM)
    Connected to 64.128.213.92 port 21 (10/31/07 7:28:13 PM)
    220 ftp-server-2 Microsoft FTP Service (Version 5.0).
    USER inbox
    331 Password required for inbox.
    PASS
    230-Welcome to the Loftin & Company FTP site.

    230-

    230-Be sure to let us know if you upload files.

    230-

    230-Unauthorized use prohibited.
    230 User inbox logged in.
    SYST
    215 Windows_NT version 5.0
    PWD
    257 "/inbox" is current directory.
    MACB ENABLE
    500 'MACB ENABLE': command not understood
    PWD
    257 "/inbox" is current directory.
    TYPE A
    200 Type set to A.
    PASV
    227 Entering Passive Mode (64,128,213,92,6,124)
    Making data connection to 64.128.213.92 port 1660
    ABOR
    225 ABOR command successful.
    PORT 192,168,11,3,195,245
    200 PORT command successful.
    LIST
    150 Opening ASCII mode data connection for /bin/ls.
    ABOR
    425 Can't open data connection.
    225 ABOR command successful.
    ftp_list: 2,-30027 (state == GETTING_LIST)
    Update check skipped at 10/31/2007 07:29 PM (next check after 11/07/2007 09:23 AM)
    CWD /inbox/
    250 CWD command successful.
    PWD
    257 "/inbox" is current directory.
    PORT 192,168,11,3,195,246
    200 PORT command successful.
    LIST
    150 Opening ASCII mode data connection for /bin/ls.
    ABOR
    425 Can't open data connection.
    225 ABOR command successful.
    Connecting to ftp.loftinco.com port 21 (Mac OS X firewall is off) (10/31/07 7:30:11 PM)
    Connected to 64.128.213.92 port 21 (10/31/07 7:30:11 PM)
    220 ftp-server-2 Microsoft FTP Service (Version 5.0).
    USER inbox
    331 Password required for inbox.
    PASS
    230-Welcome to the Loftin & Company FTP site.

    230-

    230-Be sure to let us know if you upload files.

    230-

    230-Unauthorized use prohibited.
    230 User inbox logged in.
    SYST
    215 Windows_NT version 5.0
    PWD
    257 "/inbox" is current directory.
    MACB ENABLE
    500 'MACB ENABLE': command not understood
    PWD
    257 "/inbox" is current directory.
    TYPE A
    200 Type set to A.
    PORT 192,168,11,3,195,248
    200 PORT command successful.
    LIST
    150 Opening ASCII mode data connection for /bin/ls.
    QUIT
    221
    ABOR
    425 Can't open data connection.
    225 ABOR command successful.
    PASV
    227 Entering Passive Mode (64,128,213,92,6,125)
    Making data connection to 64.128.213.92 port 1661
    ABOR
    225 ABOR command successful.
    ftp_list: 2,-30028 (state == GETTING_LIST)

    BTW, I find it interesting that my computer's About This Mac box lists my OS as 10.4.10, and at the top of the transcript it shows 10.4.9. Is this a detail to note?

    Thanks.--D

    Posted 16 years ago #

  • Scott McGuire Administrator

    Hi,

    Thanks for the additional information and transcripts. Sorry to hear that didn't fix the problem.

    Yes, you're correct, the Fetch transcript doesn't report 10.4.10 correctly - we're impressed you noticed. :) Thanks for mentinoning it. It turns out the operating system call we use to get the OS version wasn't prepared to deal with anything above .9, so it misreports the version. We're working on a new Fetch release and we've fixed the problem in it.

    Anyway, back to your connection problem... we'd like you to try to connect to your server using the command line ftp client that's built into Mac OS X. This will help us determine whether this is a Fetch problem, or a server problem.

    Could you please:

    * Open the Applications folder.
    * Open the Utilities folder.
    * Open the Terminal application.
    * At the prompt, type:

    ftp your-server-address

    * Replace "your-server-address" with the hostname (or IP address) for the problem server.
    * And then press the Return key.
    * Then the command-line ftp client will prompt you for "Name:"; type your username and press the Return key.
    * Then you will be prompted to enter your password; enter your password and press the Return key. (The letters you type won't appear on the screen, for privacy.)
    * You'll get a response from the server at this point. Please copy the response, and paste it into a reply to this message.
    * Then you can exit the command-line ftp client by typing "quit" (without the quotes).

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 16 years ago #

  • dunaz Member

    Hi again, Scott. I've finally had a chance to come back to this! Crazy week!

    Yes, I'm impressed with myself too for catching that OS thing! But, really, I was just looking it over. I'm no programmer, but I know sometimes it's the littlest thing that makes everything go awry!

    Anyway, here's the transcript from my terminal session (I took my last name out of my computer's name):

    Last login: Sat Nov 3 08:57:57 on console
    Welcome to Darwin!
    dinas-power-mac-g5:~ Dina$ ftp ftp.loftinco.com
    Connected to ftp.loftinco.com.
    220 ftp-server-2 Microsoft FTP Service (Version 5.0).
    Name (ftp.loftinco.com:Dina): inbox
    331 Password required for inbox.
    Password:
    230-Welcome to the Loftin & Company FTP site.
    230-
    230-Be sure to let us know if you upload files.
    230-
    230-Unauthorized use prohibited.
    230 User inbox logged in.
    Remote system type is Windows_NT.
    ftp> quit
    221
    dinas-power-mac-g5:~ Dina$

    Posted 16 years ago #

  • Scott McGuire Administrator

    Hi,

    Thanks for the info. Unfortunately, I realize I left out a couple of steps! Could you please try again with these instructions?

    * Open the Applications folder.
    * Open the Utilities folder.
    * Open the Terminal application.
    * At the prompt, type:

    ftp your-server-address

    * Replace "your-server-address" with the hostname (or IP address) for the problem server.
    * And then press the Return key.
    * Then the command-line ftp client will prompt you for "Name:"; type your username and press the Return key.
    * Then you will be prompted to enter your password; enter your password and press the Return key. (The letters you type won't appear on the screen, for privacy.)
    * Type "debug" (without quotes), and press the Return key.
    * Type "ls" (without quotes), and press the Return key.
    * You'll get a response from the server at this point. Please copy the response, and paste it into a reply to this message.
    * Then you can exit the command-line ftp client by typing "quit" (without the quotes).

    Thanks, and sorry for the bother.

    Scott McGuire
    Fetch Softworks

    Posted 16 years ago #

  • dunaz Member

    Hi Scott--no biggie on the extra steps, it's the weekend, for a few more minutes anyway. I so appreciate your responsiveness on this. Thank you.

    Here's the transcript from the latest Terminal session. FYI, I didn't know if you meant upper case i, lower case i, or lower case L on that one command, but I worked it out. Not enough coffee yet, I guess.

    Last login: Sun Nov 4 08:00:31 on ttyp1
    Welcome to Darwin!
    dinas-power-mac-g5:~ Dina$ ftp ftp.loftinco.com
    Connected to ftp.loftinco.com.
    220 ftp-server-2 Microsoft FTP Service (Version 5.0).
    Name (ftp.loftinco.com:Dina): inbox
    331 Password required for inbox.
    Password:
    230-Welcome to the Loftin & Company FTP site.
    230-
    230-Be sure to let us know if you upload files.
    230-
    230-Unauthorized use prohibited.
    230 User inbox logged in.
    Remote system type is Windows_NT.
    ftp> debug
    Debugging on (debug=1).
    ftp> Is
    ?Invalid command.
    ftp> is
    ?Invalid command.
    ftp> ls
    ---> EPSV
    500 'EPSV': command not understood
    disabling epsv4 for this connection
    ---> PASV
    227 Entering Passive Mode (64,128,213,92,6,242)
    quit
    ---> PORT 192,168,11,3,199,158
    200 PORT command successful.
    ---> LIST
    150 Opening ASCII mode data connection for /bin/ls.
    quit

    It hasn't quit I don't think, as I tried to quit Terminal and it says quitting will terminate the following processes inside it: login, bash, ftp.

    Okay, off to get going on the rest of my morning. Thanks--again--d

    Posted 16 years ago #

  • Scott McGuire Administrator

    Hi,

    Thanks for following the additional steps.

    It looks like the command line FTP client cannot successfully get a file listing from that server either.

    Since neither Fetch nor the command-line FTP client can work with the server, I think it's a problem on their end; you should contact the vendor and have them look into it. Unfortunately I don't think there's a lot you can do on your end.

    Please let us know if you have additional questions.

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 16 years ago #

  • dunaz Member

    Thanks so much, Scott. I will pass this information along. --d

    Posted 16 years ago #

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