Fetch Softworks

Corrupt gif files after upload (5 posts)

• Started 16 years ago by darylcagle
• Latest reply 16 years ago from Scott McGuire

• darylcagle Member

  When I upload .gif files the images appear to be blank, or a solid color. Each image I upload display becomes corrupt. The images are fine on my computer and when I e-mail each to a friend to upload, the copy that my friend uploads displays online properly. Every gif file I upload becomes corrupt. Fetch used to work fine.

  I just upgraded from 5.1.1 to 5.2 and the problem persists.

  Posted 16 years ago #

• darylcagle Member

  Originally posted by darylcagle:

  When I upload .gif files the images appear to be blank, or a solid color. Each image I upload display becomes corrupt. The images are fine on my computer and when I e-mail each to a friend to upload, the copy that my friend uploads displays online properly. Every gif file I upload becomes corrupt. Fetch used to work fine.

  I just upgraded from 5.1.1 to 5.2 and the problem persists.

  Here is an example:
  http://www.cagle.com/testftp/ares.gif

  Posted 16 years ago #

• Scott McGuire Administrator

  Hi Daryl,

  We're sorry to hear you're having problems, and we'd like some more information to help diagnose the problem.

  Could you please do the following?

  * Quit Fetch, if it's running.
  * Open Fetch again.
  * Connect to your server.
  * Upload one of the problem .gif files again.
  * Then choose Fetch Transcript from the Window menu, copy the entire contents of the transcript window, and paste them into a reply to this message.

  We'll take a look at try to figure out what's going on.

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 16 years ago #

• darylcagle Member

  Thanks for your kind offer of help. We solved the problem - which was Trilent FTP Proxy software we were using to tunnel ftp through our server - we restarted the program and the server and the corrupt files issue went away - along with my confidence in Trilent.

  Posted 16 years ago #

• Scott McGuire Administrator

  Hi Daryl,

  We're glad to hear you found and fixed the problem, thanks for the followup!

  Best,

  Scott McGuire
  Fetch Softworks

  Posted 16 years ago #