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Create Directory Operation Failed (13 posts)

  • Started 12 years ago by DBrown
  • Latest reply 11 years ago from Jim Matthews
  • DBrown Member

    Trial Copy only hours in use from download. First two uploads went well. Now I'm getting the following error message:

    ...Fetch could not create the folder "..." because the FTP server sent an unexpected response.

    ...."Create directory operation failed.".

    Sorta confusing when this was working fine on several difference servers. I like the app., it's a little frustrating.

    Regards and thanks for any input.

    Posted 12 years ago #

  • Scott McGuire Administrator

    Hi,

    That's an error message from the server that Fetch is just passing along, so the error you're receiving isn't particular to Fetch; you'd likely get the same error with any FTP program. For some reason the server refused to create the folder that Fetch asked it to create.

    My first guess - without having more information - is that the server doesn't like the name of the folder you're trying to upload; some FTP servers won't accept files or folders whose names have spaces or punctuation marks in them (such as more than one period, colons, slashes, quotes). So I'd try renaming the folder to include just letters, numbers, underscores, or hyphens and see if that fixes the problem.

    If it doesn't - or if the folder already had a name that met those conditions - we'd like more information in order to help advise about the problem. Could you please do the following?

    * Quit Fetch.
    * Open Fetch again.
    * Connect to your server.
    * Try uploading again.
    * After you receive the error, go to the Window menu, and choose Fetch Transcript.
    * Copy the entire contents of the transcript window, and paste them into a reply to this message.

    And we'll take a look and let you know what we think is going on.

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 12 years ago #

  • Mary Member

    27 Entering Passive Mode (128,174,246,222,146,85).
    Making data connection to 128.174.246.222 port 37461
    LIST -al
    150 Here comes the directory listing.
    drwxr-xr-x 2 0 0 4096 Jun 07 16:47 .
    drwxr-xr-x 2 0 0 4096 Jun 07 16:47 ..
    226 Directory send OK.
    PWD
    257 "/"
    PWD
    257 "/"
    PWD
    257 "/"
    TYPE I
    200 Switching to Binary mode.
    PASV
    227 Entering Passive Mode (128,174,246,222,242,30).
    Making data connection to 128.174.246.222 port 61982
    STOR Cover Celebrate11 Eng.ai
    553 Could not create file.
    ftp_store_setup: 2,-30000 (state == RPUT_SETTING_UP)
    retry_failed_operation derr = 2, -30000 retry_state = RPUT_SETTING_UP cancel_cur_cmd = 0 force_reconnect = 0 tw->retry_reconnect_count = 0 making_progress = 0, tw->retry_count = 0
    Error setting up upload of Cover Celebrate11 Eng.ai, will retry (attempt #1)
    PWD
    257 "/"
    PASV
    227 Entering Passive Mode (128,174,246,222,215,254).
    Making data connection to 128.174.246.222 port 55294
    STOR Cover Celebrate11 Eng.ai
    553 Could not create file.
    ftp_store_setup: 2,-30000 (state == RPUT_SETTING_UP)
    retry_failed_operation derr = 2, -30000 retry_state = RPUT_SETTING_UP cancel_cur_cmd = 0 force_reconnect = 0 tw->retry_reconnect_count = 0 making_progress = 0, tw->retry_count = 1
    Error setting up upload of Cover Celebrate11 Eng.ai, will retry (attempt #2)
    PWD
    257 "/"
    PASV
    227 Entering Passive Mode (128,174,246,222,82,172).
    Making data connection to 128.174.246.222 port 21164
    STOR Cover Celebrate11 Eng.ai
    553 Could not create file.
    ftp_store_setup: 2,-30000 (state == RPUT_SETTING_UP)
    retry_failed_operation derr = 2, -30000 retry_state = RPUT_SETTING_UP cancel_cur_cmd = 0 force_reconnect = 0 tw->retry_reconnect_count = 0 making_progress = 0, tw->retry_count = 2
    Error setting up upload of Cover Celebrate11 Eng.ai, will retry (attempt #3)
    PWD
    257 "/"
    PASV
    227 Entering Passive Mode (128,174,246,222,31,72).
    Making data connection to 128.174.246.222 port 8008
    STOR Cover Celebrate11 Eng.ai
    553 Could not create file.
    ftp_store_setup: 2,-30000 (state == RPUT_SETTING_UP)
    retry_failed_operation derr = 2, -30000 retry_state = RPUT_SETTING_UP cancel_cur_cmd = 0 force_reconnect = 0 tw->retry_reconnect_count = 0 making_progress = 0, tw->retry_count = 3
    Fetch could not put “Cover Celebrate11 Eng.ai” because the FTP server sent an unexpected response. (Check the Fetch Transcript window for more information.
    Server responded: “Could not create file.”)
    ABOR
    225 No transfer to ABOR.

    Posted 11 years ago #

  • Scott McGuire Administrator

    Hi Mary,

    The most likely cause of the problem is that your file's name includes spaces. Many FTP servers do not like files or folders whose names include spaces.

    You should try removing spaces from the name (you could use underscores or hyphens instead of spaces) and try uploading again. As a general rule, for any file that you want to upload to an FTP server, you should only use letters, numbers, underscores or hyphens in the name, and nothing else.

    If that doesn't solve the problem, let us know.

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 11 years ago #

  • Mary Member

    I'll try it. Thanks,
    MRB

    Posted 11 years ago #

  • Ruben Member

    Fetch 5.6 (5F64) Intel running on Mac OS X 10.5.8 (9L31a) Intel English
    StuffIt Engine 0x820, StuffIt SDK Version 10.1.1b1
    Partial serial FETCH55001-ZE3Q-JWAP T
    Connecting to japa.co.id port 21 (Mac OS X firewall is limiting connections to specific applications) (8/25/11 10:32 PM)
    Connected to 202.80.112.80 port 21 (8/25/11 10:32 PM)
    220 ProFTPD 1.3.1 Server (ProFTPD) [202.80.112.80]
    USER japa
    331 Password required for japa
    PASS
    230 User japa logged in
    SYST
    215 UNIX Type: L8
    PWD
    257 "/" is the current directory
    PWD
    257 "/" is the current directory
    TYPE A
    200 Type set to A
    PASV
    227 Entering Passive Mode (202,80,112,80,209,46).
    Making data connection to 202.80.112.80 port 53550
    LIST -al
    150 Opening ASCII mode data connection for file list
    drwxr-xr-x 14 root root 4096 Mar 25 2009 .
    drwxr-xr-x 14 root root 4096 Mar 25 2009 ..
    drwxr-x--- 4 japa psaserv 31 Aug 25 21:58 anon_ftp
    drwxr-xr-x 2 root psaserv 6 Mar 25 2009 bin
    drwxr-x--- 3 japa psaserv 17 Jul 13 2006 cgi-bin
    drwxr-x--- 2 root psaserv 47 Aug 25 09:20 conf
    drwxr-xr-x 2 root psaserv 4096 Jan 22 2007 error_docs
    drwxr-x--- 7 japa psaserv 111 Jan 22 2007 httpdocs
    drwxr-x--- 7 japa psaserv 111 Jan 22 2007 httpsdocs
    drwxr-x--- 2 root psaserv 6 Mar 25 2009 pd
    drwx------ 2 japa root 23 Jan 22 2007 private
    dr-xr-x--- 7 root psaserv 82 Mar 25 2009 statistics
    drwxr-xr-x 2 root psaserv 6 Mar 25 2009 subdomains
    drwxr-xr-x 2 root psaserv 6 Mar 25 2009 web_users
    226-Transfer complete
    226 Quotas off
    TYPE I
    200 Type set to I
    PASV
    227 Entering Passive Mode (202,80,112,80,224,191).
    Making data connection to 202.80.112.80 port 57535
    STOR Raws.zip
    550 Raws.zip: Permission denied
    ftp_store_setup: 2,-30004 (state == PUT_SETTING_UP)
    retry_failed_operation derr = 2, -30004 retry_state = PUT_SETTING_UP cancel_cur_cmd = 0 force_reconnect = 0 tw->retry_reconnect_count = 0 making_progress = 0, tw->retry_count = 0
    Error setting up upload of Raws.zip, will retry (attempt #1)
    PWD
    257 "/" is the current directory
    PASV
    227 Entering Passive Mode (202,80,112,80,181,190).
    Making data connection to 202.80.112.80 port 46526
    STOR Raws.zip
    550 Raws.zip: Permission denied
    ftp_store_setup: 2,-30004 (state == PUT_SETTING_UP)
    retry_failed_operation derr = 2, -30004 retry_state = PUT_SETTING_UP cancel_cur_cmd = 0 force_reconnect = 0 tw->retry_reconnect_count = 0 making_progress = 0, tw->retry_count = 1
    Error setting up upload of Raws.zip, will retry (attempt #2)
    PWD
    257 "/" is the current directory
    PASV
    227 Entering Passive Mode (202,80,112,80,141,23).
    Making data connection to 202.80.112.80 port 36119
    STOR Raws.zip
    550 Raws.zip: Permission denied
    ftp_store_setup: 2,-30004 (state == PUT_SETTING_UP)
    retry_failed_operation derr = 2, -30004 retry_state = PUT_SETTING_UP cancel_cur_cmd = 0 force_reconnect = 0 tw->retry_reconnect_count = 0 making_progress = 0, tw->retry_count = 2
    Error setting up upload of Raws.zip, will retry (attempt #3)
    PWD
    257 "/" is the current directory
    PASV
    227 Entering Passive Mode (202,80,112,80,171,176).
    Making data connection to 202.80.112.80 port 43952
    STOR Raws.zip
    550 Raws.zip: Permission denied
    ftp_store_setup: 2,-30004 (state == PUT_SETTING_UP)
    retry_failed_operation derr = 2, -30004 retry_state = PUT_SETTING_UP cancel_cur_cmd = 0 force_reconnect = 0 tw->retry_reconnect_count = 0 making_progress = 0, tw->retry_count = 3
    Fetch could not put “Raws.zip” because the FTP server encountered an error accessing a file or folder. (If you entered a file name, folder name, or URL, check that it is correct.
    Server responded: “Raws.zip: Permission denied”)
    ABOR
    500 ÿôÿòABOR not understood
    MKD Image
    550 Image: Permission denied
    Fetch could not create the folder “Image” because the FTP server sent an unexpected response. (Check the Fetch Transcript window for more information.
    Server responded: “Image: Permission denied”)
    ftp_mkdir: 2,-30000 (state == MAKING_DIR)
    Update check skipped at 8/25/11 10:33 PM (next check after 8/31/11 12:08 AM)

    Posted 11 years ago #

  • Jim Matthews Administrator

    Hi Ruben,

    The way your server account is set up, you do not have permission to upload files to that top-level folder on the server. You should first enter a folder (i.e. httpdocs) and then you should be able to upload your website.

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 11 years ago #

  • Ruben Member

    QUOTE:

    Fetch 5.6 (5F64) Intel running on Mac OS X 10.6.8 (10K549) Intel English
    StuffIt Engine 0x820, StuffIt SDK Version 10.1.1b1
    Expires 9/13/11 T
    Connecting to japa.co.id port 21 (Mac OS X firewall is allowing connections) (8/29/11 11:31 AM)
    An FTP connection to “japa.co.id” could not be opened because the server is unreachable. (Check your network connection and settings in the Network pane of System Preferences, and try again.)
    Update check started at 8/29/11 11:33 AM
    Update check started at 8/29/11 11:34 AM
    Update check skipped at 8/29/11 11:35 AM (next check after 8/30/11 3:15 AM)

    Posted 11 years ago #

  • Jim Matthews Administrator

    Hi Ruben,

    It looks like the japa.co.id server was down or not responding. It does not appear to be responding for me, either. I would recommend contacting the server administrator.

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 11 years ago #

  • Ruben Member

    Hi Jim,

    Thanks for the replies. But been having problems again today to connect.

    Fetch 5.6 (5F64) Intel running on Mac OS X 10.5.8 (9L31a) Intel English
    StuffIt Engine 0x820, StuffIt SDK Version 10.1.1b1
    Partial serial FETCH55001-ZE3Q-JWAP T
    Connecting to japa.co.id port 21 (Mac OS X firewall is limiting connections to specific applications) (8/30/11 8:55 PM)
    Connected to 202.80.112.80 port 21 (8/30/11 8:55 PM)
    Update check skipped at 8/30/11 8:57 PM (next check after 8/31/11 12:08 AM)
    220 ProFTPD 1.3.1 Server (ProFTPD) [202.80.112.80]
    USER japa
    421 No transfer timeout (300 seconds): closing control connection
    An FTP connection to “japa.co.id” could not be opened because the FTP server has shut down. (Try again, or contact the server administrator to verify that the server is running.
    Server responded: “No transfer timeout (300 seconds): closing control connection”)
    Connecting to japa.co.id port 21 (Mac OS X firewall is limiting connections to specific applications) (8/30/11 9:11 PM)
    Connected to 202.80.112.80 port 21 (8/30/11 9:11 PM)
    220 ProFTPD 1.3.1 Server (ProFTPD) [202.80.112.80]
    USER japa
    421 No transfer timeout (300 seconds): closing control connection
    An FTP connection to “japa.co.id” could not be opened because the FTP server has shut down. (Try again, or contact the server administrator to verify that the server is running.
    Server responded: “No transfer timeout (300 seconds): closing control connection”)

    Posted 11 years ago #

  • Jim Matthews Administrator

    Hi Ruben,

    This still seems like an issue for the administrator of japa.co.id.

    Jim Matthews
    Fetch Softworks

    Posted 11 years ago #

  • KDJ Member

    Fetch 5.6 (5F64) Intel running on Mac OS X 10.6.8 (10K549) Intel English
    StuffIt Engine 0x820, StuffIt SDK Version 10.1.1b1
    Partial serial FETCHEX001-R6DM-EUPY T
    Connecting to ftp.ipage.com port 21 (Mac OS X firewall is allowing connections) (2/27/12 2:43 PM)
    Connected to 66.96.147.100 port 21 (2/27/12 2:43 PM)
    220-
    220 Ipage FTP Server ready
    USER lcwebdesign3
    331 Password required for lcwebdesign3
    PASS
    230 User lcwebdesign3 logged in
    SYST
    215 UNIX Type: L8
    PWD
    257 "/" is the current directory
    PWD
    257 "/" is the current directory
    TYPE A
    200 Type set to A
    PASV
    227 Entering Passive Mode (66,96,147,100,55,64)
    Making data connection to 66.96.147.100 port 14144
    LIST -al
    150 Opening ASCII mode data connection for file list
    -rwxr-xr-x 1 2700257 15000 3 Dec 13 14:28 .membership
    drwxr-xr-x 3 2700257 15000 4096 Feb 23 15:08 Scripts
    drwxr-xr-x 2 2700257 15000 4096 Feb 24 15:10 SpryAssets
    drwxr-xr-x 2 2700257 15000 4096 Feb 27 15:16 Templates
    drwxr-xr-x 3 2700257 15000 4096 Feb 27 12:10 _notes
    drwxr-xr-x 8 2700257 15000 4096 Feb 27 12:10 assets
    -rw-r--r-- 1 2700257 15000 193236 Feb 27 15:15 banner.fla
    -rw-r--r-- 1 2700257 15000 58725 Feb 27 15:15 banner.jpg
    -rw-r--r-- 1 2700257 15000 26923 Feb 27 15:15 banner.swf
    -rw-r--r-- 1 2700257 15000 23343 Feb 27 15:15 favicon.ico
    -rw-r--r-- 1 2700257 15000 4232 Feb 27 15:28 fbla.html
    -rw-r--r-- 1 2700257 15000 7095 Feb 27 15:37 fbla3.html
    -rw-r--r-- 1 2700257 15000 4232 Feb 27 15:18 index.html
    -rw-r--r-- 1 2700257 15000 4232 Feb 27 15:21 kay.html
    drwxr-xr-x 2 2700257 15000 4096 Feb 24 15:09 large_pics
    -rw-r--r-- 1 2700257 15000 1410 Feb 27 15:32 lclife.dwt
    -rw-r--r-- 1 2700257 15000 4232 Feb 27 15:19 lclub.html
    -rw-r--r-- 1 2700257 15000 265 Feb 27 11:27 local.css
    -rw-r--r-- 1 2700257 15000 11884 Feb 24 15:39 sadd2.html
    drwxr-xr-x 2 2700257 15000 4096 Feb 27 11:51 stats
    -rw-r--r-- 1 2700257 15000 357 Feb 27 11:27 untitled.css
    226 Transfer complete
    PASV
    227 Entering Passive Mode (66,96,147,100,135,172)
    Making data connection to 66.96.147.100 port 34732
    STOR fbla3.html
    150 Opening ASCII mode data connection for fbla3.html
    450 Transfer aborted. Link to file server lost
    Unsuccessful upload of fbla3.html as text file (10,500/10,606 bytes, 0 bytes/sec, 0:00 elapsed) stopped at 2/27/12 2:44 PM (error: 2,-30004)
    ftp_store: 2,-30004 (state == PUT_CLOSING)
    retry_failed_operation derr = 2, -30004 retry_state = PUT_SETTING_UP cancel_cur_cmd = 1 force_reconnect = 0 tw->retry_reconnect_count = 0 making_progress = 0, tw->retry_count = 0
    Upload of fbla3.html failed, retrying
    ABOR
    226 Abort successful
    PASV
    227 Entering Passive Mode (66,96,147,100,133,208)
    Making data connection to 66.96.147.100 port 34256
    STOR fbla3.html
    150 Opening ASCII mode data connection for fbla3.html
    450 Transfer aborted. Link to file server lost
    Unsuccessful upload of fbla3.html as text file (10,500/10,606 bytes, 0 bytes/sec, 0:00 elapsed) stopped at 2/27/12 2:44 PM (error: 2,-30004)
    ftp_store: 2,-30004 (state == PUT_CLOSING)
    retry_failed_operation derr = 2, -30004 retry_state = PUT_SETTING_UP cancel_cur_cmd = 1 force_reconnect = 0 tw->retry_reconnect_count = 0 making_progress = 0, tw->retry_count = 1
    Upload of fbla3.html failed, retrying
    ABOR
    226 Abort successful
    PASV
    227 Entering Passive Mode (66,96,147,100,203,164)
    Making data connection to 66.96.147.100 port 52132
    STOR fbla3.html
    150 Opening ASCII mode data connection for fbla3.html
    450 Transfer aborted. Link to file server lost
    Unsuccessful upload of fbla3.html as text file (10,500/10,606 bytes, 0 bytes/sec, 0:00 elapsed) stopped at 2/27/12 2:44 PM (error: 2,-30004)
    ftp_store: 2,-30004 (state == PUT_CLOSING)
    retry_failed_operation derr = 2, -30004 retry_state = PUT_SETTING_UP cancel_cur_cmd = 1 force_reconnect = 0 tw->retry_reconnect_count = 0 making_progress = 0, tw->retry_count = 2
    Upload of fbla3.html failed, retrying
    ABOR
    226 Abort successful
    PASV
    227 Entering Passive Mode (66,96,147,100,122,244)
    Making data connection to 66.96.147.100 port 31476
    STOR fbla3.html
    150 Opening ASCII mode data connection for fbla3.html
    450 Transfer aborted. Link to file server lost
    Unsuccessful upload of fbla3.html as text file (10,500/10,606 bytes, 10,500 bytes/sec, 0:01 elapsed) stopped at 2/27/12 2:44 PM (error: 2,-30004)
    ftp_store: 2,-30004 (state == PUT_CLOSING)
    retry_failed_operation derr = 2, -30004 retry_state = PUT_SETTING_UP cancel_cur_cmd = 1 force_reconnect = 0 tw->retry_reconnect_count = 0 making_progress = 0, tw->retry_count = 3
    Fetch could not put “fbla3.html” because the FTP server encountered an error accessing a file or folder. (If you entered a file name, folder name, or URL, check that it is correct.
    Server responded: “Transfer aborted. Link to file server lost”)
    ABOR
    226 Abort successful

    Posted 11 years ago #

  • Jim Matthews Administrator

    Hi,

    I would recommend contacting the administrator of ftp.ipage.com. It appears that the server is having a problem accepting uploads.

    Thanks,

    Jim Matthews
    Fetch Softworks

    Posted 11 years ago #

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