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create new directory (2 posts)

  • Started 9 years ago by carolnashsmith
  • Latest reply 9 years ago from Scott McGuire
  • carolnashsmith Member

    I get the message, "create new directory failed." What do I do to correct that problem?

    Posted 9 years ago #

  • Scott McGuire Administrator

    Hi,

    This error means you were trying to upload a folder, and the server told Fetch it could not create a matching folder for some reason. The several most likely causes are:

    * You could be uploading to a folder on your server that you are not allowed to upload files to; the solution for this would be to determine where the proper place to upload files to is (you'd need to contact the folks who run the server).

    * The folder name includes characters that the server does not allow in folder names.

    * You are out of space in your account on the server, so there is no more room to put new files.

    If you send us a Fetch transcript, we may be able to tell you which of these problems you're running into.

    To do this:

    * Quit Fetch.
    * Open Fetch again.
    * Connect to your server.
    * Try uploading the problem folder again.
    * Then choose Fetch Transcript from the Window menu, copy the entire contents of the transcript window, and paste them into a reply to this message.

    Thanks,

    Scott McGuire
    Fetch Softworks

    Posted 9 years ago #

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