Fetch Softworks

Directory name being changed between Mac and PC ftp server (4 posts)

• Started 9 years ago by perrysan
• Latest reply 9 years ago from Jim Matthews

• perrysan Member

  Hi, I'm providing support for a client who is using Fetch on a Mac to upload multiple directories and files to our FTP server.

  After several successful directory creations and file uploads, our server encounters and error when the Fetch client tries to create a directory that has "(07:2014)" in the directory name. I've asked the client using Fetch to rename the directory, but she said the directory doesn't have any parens or colons(!) - in fact it doesn't have (07:2014) in the name at all.

  I'm wondering if Fetch is converting a Mac special character into this format (XX:YYYY) format, or if Fetch is encountering something in the directory that would cause a substitution like this.

  Thank you for your time and attention and any thoughts would be appreciated.

  Perrysan

  Posted 9 years ago #

• Jim Matthews Administrator

  Hi,

  I can't think of a circumstance under which Fetch would add a string like (07:2014) to a file or folder name. Could you ask the client to try again, and then choose "Fetch Transcript" from the Window menu and send the window contents to me at http://fetchsoftworks.com/fetch/feedback ? I will see what I can figure out from the transcript.

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 9 years ago #

• perrysan Member

  Thanks Jim. It turns out the user had (07/2014) in the directory name, and either Fetch or the FTP server substituted the "/" with ":" - But a colon character is also an invalid character in a directory (for this ftp server anyway), so the directory creation request failed.

  If it was Fetch that converted "/" to ":" - you might want to consider another substitution character (maybe "_" or "-".

  I would avoid the following characters which are known to cause PC-based OSes problems: " * + , / : ; < = > ? \ [ ] |

  Take care,

  Perrysan

  Posted 9 years ago #

• Jim Matthews Administrator

  Thanks for that follow-up. Fetch does translate slashes to colons, because slashes aren't allowed on most servers. But it's true, as you point out, that some servers can't accept colons either.

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 9 years ago #