Fetch Softworks

Does not connect (6 posts)

• Started 7 years ago by Dave
• Latest reply 7 years ago from Jim Matthews

• Dave Member

  HI I have been using Fetch for a very long time and never had any problems. It is on my iMac system 10.5.8 (old but still works well) Just purchased a new Fetch for my Apple laptop 10.10.5, installed as usual BUT when I try and connect it says.

  An FTP connection to"my site" could not be opened because the network is down.
  Check your network connection, and try again.

  My network is working fine for all other applications and even did a ping and works great.
  If I change to Socks 4 or 5 dog just goes on and on. Using PASV.
  Please help i have always liked Fetch and want to continue using but this is frustrating.

  Posted 7 years ago #

• Jim Matthews Administrator

  Hi,

  Thanks for posting. The next time you get an error could you choose "Fetch Transcript" from the Window menu and post the contents here, or at http://fetchsoftworks.com/fetch/feedback ? I'll see what I can figure out.

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 7 years ago #

• Sue Member

  I have the same problem. I've been using Fetch for a number of years - my university recommends it. However, now I get the message:

  SFTP connection to 'unix.sussex.ac.uk' could not be opened because the SFTP server rejected your authentication information

  Posted 7 years ago #

• Jim Matthews Administrator

  Hi Sue,

  Could you follow the directions I offered Dave, above? I'll take a look and see what I can figure out about the source of the problem.

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 7 years ago #

• Nicole Member

  I have also had problems with fetch recently. When we try to login, it says the following:

  An FTP connection to " our domain name" could not be opened because the connection refused. Contact the server administrator for more information.

  I contacted our web host and they said everything worked fine on their end. Here is the Fetch transcript:

  Fetch 5.3 (5D161) Intel running on Mac OS X 10.11.2 (15C50) Intel English
  StuffIt Engine 0x820, StuffIt SDK Version 10.1.1b1
  Partial serial FETCH5X002-88JD-7WBR T
  Connecting to eyes2seephoto.com port 21 (Mac OS X firewall is limiting connections to specific applications) (2/10/16 5:17:01 PM)
  Update check skipped at 02/10/2016 05:18 PM (next check after 02/11/2016 04:17 AM)
  Update check started at 02/11/2016 05:43 AM
  Update check skipped at 02/11/2016 07:44 AM (next check after 02/11/2016 06:21 PM)
  Connecting to eyes2seephoto.com port 21 (Mac OS X firewall is limiting connections to specific applications) (2/11/16 9:11:52 AM)
  Connecting to eyes2seephoto.com port 21 (Mac OS X firewall is limiting connections to specific applications) (2/11/16 12:31:54 PM)
  Connecting to eyes2see.com port 21 (Mac OS X firewall is limiting connections to specific applications) (2/11/16 12:38:24 PM)
  Connecting to eyes2seephoto.com port 21 (Mac OS X firewall is limiting connections to specific applications) (2/11/16 12:49:47 PM)
  Update check skipped at 02/11/2016 12:50 PM (next check after 02/12/2016 05:01 AM)
  Connecting to eyes2seephoto.com port 21 (Mac OS X firewall is limiting connections to specific applications) (2/11/16 2:51:18 PM)

  Posted 7 years ago #

• Jim Matthews Administrator

  When I try to connect to eyes2seephoto.com I get a connection refused message immediately. So it isn't just you, and it isn't just Fetch (I get the message using a different FTP client as well). I would contact the web hosting company again, and ask them to confirm that eyes2seephoto.com is the correct hostname for FTP logins.

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 7 years ago #