Fetch Softworks

dog keeps running (7 posts)

• Started 14 years ago by Matt
• Latest reply 14 years ago from Nathan Langley

• Matt Member

  Hi, I type in my hostname, password, and username and the dog keeps running until it times out. It says there might be something wrong with my network or server isn't responding but I know it is responding because my boss can get on using the above info.

  Posted 14 years ago #

• Jim Matthews Administrator

  Hi,

  Could you post the contents of the Fetch Transcript window (listed in the Window menu) when the dog is running? It would also help if you could post the transcript from your boss's copy of Fetch making a successful connection.

  Thanks,

  Jim Matthews
  Fetch Softworks

  Posted 14 years ago #

• Eric Stewart Member

  I can read the fetch transcript but the dog keeps running.

  Posted 14 years ago #

• Scott McGuire Administrator

  Hi Eric,

  Showing the transcript isn't meant to fix the problem - instead the transcript contains information that will help us diagnose the problem and suggest a solution for you.

  So, if could you please do the following, and we will try to give you advice on solving your problem?

  * Quit Fetch.
  * Open Fetch again.
  * Try connecting to your server.
  * After the dog runs for a while, go to the Window menu, and choose Fetch Transcript.
  * Copy the entire contents of the transcript window, and paste them into a reply to this message.

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 14 years ago #

• Nathan Langley Member

  Hi I have exactly the same problem. I have contacted GoDaddy but still awaiting a reply. Here is my Transcript:

  Fetch 5.5.1 (5E634) Intel running on Mac OS X 10.5.7 (9J61) Intel English
  StuffIt Engine 0x820, StuffIt SDK Version 10.1.1b1
  Expires 20/08/2009 T
  Connecting to nathanlangley.db.4757070.hostedresource.com port 21 (Mac OS X firewall is allowing connections) (05/08/2009 22:28)
  Update check skipped at 05/08/2009 22:29 (next check after 06/08/2009 17:04)
  Connecting to nathanlangley.db.4757070.hostedresource.com port 21 (Mac OS X firewall is allowing connections) (05/08/2009 22:29)
  Connecting to nathanlangley.db.4757070.hostedresource.com port 21 (Mac OS X firewall is allowing connections) (05/08/2009 22:37)

  This is all new to me so sincere advance apologies for any newbness :)

  Also plenty of thanks in advance too.

  Nathan Langley

  Posted 14 years ago #

• Scott McGuire Administrator

  Hi Nathan,

  I did some tests and it doesn't look like there's an FTP server at that hostname (i.e. nathanlangley.db.4757070.hostedresource.com ). I suspect that's not the correct hostname for connecting to your site. GoDaddy should be able to tell you what the correct hostname is.

  If it is the correct hostname, then there is a problem with the server that needs to be corrected.

  Please let us know if you have further questions after talking to GoDaddy.

  Thanks,

  Scott McGuire
  Fetch Softworks

  Posted 14 years ago #

• Nathan Langley Member

  Hi Scott,

  Thanks for your reply.

  I correctly assumed my newb status! All fixed now.

  Many thanks, and keep up the good work!

  Nathan

  Posted 14 years ago #